Hey all,
With the release of Resident Evil 7 this week I decided I wanted to try streaming again. I've had a GameCapture HD for years and enjoyed using it, but the main issue I had with it was that I couldn't use a facecam in OBS with it, because the feed was out of sync and in the old version of OBS the buffering tool didn't work to create a delay, and I didn't see another way to do it.
So the game came out and I decided to look and see if there were any updates to the issue, and hooray! OBS Studio has been released and has a filter for delay that works perfectly! So once I got all my streaming set up on Tuesday I was able to go at it for about 3 hours before I was way too stressed out to keep playing the game.
I was so excited about OBS Studio however that I decided to invest in a new GameCapture HD60 S so that I could:
1. Stream in 1080p 60fps glory.
2. Not have to fiddle so much with delay (since it advertises no delay)
It arrived today and when I first set it up I was very happy and satisfied with the results. Seemed pretty painless as far as product transitions go and off I went.... for about 2 minutes, and then I noticed the gamecapture stream had crashed, though the facecam was still working.
I restarted and went back to playing... for about 2 minutes, and then the same issue persisted. I removed the source and re-added it, no dice. I uninstalled all the drivers and software, reinstalled, etc (all detailed in this thread: https://obsproject.com/forum/threads/elgato-hd60-pro-capture-issue.44159/page-3) and that didn't work either. I decided to cut OBS out of the equation and the Gamecapture software seemed to work just fine. That is until I tried to add my facecam. Then it immediately froze. I thought it must be a fluke, so I did it 3 more times, and received the same behavior every time.
I'm working on an iMac so I figured I'd try switching over to the OS X side, but then I remembered the Gamecapture drivers aren't available for whatever reason so OBS can't use them on the OS X side.... grr. I google'd and found a "solution" to the problem using Window Capture etc etc, but the problem with that is the software doesn't display 60fps (even though it records in it) so I can't use that to stream.
I finally switched back to windows and decided to try running the gamecapture in OBS by itself...... I played this way for about 10 minutes with no crashes. Then I added a cam, and it crashed about 30 seconds later. I then repeated this behavior, except I opened a separate OBS session specifically for the cam. Same results. I even tried using the legacy OBS for the cam instead. Same results.
I won't discount that it *could* be something other than the cam that is causing the issue, and perhaps the cam is just accelerating to that point more quickly. I've left the GameCapture running in OBS (idle) for about 30 minutes now and it just now froze again (no cam up). I'm out of ideas at this point though.
If I need to post this over on the Elgato forums instead I'm happy to do that. I've seen some Elgato employees helping out over here in the past though and most of the troubleshooting/problem issues I've found that have actually been helpful have been over here, so I figured I'd start here.
The specs I'm running are as follows:
Intel Core i7 3.50GHz Quad-Core
32 GB RAM
Nvidia GeForce GTX 780M
Windows 10/OS X El Capitan
GameCapture HD60 S
I'm happy to provide any other information the community/developers believe would be useful. I'm going to include a log file from my most recent session that froze below. Let me know if there's anything else I can do.
Thanks for taking the time to read my explanation/cry for help, and let me know of any suggestions!
With the release of Resident Evil 7 this week I decided I wanted to try streaming again. I've had a GameCapture HD for years and enjoyed using it, but the main issue I had with it was that I couldn't use a facecam in OBS with it, because the feed was out of sync and in the old version of OBS the buffering tool didn't work to create a delay, and I didn't see another way to do it.
So the game came out and I decided to look and see if there were any updates to the issue, and hooray! OBS Studio has been released and has a filter for delay that works perfectly! So once I got all my streaming set up on Tuesday I was able to go at it for about 3 hours before I was way too stressed out to keep playing the game.
I was so excited about OBS Studio however that I decided to invest in a new GameCapture HD60 S so that I could:
1. Stream in 1080p 60fps glory.
2. Not have to fiddle so much with delay (since it advertises no delay)
It arrived today and when I first set it up I was very happy and satisfied with the results. Seemed pretty painless as far as product transitions go and off I went.... for about 2 minutes, and then I noticed the gamecapture stream had crashed, though the facecam was still working.
