Bug Report Fault address: 54398764 (c:\program files (x86)\elgato\gamecapture\mc_trans_video_imagescaler.dll)

[Zacharie Jeandemange]

What does this mean?? Someone help OBS keeps crashing when I preview stream or start stream and says that.

 

[Zacharie Jeandemange]

This crash appears to have occured in the 'c:\program files (x86)\elgato\gamecapture\mc_trans_video_imagescaler.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 54398764 (c:\program files (x86)\elgato\gamecapture\mc_trans_video_imagescaler.dll)
OBS version: Open Broadcaster Software v0.638b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
19CD3070 54398764 00000008 19CD85E0 00000168 54377FFC mc_trans_video_imagescaler.dll!0x54398764
19CD310C 54377BFE 19CDE62C 19CD86E0 00000168 00000168 mc_trans_video_imagescaler.dll!0x54377bfe
19CD311C 54377FFC 19CDE7DC 00000168 00000168 19CDE62C mc_trans_video_imagescaler.dll!0x54377ffc
19CD315C 54378D09 00000000 00000000 00000000 00000000 mc_trans_video_imagescaler.dll!0x54378d09

 

[R1CH]

Update your elgato drivers since they are crashing.

 

[Zacharie Jeandemange]

Update your elgato drivers since they are crashing.

I can't seem to figure out how to do that.

 

[Videophile]

Re-install your game capture software.

 

[Sapiens]

You can download and install the latest Elgato software for your capture device from https://www.elgato.com/en/game-capture-hd-support

 

[champdee]

i have the same problem, updating/rolling back didn't help... and the cards fine as it works with the gamer hd program that comes with the elgato... I miss obs :(