Question / Help Dropping 50% of frames

Cransoon

New Member
Just as a note to start, I've read the sticky on dropped frames, and I've gone through pretty much all of the recommended strategies.

I've been streaming for a couple years now, and I haven't had too many issues. I moved to my new apartment, and now I can't stream anything without dropping over 50% of my frames, on exactly the same settings, even if I'm only capturing my webcam. My upload speed at my old apartment was 10 Mbps, and my upload speed here is 15 Mbps (though speedtests show it somewhere around 10-12 Mbps). I can get the stream to run properly if I drop the bitrate to about 1300, but then the stream is really pixilated, and I want a better end result for the viewers.

I've used the Shaperprobe program to check for throttling. I HAVE had it say "Upstream: Measurement aborted due to high packet loss rate", however, my ISP (RCN Chicago) is claiming that they don't throttle any of their connections (which makes sense, since they were sued over it in 2008). Also, I first started streaming with this same ISP in a different apartment 2 years ago, and had 0 dropped frames the whole time. When it doesn't abort the measurement, it says there is no shaper detected, but that my upload is ~2500kb, when it should be 10000-15000kb. I'm kind of at a loss right now. I have a technician coming over tomorrow to look into it, but I wanted to post here to see if there's something obvious that I'm missing here.

For reference, here's a stream that I did over a year ago, on a (technically) slower connection:
http://www.twitch.tv/cransoon/b/401563727

And here is a stream I did yesterday:
http://www.twitch.tv/cransoon/b/558876516

I know it's not the end of the world with the quality difference, but I still want to try and fix this if at all possible.
 

R1CH

Forum Admin
Developer
Measurement aborted due to high packet loss rate means you have too much packet loss for the test to even function. This means your line is bad, as evidenced by your reduced upload. Only your ISP can help you.
 

Cransoon

New Member
Ah, alright. That's what I had thought it was in the first place, but the wording on the sticky made me think it had to do with throttling, and that it just meant you were getting throttled really hard, or something. Well, there's a technician coming tomorrow. Hopefully we can get it sorted out. Thanks!
 
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