I restarted and went back to playing... for about 2 minutes, and then the same issue persisted. I removed the source and re-added it, no dice. I uninstalled all the drivers and software, reinstalled, etc (all detailed in this thread: https://obsproject.com/forum/threads/elgato-hd60-pro-capture-issue.44159/page-3) and that didn't work either. I decided to cut OBS out of the equation and the Gamecapture software seemed to work just fine. That is until I tried to add my facecam. Then it immediately froze. I thought it must be a fluke, so I did it 3 more times, and received the same behavior every time.
I'm working on an iMac so I figured I'd try switching over to the OS X side, but then I remembered the Gamecapture drivers aren't available for whatever reason so OBS can't use them on the OS X side.... grr. I google'd and found a "solution" to the problem using Window Capture etc etc, but the problem with that is the software doesn't display 60fps (even though it records in it) so I can't use that to stream.
I finally switched back to windows and decided to try running the gamecapture in OBS by itself...... I played this way for about 10 minutes with no crashes. Then I added a cam, and it crashed about 30 seconds later. I then repeated this behavior, except I opened a separate OBS session specifically for the cam. Same results. I even tried using the legacy OBS for the cam instead. Same results.
I won't discount that it *could* be something other than the cam that is causing the issue, and perhaps the cam is just accelerating to that point more quickly. I've left the GameCapture running in OBS (idle) for about 30 minutes now and it just now froze again (no cam up). I'm out of ideas at this point though.
If I need to post this over on the Elgato forums instead I'm happy to do that. I've seen some Elgato employees helping out over here in the past though and most of the troubleshooting/problem issues I've found that have actually been helpful have been over here, so I figured I'd start here.
The specs I'm running are as follows:
Intel Core i7 3.50GHz Quad-Core
32 GB RAM
Nvidia GeForce GTX 780M
Windows 10/OS X El Capitan
GameCapture HD60 S
I'm happy to provide any other information the community/developers believe would be useful. I'm going to include a log file from my most recent session that froze below. Let me know if there's anything else I can do.
Thanks for taking the time to read my explanation/cry for help, and let me know of any suggestions!
Code:
22:20:11.445: CPU Name: Intel(R) Core(TM) i7-4771 CPU @ 3.50GHz
22:20:11.445: CPU Speed: 3492MHz
22:20:11.445: Physical Cores: 4, Logical Cores: 8
22:20:11.445: Physical Memory: 32708MB Total, 29541MB Free
22:20:11.445: Windows Version: 10.0 Build 14393 (revision: 693; 64-bit)
22:20:11.445: Running as administrator: false
22:20:11.445: Aero is Enabled (Aero is always on for windows 8 and above)
22:20:11.445: Portable mode: false
22:20:11.452: OBS 17.0.2 (64bit, windows)
22:20:11.452: ---------------------------------
22:20:11.453: ---------------------------------
22:20:11.453: audio settings reset:
22:20:11.453: samples per sec: 44100
22:20:11.453: speakers: 2
22:20:11.454: ---------------------------------
22:20:11.454: Initializing D3D11..
22:20:11.454: Available Video Adapters:
22:20:11.455: Adapter 1: NVIDIA GeForce GTX 780M
22:20:11.455: Dedicated VRAM: 4260036608
22:20:11.455: Shared VRAM: 4263774208
22:20:11.455: output 1: pos={0, 0}, size={2560, 1440}, attached=true
22:20:11.457: Loading up D3D11 on adapter NVIDIA GeForce GTX 780M (0)
22:20:11.878: D3D11 loaded sucessfully, feature level used: 45056
22:20:12.269: ---------------------------------
22:20:12.269: video settings reset:
22:20:12.269: base resolution: 2560x1440
22:20:12.269: output resolution: 1920x1080
22:20:12.269: downscale filter: Bicubic
22:20:12.269: fps: 60/1
22:20:12.269: format: NV12
22:20:12.271: ---------------------------------
22:20:12.271: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/chrome_elf.dll' not found, loading of module failed
22:20:12.275: [CoreAudio encoder]: Adding CoreAudio AAC encoder
22:20:12.276: [AMF Encoder] Unable to load 'amfrt64.dll', error code 126.
