Question / Help ELGATO HD60 PRO sound cutting out

Dillon Furlong

New Member
I'm having issues with my HD60 PRO making audio popping and crackling noises when I stream or preview using OBS studio. When I use the provided ELGATO game capture software I have no issues with sound quality. I have followed the OBS optimize elgato audio guide here: https://obsproject.com/forum/resour...to-gaming-hd60-s-hd60-pro-for-obs-studio.283/
I have tried both wav out and direct sound and have the same audio crackling and popping about every 5 secs. The only thing that seems to make a difference is if I change the HD60 capture mode to 720p instead of 1080p the crackling goes away but then my video quality suffers. I have no issues streaming other content from my PC through OBS.

My setup is as follows:
cpu: i7-7700K 4.2GHz
memory: 16gb
disk: SSD samsung 960pro
gpu: Saphire RX480 8gb

Please let me know if there is anything I can try. I'm not sure if a log file helps for this type of issue because it is observed, but let me know if you need any logs to help diagnose.

Thanks,
-Dillon
 
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