Question / Help HD60 Dropping Frames When Game Fades?

[IdahoNate153]

Whenever I use OBS (Studio or Classic) with my Elgato HD60, the HD60 drops frames when the game loads, I know it's not OBS dropping the frames because it shows that I'm not dropping frames and when I use the preview in Elgato to make sure it's not OBS it also shows the dropped frames.

Example: https://www.twitch.tv/idahonate153/v/54336179

 

[Harold]

It's an underlying problem in the architecture of the elgato external devices (and ALL usb 2.0 devices that claim to capture high definition video).

 

[IdahoNate153]

It's an underlying problem in the architecture of the elgato external devices (and ALL usb 2.0 devices that claim to capture high definition video).

Would getting the HD60 Pro fix the issue?

 

[Harold]

Maybe, but given the history, that would generate a whole lot of new problems.

 

[Videophile]

Two things:

1. Please post a log from OBS from a stream with the issue present.
2. Please download and run the Elgato Windows Reporter. its a small tool that will collect logs from the elgato software, OBS and more, and place them in a zip file. Please private message me that zip file. I'll pass this on to our QA to take a look.

This is an ongoing issue that we're investigating.

 

[Videophile]

It's an underlying problem in the architecture of the elgato external devices (and ALL usb 2.0 devices that claim to capture high definition video).

Not at all.

This seems to be a WiiU specific issue. It has something to do with how the WiiU, or the HD60 handles the black screens, as if there is a brief signal disconnect.

 

[IdahoNate153]

Two things:

1. Please post a log from OBS from a stream with the issue present.
2. Please download and run the Elgato Windows Reporter. its a small tool that will collect logs from the elgato software, OBS and more, and place them in a zip file. Please private message me that zip file. I'll pass this on to our QA to take a look.

This is an ongoing issue that we're investigating.

I've attached the log file from a stream I did today. I've also sent you a PM containing the ZIP file.

 

[IdahoNate153]

Not at all.

This seems to be a WiiU specific issue. It has something to do with how the WiiU, or the HD60 handles the black screens, as if there is a brief signal disconnect.

I decided to try the Elgato HD60 with my Xbox One and it seems to be having a similar issue.

 

[TyroneSama]

Seconding this, though I doubt it's an OBS issue.

 

[Videophile]

I decided to try the Elgato HD60 with my Xbox One and it seems to be having a similar issue.

Erm, what game did you test? So far I have only be able to replicate with the WiiU.

 

[IdahoNate153]

Erm, what game did you test? So far I have only be able to replicate with the WiiU.

I was playing GTA V and what I noticed is that in the Elgato software the preview window is just fine, but when I do it with OBS the preview shows it dropping frames.

 

[Videophile]

Update: A fix for this is currently being evaluated by our QA team and if it passes, will come out as an update to the Game Capture software.

:)

 

[IdahoNate153]

Update: A fix for this is currently being evaluated by our QA team and if it passes, will come out as an update to the Game Capture software.

:)

Thank you so much for your help! I greatly appreciate your kindness, and spending your time helping :D Sorry it took so long to reply I haven't been able to check this post recently.

 

[fatmatrow]

I had a similar issue with the hd60 with the xbox one when playing AW, anytime it went to the black loading screens between matches i would get a brief high encoding warning. That was the only time I ever encountered it tho

 

[Videophile]

Hey guys,

We have fixed this a few weeks back. Just update to the latest game capture software version from http://elgato.com/gaming/download.