Bug Report Error with Quick Sync

Bert Proesmans

New Member
Hi guys

I've used OBS for a few days now and i keep encountering the same problem while recording with Intel Quick Sync.
For video's that exceed the length of 10 minutes (on average) i get the error: QSVHelper.exe was killed, encode failed.

There is something strange going on, because a few times i don't get the error and can record successfully for like an hour. (I do a separate recording for each multiplayer match i play)
I have tried mixing different settings with each other based on internet suggestions, but i can't get rid of this problem. (Aero enable/disable, enable/disable multithreading, use/don't use CBR, change max bit rate, change frame rate, run as admin, enabling/disabling custom plugins, ...)
I also checked my resources and temperatures, but they stay normal through the recording process.
People also suggested that downgrading might help, but there is nowhere an indication to a 'most stable' version :/

This is my last log, every time it crashes i get the exact same lines of error. If needed i can provide older logs too.

Code:
23:08:49: Open Broadcaster Software v0.638b - 64bit ( ^ω^)
23:08:49: -------------------------------
23:08:49: CPU Name: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
23:08:49: CPU Speed: 3403MHz
23:08:49: Physical Memory:  8078MB Total, 5056MB Free
23:08:49: stepping id: 9, model 58, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 4
23:08:49: monitor 1: pos={0, 0}, size={1920, 1080}
23:08:49: monitor 2: pos={-800, -600}, size={800, 600}
23:08:49: Windows Version: 6.1 Build 7601 S
23:08:49: Aero is Enabled
23:08:49: -------------------------------
23:08:49: OBS Modules:
23:08:49: Base Address     Module
23:08:49: 000000003F260000 OBS.exe
23:08:49: 00000000DC8F0000 OBSApi.dll
23:08:49: 00000000F23F0000 DShowPlugin.dll
23:08:49: 00000000F2850000 GraphicsCapture.dll
23:08:49: 00000000F23B0000 LolSceneSwitch.dll
23:08:49: 00000000F1720000 NoiseGate.dll
23:08:49: 00000000F1410000 PSVPlugin.dll
23:08:49: ------------------------------------------
23:08:49: Adapter 1
23:08:49:   Video Adapter: AMD Radeon HD 7800 Series
23:08:49:   Video Adapter Dedicated Video Memory: 2125631488
23:08:49:   Video Adapter Shared System Memory: 3967143936
23:08:49:   Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
23:08:49: ------------------------------------------
23:08:49: Adapter 2
23:08:49:   Video Adapter: Intel(R) HD Graphics 4000
23:08:49:   Video Adapter Dedicated Video Memory: 67108864
23:08:49:   Video Adapter Shared System Memory: 1711276032
23:08:49:   Video Adapter Output 1: pos={-800, -600}, size={800, 600}, attached=true
23:08:49: =====Stream Start: 2014-12-19, 23:08:49===============================================
23:08:49:   Multithreaded optimizations: On
23:08:49:   Base resolution: 1920x1080
23:08:49:   Output resolution: 1920x1080
23:08:49: ------------------------------------------
23:08:49: Loading up D3D10 on AMD Radeon HD 7800 Series (Adapter 1)...
23:08:49: ------------------------------------------
23:08:49: Audio Format: 48000 Hz
23:08:49: ------------------------------------------
23:08:49: Audio Channels: 2 Ch
23:08:49: Playback device Default
23:08:49: ------------------------------------------
23:08:49: Using desktop audio input: Luidsprekers (High Definition Audio-apparaat)
23:08:49: Global Audio time adjust: 0
23:08:49: ------------------------------------------
23:08:49: Using auxilary audio input: Microfoon (HD Webcam C270)
23:08:49: Mic time offset: 0
23:08:49: ------------------------------------------
23:08:49: Audio Encoding: AAC
23:08:49:     bitrate: 320
23:08:49: Using Window Capture
23:08:49: Scene buffering time set to 700
23:08:49: Found QSV hardware support
23:08:49: QSV: Using custom parameters
23:08:49: ------------------------------------------
23:08:49: QSV version 1.8 using MFX_IMPL_HARDWARE_ANY | MFX_IMPL_VIA_D3D9 (actual: MFX_IMPL_HARDWARE2 | MFX_IMPL_VIA_D3D9)
23:08:49: Using 13 bitstreams and 16 frame buffers
23:08:49: ------------------------------------------
23:08:49: Video Encoding: QSV
23:08:49:     fps: 60
23:08:49:     width: 1920, height: 1080
23:08:49:     target-usage: MFX_TARGETUSAGE_4_BALANCED
23:08:49:     profile: MFX_PROFILE_AVC_HIGH
23:08:49:     CBR: no
23:08:49:     CFR: no
23:08:49:     max bitrate: 15000
23:08:49:     buffer size: 25064
23:08:49:     rate control: CQP
23:08:49: ------------------------------------------
23:11:12: ++++++++++++++++++++++++++++++++++++++++++++++++++++++
23:11:12:   New Scene
23:11:12: Using bitmap image
23:11:12: Using graphics capture
23:11:12: Trying to hook process: League of Legends.exe
23:11:14: PERFORMANCE WARNING: Scene change took 1708 ms, maybe some sources should be global sources?
23:11:14: SharedTexCapture hooked
23:13:25: ++++++++++++++++++++++++++++++++++++++++++++++++++++++
23:13:25:   New Scene
23:24:11: Error: all frames are in use
23:24:11: Error: all frames are in use
23:24:11: Error: all frames are in use
23:24:11: Error: all frames are in use
23:24:11: Error: all frames are in use
23:24:11: Error: all frames are in use
23:24:11: Error: all frames are in use
23:24:11: Error: all frames are in use
23:24:11: Error: all frames are in use
23:24:11: Error: all frames are in use
Warning -- Terminating QSVHelper.exe after timeout

Error: QSVHelper.exe was killed, encode failed
23:24:12: Error: all frames are in use
23:24:12: Error: all frames are in use
23:31:28: ++++++++++++++++++++++++++++++++++++++++++++++++++++++
23:31:28:   New Scene
23:31:28: Using Monitor Capture
23:31:29: ++++++++++++++++++++++++++++++++++++++++++++++++++++++
23:31:29:   New Scene

Thanks,
Bert

Edit: I do realize that using x264 will let me record without problem, but my computer isn't that powerful and makes the FPS drop when playing games.
 
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