Question / Help Elgato Helper Device (Unavailable) (tried everything)

[SuddenlyOranges]

Hello! A while ago I posted a thread like this because my elgato HD wouldn't work with 32 bit OBS studio/regular OBS/even xsplit. I decided to just wait until I got the HD 60S as a gift and see if that worked any better.

Well, I plugged in the 60S, re-downloaded the elgato software/drivers and everything... now it shows "Elgato Helper Device (Unavailable)". I guess it's a step in the right direction, but now what do I do? I've tried everything I've seen on other threads/sites, like re-downloading all the software, trying the 32 bit version, etc... works perfectly fine with the native elgato software.

I'm starting to wonder if this is just a problem with my computer, or windows 10 or something. It's just weird. Log file is here.

Thanks!

 

[Videophile]

Don't use the helper device.

Choose the "Game Capture HD" source. That's your HD60 S.

 

[SuddenlyOranges]

Unfortunately there is no HD60 S option to even choose, only the helper device. Everything still works fine in the native software.

I booted up the computer to take a sceenshot, the helper device is now just showing a green image too(you can see it behind the window). Hope it helps

 

[sendblink23]

Unfortunately there is no HD60 S option to even choose, only the helper device. Everything still works fine in the native software.

I booted up the computer to take a sceenshot, the helper device is now just showing a green image too(you can see it behind the window). Hope it helps

make sue you are using x64 obs

 

[Videophile]

Also, make sure OBS and the elgato software are installed on the same hard drive.

You may also want to re-install the Game Capture software.

 

[SuddenlyOranges]

make sue you are using x64 obs

That actually got it working. I kept using 32 bit because that's what my old game capture HD used. Thank you!