Dropped Frames = Not internet problem

[Pomfus]

Hey All!

I'm an aviation live-streamer and ive been having a whole bunch of issues with OBS and also Prism where after a good hour or so, it automatically starts dropping frames. I know its not internet issue as i can still browse the internet and do everything else fine, its just an OBS and Prism issue.

Ill be streaming fine at 7000kbps and then all of a sudden it will just drop down to 167kbit and continually drop frames. Like i said, i can still browse the internet fine when it happens, i can still do everything as per normal outside of OBS but yeah...

Ive tried different hardware encoder settings. HEVC, AV1 and H264, all seem to have the same issue, ive tried restarting the laptop when it happens and it just starts doing the same problem again.

Im using a MSI Vector GP68 HX 13V laptop with a Rodecaster Pro audio device.

I dont really know how else to explain it, but i have attached some logs from a stream i attempted this morning and it failed me after about an hour. Im not overly good with diagnosing this kind of thing, but any help would be greatly appreciated.

 

[rockbottom]

Norton 360 is where I would start.

You also have HAGS enabled, devices failing, insufficient system resource errors, YouTube errors.

Take Norton & HAGS out of the mix first, see if things improve.

 

[Pomfus]

Norton 360 is where I would start.

You also have HAGS enabled, devices failing, insufficient system resource errors, YouTube errors.

Take Norton & HAGS out of the mix first, see if things improve.

Thanks for that mate.

I have gotten rid of Norton, but how do i disable HAGS?
It's not something im well versed with.

Thanks again!

 

[rockbottom]

Display Settings > Graphics Settings

You'll need to re-boot.

 

[Pomfus]

Display Settings > Graphics Settings

You'll need to re-boot.

Thanks!

 

[qhobbes]

Your logs do contain streaming sessions with dropped frames. This can only be caused by a failure in your internet connection or your networking hardware. It is not caused by OBS. Follow the troubleshooting steps at: Dropped Frames and General Connection Issues.
The quick fix is to stream via RTMP with Dynamic Bitrate enabled.

 

[TheBailzOnYT]

Norton 360 is where I would start.

You also have HAGS enabled, devices failing, insufficient system resource errors, YouTube errors.

Take Norton & HAGS out of the mix first, see if things improve.

I use Norton360 and never changed anything on it from install, usually it's a low chance of t=Norton having a false positive on the YouTube Ingest Servers. It would alert you if it blocked it.

 

[rockbottom]

How about having an incoming stream at the same time? How would Norton respond, do you know? OP is using DroidCam.

07:28:32.361: [DroidCamOBS] Source: "DroidCam OBS" - 232
07:28:32.361: [DroidCamOBS] checking adb
07:28:32.361: [DroidCamOBS] command not found: adb version
07:28:32.361: [DroidCamOBS] checking ../../data/obs-plugins/droidcam-obs/adb/adb.exe
07:28:34.521: [DroidCamOBS] activated=1, deactivateWNS=0, is_showing=0, enable_audio=0
07:28:34.521: [DroidCamOBS] video_format=avc video_resolution=1920x1080
07:28:34.521: [DroidCamOBS] device_info.id=dev_id_wifi device_info.ip=192.168.1.24 device_info.port=4747 device_info.type=1
07:28:34.522: [DroidCamOBS] video_thread start
07:28:34.522: [DroidCamOBS] video_decode_thread start
07:28:34.522: [DroidCamOBS] audio_thread start
07:28:34.574: Switched to scene 'Main Cam'

 

[rockbottom]

Too funny...

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[koala]

You don't need to tell people stop using cleanup tools, performance improvement tools and other useless bloatware. It's as futile as trying to tell people stop smoking. They will just ignore it and silently die earlier (in case of junkware on a PC: the PC dies earlier).

Having said that: uninstall Norton 360. It's bloatware that's completely replaced automatically upon uninstall by the Windows integrated defender, which is just silently doing it's task as the most unobtrusive yet completely functional malware protection for Windows.