Question / Help easy question about alerts

[Nebula_cloud]

I'm using sub alerts, and every time I start obs/subalerts, I have to double click on subalerts and go to window and change the window and back to subalerts "mainalert" for it to work and show up the alerts...

if I don't do this, it won't show up on obs, but once I move it and move it back, it works..

would be nice if I didn't have to do this, I have subalerts at the very top of my sources.

I'm guessing I would have to do this with any other alert window? idk...I don't remembering doing this with twitch alerts.

 

[FerretBomb]

This is due to how SubAlert creates the windows. It used to be a single window and refreshing the capture each time wasn't necessary. Moving over to the MainAlert method and multi-windows kind of broke the heck out of how OBS detects things. No way to work around it with OBS sadly, and the SA dev is in no hurry to change it back either.

Honestly it's made me quite tempted to switch over to TwitchAlerts or similar. Even more with SA alerting on the 'X people re-subscribed while you were away' message when you first go live, no way to temp-mute it, or trigger manual alerts for live-testing or if Twitch missed sending a notification.

 

[Nebula_cloud]

ahh so i'm going to have to do this each time I start up subalerts?

why isn't there a guide telling people to do this? I've had to help a good bit of people use subalerts, because they didn't know how to get it to show up.

I'm glad I figured it out, I loveeeeee subalerts. It's such an awesome program, except for the huge delay after someone follows/subs.

I didn't understand your second paragraph about X people re-sub while your away. I'm not fortunate enough to have a sub button.

 

[FerretBomb]

Yep. Every time. It's pretty annoying after a while.

No guide because generally people figure it out after once or twice when the window capture has to be redone each time they restart OBS. It's also not an OBS issue, but due to a change in how SubAlert is coded.

There's no delay on new subscribers as that's announced via chat and captured by SA immediately, tripping the alert trigger.
New follower alerts have a delay as they aren't announced/pushed by Twitch; SubAlert has to go out and pull your follower list every X minutes, and compare it against an old copy to see if there are any new additions. To avoid hammering on the Twitch servers (and potentially having Twitch cut off access) it does this with a respectable cooldown out of consideration.

Ah. Twitch added a feature to notify you of how many resubs happened that day, while you were offline. SA sees it as a resub notification, so plays the subscriber alert even though it's just a number.