22:20:12.281: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libcef.dll' not found, loading of module failed
22:20:12.282: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libEGL.dll' not found, loading of module failed
22:20:12.282: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libGLESv2.dll' not found, loading of module failed
22:20:12.282: Failed to load 'en-US' text for module: 'obs-browser.dll'
22:20:12.282: [browser_source: 'Version: 1.28.0']
22:20:12.284: NVENC supported
22:20:12.307: Couldn't find VLC installation, VLC video source disabled
22:20:12.310: No blackmagic support
22:20:12.348: ---------------------------------
22:20:12.348: Loaded Modules:
22:20:12.348: win-wasapi.dll
22:20:12.348: win-mf.dll
22:20:12.348: win-dshow.dll
22:20:12.348: win-decklink.dll
22:20:12.348: win-capture.dll
22:20:12.348: vlc-video.dll
22:20:12.348: text-freetype2.dll
22:20:12.348: rtmp-services.dll
22:20:12.348: obs-x264.dll
22:20:12.348: obs-transitions.dll
22:20:12.348: obs-text.dll
22:20:12.348: obs-qsv11.dll
22:20:12.348: obs-outputs.dll
22:20:12.348: obs-filters.dll
22:20:12.348: obs-ffmpeg.dll
22:20:12.348: obs-browser.dll
22:20:12.348: image-source.dll
22:20:12.348: frontend-tools.dll
22:20:12.348: enc-amf.dll
22:20:12.348: coreaudio-encoder.dll
22:20:12.348: ==== Startup complete ===============================================
22:20:12.354: All scene data cleared
22:20:12.354: ------------------------------------------------
22:20:12.377: WASAPI: Device 'Speakers (Cirrus Logic CS4206B (AB 07))' initialized
22:20:12.385: WASAPI: Device 'Microphone (Cirrus Logic CS4206B (AB 07))' initialized
22:20:12.386: [WASAPISource::TryInitialize]:[Microphone (Turtle Beach USB Audio)] Failed to activate client context: 88890004
22:20:12.386: [WASAPISource::WASAPISource] Device '{0.0.1.00000000}.{d5c3b766-03b8-47c7-b09f-d768158963dc}' not found. Waiting for device
22:20:12.390: Switched to scene 'Scene'
22:20:12.390: ------------------------------------------------
22:20:12.390: Loaded scenes:
22:20:12.390: - scene 'Scene':
22:20:12.390: - source: 'Modmic' (wasapi_input_capture)
22:20:12.390: - source: 'Elgato' (dshow_input)
22:20:12.390: - source: 'Video Capture Device' (dshow_input)
22:20:12.390: ------------------------------------------------
22:20:12.407: adding 23 milliseconds of audio buffering, total audio buffering is now 23 milliseconds
22:20:12.781: ---------------------------------
22:20:12.781: [DShow Device: 'Video Capture Device'] settings updated:
22:20:12.781: video device: FaceTime HD Camera (Built-in)
22:20:12.781: video path: \\?\usb#vid_05ac&pid_8511&mi_00#6&231d9d1c&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
22:20:12.781: resolution: 640x480
22:20:12.781: fps: 29.97 (interval: 333667)
22:20:12.781: format: YUY2
22:20:13.190: Update check: last known remote version is 17.0.2
22:20:15.774: ---------------------------------
22:20:15.774: [DShow Device: 'Elgato'] settings updated:
22:20:15.774: video device: Elgato Game Capture HD
22:20:15.774: video path: __elgato
22:20:15.774: resolution: 1920x1080
22:20:15.774: fps: 60.00 (interval: 166666)
22:20:15.774: format: UYVY
22:20:15.774: using video device audio: yes
22:20:15.774: sample rate: 48000
22:20:15.774: channels: 2
22:20:15.774: audio type: Capture
22:20:16.678: adding 162 milliseconds of audio buffering, total audio buffering is now 185 milliseconds
22:22:36.692: ==== Shutting down ==================================================
22:22:36.697: Switched to scene '(null)'
22:22:39.156: WASAPI: Device 'Speakers (Cirrus Logic CS4206B (AB 07))' Terminated
22:22:39.164: WASAPI: Device 'Microphone (Cirrus Logic CS4206B (AB 07))' Terminated
22:22:39.168: All scene data cleared
22:22:39.168: ------------------------------------------------
22:22:39.239: Freeing OBS context data