Question / Help Eight stream disconnects tonight. Please help

[LegendaryLootSocks]

Greetings,

I have been having an issue with SLOBS disconnecting my Twitch stream this evening. I was disconnected 8 times over the course of approx. 2-hours. I had this issue before and thought I had resolved it by following these instructions as I had a clean 2-hour run after I ran these instructions, but then today I had multiple disconnects. https://howto.streamlabs.com/streamlabs-obs-19/nvidia-graphics-driver-clean-install-tutorial-7000

I have attached my log files found in %appdata%\slobs-client\node-obs\logs

Any help would be greatly appreciated!

 

[LegendaryLootSocks]

Here are some errors I see in the log files myself:

[000:00:19:20.687.200.400][Error] [jim-nvenc: 'streaming_h264'] get_encoded_packet: nv.nvEncLockBitstream(s, &lock) failed: 8 (NV_ENC_ERR_INVALID_PARAM)
[000:00:19:20.687.227.100][Error] Error encoding with encoder 'streaming_h264'
[000:00:19:20.687.245.700][Info] [rtmp stream: 'simple_stream'] Encoder error, disconnecting
[000:00:19:20.687.280.000][Info] Output 'simple_stream': stopping
[000:00:19:20.687.288.800][Info] Output 'simple_stream': Total frames output: 21780
[000:00:19:20.687.294.400][Info] Output 'simple_stream': Total drawn frames: 21924
[000:00:19:20.693.245.400][Info] [ffmpeg muxer: 'simple_file_output'] Output of file 'C:/Users/Admin/Videos/Twitch/2019-10-27 19-51-22.mp4' stopped
[000:00:19:20.693.269.400][Info] Output 'simple_file_output': stopping
[000:00:19:20.693.275.500][Info] Output 'simple_file_output': Total frames output: 21900
[000:00:19:20.693.281.600][Info] Output 'simple_file_output': Total drawn frames: 21918
[000:00:19:20.693.529.000][Warning] warning: 2 frames left in the queue on closing
[000:00:19:27.610.980.600][Debug] encoder 'streaming_h264' (jim_nvenc) created
[000:00:19:28.693.751.900][Debug] output 'simple_stream' destroyed
[000:00:19:28.695.252.600][Debug] output 'simple_stream' (rtmp_output) created
[000:00:19:28.724.079.800][Error] [jim-nvenc: 'streaming_h264'] init_session: nv.nvEncOpenEncodeSessionEx(&params, &enc->session) failed: 10 (NV_ENC_ERR_OUT_OF_MEMORY)
[000:00:19:28.739.800.200][Info] ---------------------------------
[000:00:19:28.739.909.400][Info] [NVENC encoder: 'streaming_h264'] settings:
[000:00:19:28.739.909.400][Info]     rate_control: CBR
[000:00:19:28.739.909.400][Info]     bitrate:      6000
[000:00:19:28.739.909.400][Info]     cqp:          0
[000:00:19:28.739.909.400][Info]     keyint:       120
[000:00:19:28.739.909.400][Info]     preset:       hq
[000:00:19:28.739.909.400][Info]     profile:      high
[000:00:19:28.739.909.400][Info]     width:        1920
[000:00:19:28.739.909.400][Info]     height:       1080
[000:00:19:28.739.909.400][Info]     2-pass:       true
[000:00:19:28.739.909.400][Info]     b-frames:     2
[000:00:19:28.739.909.400][Info]     GPU:          0
[000:00:19:28.739.909.400][Info]
[000:00:19:28.905.349.300][Warning] error:   OpenEncodeSessionEx failed: out of memory (10)

 

[Narcogen]

StreamLabs provides support for SLOBS.

https://support.streamlabs.com/hc/en-us

 

[LegendaryLootSocks]

I created a ticket through the streamlabs website. I'll pop over to their Discord to see if I can get help as well. If anybody here has ideas that would be awesome as well!

 

[rpuig08]

Greetings,

I have been having an issue with SLOBS disconnecting my Twitch stream this evening. I was disconnected 8 times over the course of approx. 2-hours. I had this issue before and thought I had resolved it by following these instructions as I had a clean 2-hour run after I ran these instructions, but then today I had multiple disconnects. https://howto.streamlabs.com/streamlabs-obs-19/nvidia-graphics-driver-clean-install-tutorial-7000

I have attached my log files found in %appdata%\slobs-client\node-obs\logs

Any help would be greatly appreciated!

I am facing a similar issue since this morning

 

[LegendaryLootSocks]

I didn't get any help on the SLOBS Discord channel. They said it's not a place you can get help anymore. Seems it might be a dead / dying channel. I messaged SLOBS directly referencing my ticket and am emailing with them. The game that has been causing the issue is Call of Duty Modern Warfare (2019).

 

[koala]

It's nice that you write this here, but this forum here is really the wrong place to discuss the SLOBS support. This here is the support forum for OBS Studio, a different piece of software.

 

[Sukiyucky]

@LegendaryLootSocks:
Logitech bought out StreamLabs, they are in transition.