Bug Report Goes Offline after Switching Scenes

[NanoRam]

Hello!

I just started to encounter this problem today. My OBS has been working fine, but when I switch scene's I'll go offline on Twitch. The OBS Software is still running like normal, not saying i'm dropping any frames and it is still green at the bottom saying it's uploading to Twitch, but on Twitch I go offline and won't come back. I've researched this issue and seen that people have had it in the past, but it often has issues resolving.

I have already tested out by resetting my stream key several times. It will work on my "intro" scene and when I switch to my "credits" scene, but if I go to any of the "gaming" scenes then it will say I'm offline on Twitch.

Here is the log -----> https://obsproject.com/logs/L8fwP88nZSlMQKIp

 

[carlmmii]

You don't have a streaming attempt in that log.

The only thing that's showing any sort of promise as to a lead is this:

20:00:57.364: obs-browser: Uncaught (in promise) Something went wrong. (source: https://streamlabs.com/widgets/chat-box/v1/363FCF4FE68CFE50027E:0)

 

[NanoRam]

Here, let me reproduce it and post a log again: https://obsproject.com/logs/kb_7h6afedUDyxzw

One thing I noticed when reproducing this is that although it's green at the bottom and not saying i'm dropping frames, it does have the bitrate at 0. But only AFTER I switch scenes and it disconnects from Twitch.

 

[NanoRam]

Here is another log file. This one does show stream start data and end data. https://obsproject.com/logs/gnmR0fwaS26H5-gF

 

[carlmmii]

This is going to sound weird... but it looks like an issue with your audio.

20:43:38.930: User switched to scene 'Live Scene'
20:43:38.969: error: Input contains (near) NaN/+-Inf
20:43:38.970: [FFmpeg aac encoder: 'Track1'] avcodec_encode_audio2 failed: Invalid argument
20:43:38.970: warning: 3 frames left in the queue on closing
20:43:38.970: Error encoding with encoder 'Track1'

This is where the encoding breaks, confirmed by the number of frames actually encoded lining up by timestamps.

I'm not seeing anything that jumps out at me as far as what it's actually failing on though. The only extra audio devices added when going to "Live Scene" are your Elgato HD and your webcam... and I doubt you're pulling webcam audio. Can you post screen caps of your audio settings page, as well as the advanced audio settings for "Live Scene"? And possibly even your audio recording settings?

Also... can you try using a different sound output instead? It could be the HyperX virtual surround interfering somehow.

 

[Harold]

Try installing CoreAudio

 

[NanoRam]

@Harold , do you mean the Apple program? For my Windows Desktop?

 

[Harold]

Yes.
https://obsproject.com/forum/resources/obs-studio-enable-coreaudio-aac-encoder-windows.220/