Dropped Frames

[idmaclennan]

I have done a couple of livestreams today and there are dropped frames all the way through causing delay. Our internet connection is very slow which obviously affects the quality of the video but I do not usually get dropped frames. I attach the logs of both livestreams

 

[Lawrence_SoCal]

Test using a wired Ethernet connection (not WiFi) and see if situation changes
Do you have metrics (preferably) real-time on your routers WAN usage (before there were problems and now? without that, impossible to say if ISP throughput dropping, or if your contention caused by something on your LAN

 

[idmaclennan]

Hi @Lawrence_SoCal , thanks for your response. I don't have these metrics I'm afraid. I did try an Ethernet cable but unfortunately wouldn't connect. I tried 3 different ones but coming up with 'unidentified network, no Internet'. Have tried all the usual stuff like updating drivers and restarting router/PC but to no avail. I have started livestream at home now which is a much better connection and OBS is coming up with dropped frames as well. I have uninstalled and reinstalled OBS but there is no change unfortunately.

 

[PaiSand]

20:06:20.275: WriteN, RTMP send error 10054 (4097 bytes)
20:06:20.275: WriteN, RTMP send error 10038 (59 bytes)
20:06:20.275: WriteN, RTMP send error 10038 (42 bytes)

This errors are associated with network issues. It could be on the network driver (need to update), the network adapter (somehow fail), network cable (replace), router/modem (replace/contact ISP), or most probably an issue on the ISP itself, specifically for the RTMP protocol.

Of course, wi-fi isn't reliable enough for streaming.

As you mentioned you have the same issue with a wired connection, then I assume the issue it's on a falling router/modem or ISP itself.
If you can, please provide a log file from a test attempt using a wired connection.