Question / Help elgato hd pro 60 possible found cause of stuttering/pausing video every few seconds

[tunamoo]

Hi guys

Not sure if this has been documented or mentioned but I have noticed some people mention that the new hd 60 pro capture card causes the stuttering and random freezing during a preview or stream.

Upon testing, it appears to be the audio being captured from the device causing the issues, editing the properties and disabling the audio removes the problem almost entirely.

Its clear though that the hd 60 pro drivers need maturing!

v0.656b 64bit

 

[tunamoo]

i've since used the multiplatform version (0.12 64bit) and this seems to have fixed my issues so the above no longer applies to me

 

[eivalmac]

can you be a bit more specific in your generalities? i have the Pro as well and have been beating my head over this issue

i have the audio coming in over HDMI from the game consoles, where am i suppose to change that?

i also use an application to capture my mic stuff and ive been using 0.12 and still notice it, in fact i thought perhaps having the "proper" 29 and 59 FPS settings would finally fix it but i still noticed it

the only setting that seemed to be stutter free is 20FPS which has a bit of ghosting but atleast zero stutter

and since getting mario maker and running the top rated auto level "mario kart" everyone can download and test themselves, its a horizontal moving picture and 8 bit mario assets, making it very easy to notice vs GTA5 that i was using prior

im not sure if the new Variable Bit Rate option has any impact

 

[Videophile]

For audio, are you using "output to stream" or "output to desktop"? output to desktop is broken and should NOT BE USED.

 

[tunamoo]

i was using output to desktop as i wanted feedback on the audio and use OBS as an alternative to using Game Capture HD software..right now, and I can't speak for others but I cannot use it to play from because every 5 seconds I get a stutter or a hiccup in gameplay not experienced in the game itself if i use the normal method. I can't pin point whats causing it, the same tends to happen in OBS MP which isn't nearly as bad but still happens