Question / Help Elgato Cam Link Troubles

[Josh_Foreman]

I got a nice Panasonic Lumix camera for close up shots for my sculpture tutorials. I'm using the Elgato Cam Link to interface with OBS. The 3 computers (1 windows 7, 2 Windows 10) I've tried it on all recognize the camera. But OBS usually shows nothing. I've done the trick where you change the resolution to custom. That will sometimes work on my Win 7 and one of my Win 10 machines, but usually what I have to do is switch the source several times (to my other webcam or source, then back to the Cam Link.) and that will sometimes work. But the Win 10 machine I put together specifically for streaming will NOT see the Cam Link no matter what I do. (Also note that I double checked that the USBs I've tried are all 3.0) Any thoughts?

 

[kerumbo]

I'm still new to using Cam Link with OBS, but I've had similar issues and here's what has worked so far: Use the same USB port that you installed Cam Link to initially -- don't move it around. (If you want to try a different port, uninstall Cam Link in Device Manager then reinstall to a different port.) Make sure Cam Link isn't being used by some other program, even in the background -- use Task Manager to stop anything else that might be using it. Try re-starting the camera and restarting OBS. Don't expect OBS to necessarily remember and re-find it -- you might have to remove Cam Link from your scene as a source, then create a new "video capture device"source for it in OBS, and if needed re-start OBS again. Re-check the configuration of the capture device source in OBS and make sure it hasn't switched to something other than Cam Link (I kept seeing this with SparkOCam which I have now removed.) . Some combination of these has worked for me each time -- Cam Link works great but the connection is not always stable from one session into a new one. Also, Cam Link is not made to work in any version of Windows except 10 -- Elgato confirmed this to me -- so it's weird that you're having better success with Win 7, but I think you can get it resolved in Win 10. Hopefully someone more experienced with this will chime in, but those are some suggestions from a new user.