Question / Help Getting disconnected from twitch server

[mattie1]

I've tried everything to solve this. I'm tired of trying and nothing works. I keep being disconnected from the twitch server in the middle of the stream and I do not know if the problem is my PC or my internet.

I have a 75mb fiber optic internet and my pc is a i5-7440, gtx 1050, 8gb ram, 120gb ssd, 500gb hdd.

This is the log of the last disconnection.

Please help me.

17:06:07.052: socket_thread_windows: Received FD_CLOSE, 18807 ms since last send (buffer: 785815 / 788480)
17:06:07.052: socket_thread_windows: Aborting due to FD_CLOSE, error 10053
17:06:07.052: [rtmp stream: 'adv_stream'] Disconnected from rtmp://live-sao.twitch.tv/app
17:06:07.053: Output 'adv_stream': stopping
17:06:07.053: Output 'adv_stream': Total frames output: 67653 (68357 attempted)
17:06:07.053: Output 'adv_stream': Total drawn frames: 68441 (68452 attempted)
17:06:07.053: Output 'adv_stream': Number of lagged frames due to rendering lag/stalls: 11 (0.0%)
17:06:07.053: Output 'adv_stream': Number of dropped frames due to insufficient bandwidth/connection stalls: 704 (1.0%)

 

[WizardCM]

"Error 10053 - An established connection was aborted by the software in your host machine "

Make sure you've allowed OBS through your antivirus. Try running OBS as administrator. It could also be your internet connection timing out - remember, OBS needs to constantly send data, and if it gets interrupted it'll get disconnected. Try a different server, or contact your provider. See if it happens at specific times/days, etc.

 

[mattie1]

Hello, Wizard! Thanks for trying to help me, really appreciate it.

Make sure you've allowed OBS through your antivirus - I don't have an antivirus, just the win10 defender and I've already allowed OBS thru.

Try running OBS as administrator - I run OBS as administrator every single time

Try a different server - Done. I still get the same error in all servers that I've tried.

Contact your provider - Done. They've checked the connection speed and stability and everything seems normal.

To be fair I'm tired of trying to solve this. It's been a month or so that I'm trying everything that I found on the internet to solve the problem and nothing seems to work. I've even give up on streaming because it's too damn annoying.

 

[WizardCM]

Alright, I can provide one final easy-fix: in OBS, go to Settings -> Advanced and enable the "New Networking Code". It uses events rather than sockets, so the socket error you're getting should no longer be a blocker.


Regardless of how it goes, there's something between OBS and the servers causing issues. Some possible tests you could do (without "New networking code" enabled):

- Connect to twitch via a VPN to bypass your ISP's networking. This'll bypass your router too if that ends up being the problem.
- Try a different PC on the same network. If it works fine, then something on your PC is stopping OBS.
- Try streaming to Mixer using their FTL mode, that doesn't use RTMP and will confirm whether this issue is limited to RTMP (the live streaming protocol) or not.

As a side note, I will mention that most ISPs will say everything is fine and dandy, but it'll be because they're not looking hard enough or didn't understand exactly what you complained about. Often you have to push them a bit to look into it further and they might eventually go "oh hmm, we see that too." Unfortunately this process can be rather time consuming.

 

[mattie1]

Hey Wizard! I've already enabled the New Networking Code and nothing changed. I'm going to try to conect via VPN and see if it works and try to use other PC and see if the problem persists.

Thanks for the help, mate.