Bug Report Elgato Game Capture HD crashing

[cvax]

When I record with the Elgato and just press stop streaming it crashes if the stream has been recording for some time. This has happened maybe 3 out of 5 times I tried recording today already so it is fairly easy to reproduce.

Attached are the OBS logs, crash dumps, and crash logs.

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\program files (x86)\elgato\gamecapture\videocaptureapi.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 6A371FFF (c:\program files (x86)\elgato\gamecapture\videocaptureapi.dll)
OBS version: Open Broadcaster Software v0.47a
Windows version: 6.1 (Build 7601) Service Pack 1

Crashing thread stack trace:
Stack    EIP      Arg0     Arg1     Arg2     Arg3     Address
0049F4E0 6A371FFF 00000000 00000000 00000000 00000000 videocaptureapi.dll!0x6a371fff

A minidump was saved to C:\Users\Josh\AppData\Roaming\OBS\crashDumps\OBSCrashDump2013-02-05_2.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address      Module

 

[R1CH]

Unfortunately it looks like this crash is inside the Elgato driver.

 

[cvax]

Interesting. I've never seen it crash off the Elgato software :[
Maybe I will have to use that for my Elgato purposes instead boo

 

[cvax]

What about this crash? It seems to have started on user32.dll.

In reading the crash dumps I see this as the exception:
"The thread tried to read from or write to a virtual address for which it does not have the appropriate access."

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\program files (x86)\elgato\gamecapture\videocaptureapi.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 6A371FFF (c:\program files (x86)\elgato\gamecapture\videocaptureapi.dll)
OBS version: Open Broadcaster Software v0.47a
Windows version: 6.1 (Build 7601) Service Pack 1

Crashing thread stack trace:
Stack    EIP      Arg0     Arg1     Arg2     Arg3     Address
004DF4C8 6A371FFF 00220932 0000001C 00000001 00000000 videocaptureapi.dll!0x6a371fff
004DF4DC 748A62FA 00000000 00000000 00000000 00000000 user32.dll!0x748a62fa

A minidump was saved to C:\Users\Josh\AppData\Roaming\OBS\crashDumps\OBSCrashDump2013-02-05_5.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address      Module

 

[R1CH]

Same thing, regardless of the calling thread, it's still crashing in the elgato videocaptureapi.dll file.

 

[pomng22]

it's still crashing in the elgato videocaptureapi.dll file.

 

[Lain]

I know a few people who have it working fine so I'm not entirely sure what's going on here

 

[cvax]

Crash tendency seems to be higher if the Elgato loses its source midstream and gets it back without actually stopping the streaming in OBS.

 

[Lain]

Just make sure to use it as a global source, if you're switching scenes it might be a bit unstable, so having it global is probably the best bet if it's not already. Otherwise, couldn't say for sure

 

[cvax]

Thanks. I'll keep that in mind and see if I get anymore crashes.

viewtopic.php?f=7&t=1472&start=10#p10126
A gentlemen over here (last post) seems to have a gnarly crash with obs.exe in the stack trace though. Maybe same issue as mine as videocaptureapi.dll seems to be the crashing one though?

P.S. Would you have any idea on what Frostshocker and I posted there in terms of Elgato resolution being 1280x720? Thanks.