Most often, network frame drops occur for 2 reasons. Unstable or low streaming speed or distance to the media content delivery server.
Use these 2 commands to check ping and packet loss to youtube server.
Open a command prompt and enter them one by one:
If there are problems, then you contact your Internet provider.
In 9/10 cases the problem is solved on the side of the Internet provider or its replacement. Restreaming services also sometimes help, due to which the distance to the final server is reduced. Everything else is the user's equipment or incorrect settings.
Otherwise, you will have to reduce the bitrate until the frame drops disappear.
I appreciate the help. I will post the two things you said to put into cmd. It would be helpful if you could let me know what they mean since I am new to this stuff. Because when I called and tried talking to them they said it had nothing to do on their end.
Tracing route to a.rtmp.youtube.com [2607:f8b0:4006:809::200c]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 2603-7000-7000-1375-0000-0000-0000-0001.res6.spectrum.com [2603:7000:7000:1375::1]
2 15 ms 18 ms 14 ms 2603-90c5-0006-0064-0000-0000-0000-0001.inf6.spectrum.com [2603:90c5:6:64::1]
3 14 ms * * lag-56.nycrnydf02h.netops.charter.com [2604:2000:0:4::1:1996]
4 * * * Request timed out.
5 * * 14 ms lag-25.nycmny837aw-bcr00.netops.charter.com [2001:1998:0:8::34]
6 19 ms 17 ms 14 ms 2001:1998:0:8::689
7 12 ms 16 ms 18 ms 2607:f8b0:801d::1
8 15 ms 19 ms 19 ms 2001:4860:0:1::17b2
9 15 ms 16 ms 13 ms 2001:4860:0:1125::14
10 16 ms 25 ms 15 ms 2001:4860::c:4001:29dd
11 * * 15 ms 2001:4860::1:4001:21a
12 16 ms 14 ms 13 ms 2001:4860:0:1::592f
13 20 ms 12 ms 18 ms lga34s32-in-x0c.1e100.net [2607:f8b0:4006:809::200c]
Trace complete
C:\Users\PC>pathping a.rtmp.youtube.com
Tracing route to a.rtmp.youtube.com [2607:f8b0:4006:809::200c]
over a maximum of 30 hops:
0 DESKTOP-NMC1TEF.lan [2603:7000:7000:1375:8d5:84bc:141f:b611]
1 2603-7000-7000-1375-0000-0000-0000-0001.res6.spectrum.com [2603:7000:7000:1375::1]
2 2603-90c5-0006-0064-0000-0000-0000-0001.inf6.spectrum.com [2603:90c5:6:64::1]
3 * lag-56.nycrnydf02h.netops.charter.com [2604:2000:0:4::1:1996]
4 * * *
Computing statistics for 75 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-NMC1TEF.lan [2603:7000:7000:1375:8d5:84bc:141f:b611]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 2603-7000-7000-1375-0000-0000-0000-0001.res6.spectrum.com [2603:7000:7000:1375::1]
0/ 100 = 0% |
2 14ms 0/ 100 = 0% 0/ 100 = 0% 2603-90c5-0006-0064-0000-0000-0000-0001.inf6.spectrum.com [2603:90c5:6:64::1]
100/ 100 =100% |
3 --- 100/ 100 =100% 0/ 100 = 0% lag-56.nycrnydf02h.netops.charter.com [2604:2000:0:4::1:1996]
Trace complete.