Dropped Frames

I

idmaclennan

New Member
I have done a couple of livestreams today and there are dropped frames all the way through causing delay. Our internet connection is very slow which obviously affects the quality of the video but I do not usually get dropped frames. I attach the logs of both livestreams
 

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Test using a wired Ethernet connection (not WiFi) and see if situation changes
Do you have metrics (preferably) real-time on your routers WAN usage (before there were problems and now? without that, impossible to say if ISP throughput dropping, or if your contention caused by something on your LAN
 
Hi @Lawrence_SoCal , thanks for your response. I don't have these metrics I'm afraid. I did try an Ethernet cable but unfortunately wouldn't connect. I tried 3 different ones but coming up with 'unidentified network, no Internet'. Have tried all the usual stuff like updating drivers and restarting router/PC but to no avail. I have started livestream at home now which is a much better connection and OBS is coming up with dropped frames as well. I have uninstalled and reinstalled OBS but there is no change unfortunately.
 
20:06:20.275: WriteN, RTMP send error 10054 (4097 bytes)
20:06:20.275: WriteN, RTMP send error 10038 (59 bytes)
20:06:20.275: WriteN, RTMP send error 10038 (42 bytes)
Click to expand...

This errors are associated with network issues. It could be on the network driver (need to update), the network adapter (somehow fail), network cable (replace), router/modem (replace/contact ISP), or most probably an issue on the ISP itself, specifically for the RTMP protocol.

Of course, wi-fi isn't reliable enough for streaming.

As you mentioned you have the same issue with a wired connection, then I assume the issue it's on a falling router/modem or ISP itself.
If you can, please provide a log file from a test attempt using a wired connection.
 
Hi, I was doing a livestream tonight using an Ethernet connection and the dropped frames continue. I did a livestream in the morning using the same laptop and same OBS installation in another church building and it w0rked perfectly. I attach the log from tonight's livestream for your information. I intend to get in touch with my ISP tomorrow. Thanks for your help.
 

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Using Ethernet means you won't be dealing with the nature of WiFi, it does NOT mean you won't have contending LAN traffic
You need real-time LAN/WAN link monitoring to see if you have bandwidth contention,
19:07:42.762: Output 'simple_stream': Number of dropped frames due to insufficient bandwidth/connection stalls: 85866 (64.9%)
or it is another issue.
Usually, your ISP will not troubleshoot your LAN

Also, you have audio devices are different sampling rates - never a good idea
 
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