Encoding error - Seems to be tied to specific games, but unsure how

[BionicAnomaly]

Hi,

I seem to be encountering an encoder error while streaming that as far as I can tell, is tied to specific games, in this case Dead Space, and I've encountered it at least with Bioshock as well.

It always manifests the same way when it occurs, I have a 3 monitor setup, suddenly my main monitor game screen will freeze and artifact, and one of my other 2 monitors will go blank as if there is seemingly no input source, while the last of the 3 continues to function normally, and finally my main monitor will return and function normally, the game does not experience a crash. The monitor that goes blank is always the same one as best as I can remember. To resolve the blank monitor issue I seem to need to restart my computer when this happens.

Here is a log file for the most recent error I've experienced: https://obsproject.com/logs/mM1GfH073JZP35FI

Any insight into what is causing this or how it can be prevented would be appreciated, my assumption is that it is some sort of GPU driver issue, but it is very clearly influenced by the game as well, I've streamed many other games with no issues and have experienced it roughly 3 times in under 3 hours tonight. I didn't seem to find any hits on this exact error when searching around for information.

Thanks!

 

[koala]

22:15:26.733: Device Remove/Reset!  Rebuilding all assets...
22:15:26.947: Failed to rebuild shared texture: 0x80070057
22:15:26.948: Failed to rebuild shared texture: 0x80070057
22:15:26.949: Failed to rebuild shared texture: 0x80070057
22:15:27.280: error:   Failed locking bitstream buffer: invalid device (4): Device passed to the API is invalid.

Device reset is a graphics driver crash, resulting from faulty driver install or faulty hardware. You need to fix your graphics driver, and if it is good, you need to fix your hardware (overheating, revert overclocking, check power supply, gpu/mainboard compatibility).

 

[BionicAnomaly]

Appreciate the confirmation that a graphics driver crash is what is occurring, unfortunately though the listed suggestions don't seem to be taking into account the game specific nature of the issue as described above.

Although I've had this occur with at least one other game in the past, it has never been so predictable as my current experience with Dead Space, which seems to trigger the issue anywhere within 5mins - 2hours of running. It is difficult to imagine the issue being more generalized when it does not occur for much newer / resource intensive games such as Elden Ring, Sekiro, DOOM (2016), among others. I have to assume at this point it is specific to some graphics utility, such as a specific version of DirectX the game is using, or something similar, that is the root of the issue, in combination with the hardware.

But I also understand that the OBS logs likely don't have the required details to diagnose those specifics, and the issue may only be solved with completely new hardware, as the only changes made in the time I've first experienced this until now are graphics driver updates, which have had no noticeable effect. No hardware or overclocking changes have been made to the system during that time.

If you or anyone else has further comments I'd love to hear them, but it seems I may just have to chalk this up to needing a new GPU to overcome this issue. Thanks for taking a look at it!

 

[FerretBomb]

Unfortunately some games interact with GPUs in specific ways that other (even newer) games do not; generally game-specific crashes are simply triggering an underlying issue. In the case of software it may remain restricted to a specific access method. If the issue is a hardware failure though, it is likely to grow and be triggered by a wider variety of similar interactions over time.

My own first step in these cases is to run a DDU driver uninstall of the current GPU drivers using Safe Mode, then install the latest driver (or if the issue only just started occurring, an older version of the driver to test if it may be a bug in the latest drivers). That generally will rule out most software issues.

Testing with FurMark is generally the most reliable method to stress and trigger failing GPU hardware. Freezes, crashes, driver restarts... and since the first step ruled out software, it's time to budget for a new card.