Question / Help Elgato HD60 Pro issues

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TheCiroth

New Member
When I launched my OBS this evening, I had some sound issues. It was not being captured by the elgato HD 60 pro. Did some troubleshooting. I ended up restarting both PCs, unpluged my cable from my gaming PC to my streaming PC. Since then, my elgato is stuck in 640 x 480 in OBS. The game capture HD shows it in 1080p. No matter what I do, I cannot get OBS to see it in 1080P and my audio is messed up. It is no longer seeing the desktop as the primary audio like it was

I have uninstalled the game capture HD and driver, rebooted, reinstalled, rebooted. I have removed the source and re-added it. I am using OBS 19.0.2 Game capture 3.50.127.2127 The driver shows as HD v1.0.0.1

I have also tried the Game_Capture_HD60_Pro_3PS_1.1.1.116 as I had that installed before to get the system to work correctly with no luck. Now shows I have two capture cards when I dont.

I configure the capture to 1080p in OBS but it doesnt change.

OBS did crash on my quite a few times while trying to get things set up.

I am also using the Elgato Stream Deck
Windows 10 Pro
16 gigs of ram
 
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SumDim

Member
Yeah, that happens some times. For some reason, OBS and Elgato aren't in synch.

What you need to do is go into OBS and right click on the Elgato Game Capture source.
Change the resolution/fps type to custom
and then set the resolution appropriately
 
S

SumDim

Member
Glad to hear.

So with audio, what I do is disable Elgato Sound Capture. Go disable it out of startup (Task Manager, Startup tab, Disable).
Go also to your Control Panel Sound and disable all devices that are Elgato Sound related that are in the Playback and Recording tabs.
Set the default devices in playback and recording appropriately. Thats probably going to be your headset for playback and the headset mic for recording.
Close down OBS Studio if you have it up and reboot your system.

You will now be using OBS Studio as your mixer.
 
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