Green Screen While Streaming on OBS

[JRolenz]

Hi Everyone,
First time poster but not a first time OBS user.
I am am museum educator who is using Microsoft Teams and Zoom to connect with school groups across the world during the pandemic.

I have been an OBS user for years and got the latest update 26.0.2 (64 Bit). Recently I have had what I am calling the, “Green screen of death,” when I stream to Teams. I will be on and it suddenly swaps over to a green overlay with multiple versions of me on the screen. I have posted a picture so you can see the issue as well as my latest log so you can look there.

Here is what I was running when my latest, “Green screen of death,” happened.

Windows 10
OBS
Voice Meter
Two web browsers
Microsoft Teams
Internet via ethernet cable.

I can say I did have lagging during my most recent call but as it was almost 5 PM I figured it was EVERYONE online at once.

Thanks in advance!
Jenny

https://obsproject.com/logs/NwnnAt2n3t3xtZt7

 

[huogas]

I Jenny.

I had the same "green screen" when using the OBS virtual camera to feed Microsoft Teams. Just by turning off the virtual camera , and on on again, corrects momentarily the situation.

I also noticed that it doesn't happen if I use the web version of Teams.

All that to say that I'm very interested to the solution...

Gaston

 

[JRolenz]

I Jenny.

I had the same "green screen" when using the OBS virtual camera to feed Microsoft Teams. Just by turning off the virtual camera , and on on again, corrects momentarily the situation.

I also noticed that it doesn't happen if I use the web version of Teams.

All that to say that I'm very interested to the solution...

Gaston

Thank you for your reply. I have tried turning the camera on and off and it does fix the issue for a moment. What is hard is googling the issue because everyone tries to tell you how to use green screen in OBS which I am already doing. I hope it is just a bug.

As a preemptive measure, I have gone back and taken out all unnecessary programs from the background and start up such as Adobe CC Suite. I don't need them to run all the time. It lessened the frequency of the hiccups but did not make it go away.

I wish I could stream via the web but some of the interactivity is lost on my end and runs slower than the version on my desktop.
Jenny

 

[JRolenz]

I have not seen any notes anywhere saying your can't bump your thread. If I am in error please let me know but this is becoming a more frequent issue and driving me nuts.

 

[Tjz]

I have the "Green screen of death" also ; using Teams. Occurence : alea. No relation with web flow. On Lap Top with NVidia GEForce RTX 2070.
Switch on/off the camera is without effect.

 

[JRolenz]

Could it be a Teams issue? We don't get enough school groups to have us do EVERYTHING via Zoom so I can't say I encountered it there yet. This is puzzling.
I would put OBS on my work machine for comparison but the office keeps it locked down. Grrrrr.

 

[JRolenz]

I can give it a try and see what happens. you are right, this may be a team's issue because this started after teams updated. Not that I was really paying attention. I can't remember why I couldn't use streamlabs obs, but I will try it again just to see what I can do.

 

[JRolenz]

I am seeing this issue when I search for the same problem in teams. They mention a whole load of hardware things I could try like selecting the option to turn off hardware acceleration in Teams. I am trying that. I am nervous to mess around too much as I don't want to suddenly drop out on a call to schools.

I should also state that I keep this partition as up to date as I can so I can't say that I have issues....

 

[JRolenz]

I have the "Green screen of death" also ; using Teams. Occurence : alea. No relation with web flow. On Lap Top with NVidia GEForce RTX 2070.
Switch on/off the camera is without effect.

Hi,
So I have been noodling around the Microsoft pages and I have been seeing that this IS a Microsoft issue. However, they can't seem to provide one solution, the provide MANY. The best advice I found was to make sure your computer is TOTALLY up to date. I spent 6+ hrs downloading a MASSIVE update I thought I had. I could post the pages I got advice from if people thought that would help.

 

[Sammy51]

Hi guys,

I have the same problem - but only with a notebook. Not with my pc. The difference (except of the hardware) is that I use the virtual cam plugin on the pc but the native virtual cam with the notebook (there i cant change that or install the additional plugin coz I dont have admin rights).

• Yesterday it worked a few hours at the notebook then the screen / virtual cam went green. Switching the camera in teams on and of made it ok for a few seconds .. then green again.
• Today it worked well at first .. and again after a couple of video calls it stopped working. The virtual cam within teams went "green with artefacts".

Never had the same problem on the pc where I used at first V25 ... meanwhile 26.0.2 with the "old plugin" for a couple of months so far. Started using the notebook within workday yesterday.

BTW: Windows Update does not work for the notebook dont know if that is a limitation the admins wanted - probaply not even if the machine is not within the companys network right now.

Any ideas / tipps or does my description help anyone to get a new hint?

Best regards
Sammy

 

[ModernManuh_]

I am not an expert user but at this point I'm going to tries... Maybe a different "colorspace" could work? YUV 709 Partial is the best for youtube as far as I know, try that with teams too and tell us if this fixes.

Also, try to disable any kind of hardware accelleration if you didn't yet

 

[JRolenz]

I am not an expert user but at this point I'm going to tries... Maybe a different "colorspace" could work? YUV 709 Partial is the best for youtube as far as I know, try that with teams too and tell us if this fixes.

Also, try to disable any kind of hardware accelleration if you didn't yet

I will give the hardware acceleration bit. Apparently, in the teams chat via Microsoft, people have been saying this is an issue. However, because this is Microsoft, they encourage one thread for one problem so the people who assist you can contact you and then work with you. Others have had the issue, and some suggestions about the graphics card being an issue have been discussed, but Microsoft has wanted a separate thread for each specific issue.

I will keep working as this is still an issue and my graphics card is not over driven.

 

[ModernManuh_]

microsoft be like: "You have to upgrade your software and your hardware, we don't care."
I don't know why they keep doing this with ALL their apps softwares .-.

 

[JRolenz]

Agreed. I turned off the acceleration in Teams and this seems to have solved one issue. :D I hope that solves others. Microsoft does not care about its userbase, unlike OBS which DOES! :D

 

[Sammy51]

Thanks for that hint. For me unfortunately it did not solve the problem - to turn of gpu hardware acceleration (within teams). Or what was the idea?

"green screen" with "triple shadows" still there from time to time (even within a meeting if I dont change anythin it may occur 12minutes .. go away for a few minutes and come back again).

Besides - I dont know why but after my last post (a few weeks above) the problem was gone for a few weeks and came back tuesday last week after some windows updates on monday ?!

 

[ModernManuh_]

We all love Micrososft updates.

What are your pc specs?

 

[Sammy51]

Its a Dell Latitude 5400 middle class business notebook (not my own and right now not possible to perform further updates "offsite" (the it guys made that only to work within physical company lan - so far)

 

[csk]

Same Issue here (new highend HP Zbook laptop, latest Windows Update, latest OBS version), with Teams and Skype. Works fine with Zoom or GoToMeeting. Same type of problem (works for a couple of seconds, then green with triple shadows, as described by others).
Tried to turn off internal Intel 630 - no success, tried to turn of NVIDIA GPU - no success. Tried using different webcam - no success. Tried to turn of GPU acceleration in Teams - no success. Tried to contact Microsoft - no success. It drives me bananas... All worked perfectly until last week.

 

[Mandonnaud]

Hello

The problem is also present on Zoom. But the "Green screen of death" is displayed only for the other participants. On my screen the green does not appear.

It happens randomly and goes away in 20 seconds

At the top, zoom in on the sending computer.
At the bottom, zoom in on a guest computer

The problem exists when using the OBS virtual camera or another (like the NDI webcam input plugin)

 

[Kefalegereta]

Hello

The problem is also present on Zoom. But the "Green screen of death" is displayed only for the other participants. On my screen the green does not appear.

It happens randomly and goes away in 20 seconds

View attachment 64428
At the top, zoom in on the sending computer.
At the bottom, zoom in on a guest computer

The problem exists when using the OBS virtual camera or another (like the NDI webcam input plugin)

Hello,

Thank you for the information work that I have seen here, today I have a company event and this has begun to happen to me, if it could be solved in some way I would appreciate it.

I have the same problem, I use the ZOOM program and OBS Studio. If I use Zoom it doesn't happen but when I open "Virtual OBS Camera" it turns green.