Dropped Frames and Uploading Issues. Can someone please take a look at the log file?

ZensQuest

New Member
Hello,
I have been dealing with upload issues since January of this year, and no matter what I do, I am still having the same issues over and over...they are so bad, that my stream gets dropped. I have replaced my router three times. Most importantly, is that I have been in constant contact with my ISP...which is Spectrum. They have done the following:

- Replaced line from tap (electric pole) to my house
- Replaced the line going from the house to the modem in my house
- I have an field engineering supervisor that I can text, and he always tells me everything is clear on their end
- They have had many techs that have come out and tested our connection, and that have monitored the connection at the tap for whole days
- Whenever doing a speedtest, the results are always optimal, 1 Gbps down and 40 Mbps up.

Also, I am currently doing a 2K (1440p) beta test for Twitch, where I am uploading 20 Mbps during my stream. That cannot be the problem though, because it has the same problem when uploading 7 Mbps.

I am willing to answer any questions...I am just so tired that I cannot have a full streaming day without issues. I would like someone that is savvy with the log file to tell me if they see networking issues. Thanks.

Kind regards,
Zen
 

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Just focusing on the dropped frames. Your LAN appears to be working OK, but there's a bandwidth issue between you/Twitch. Disable Multi-track to reduce the required upload & try Rich's test.


10:03:15.685: [rtmp stream: 'rtmp multitrack video'] Connecting to RTMP URL rtmp://iad05.contribute.live-video.net/app...
10:03:15.716: [rtmp stream: 'rtmp multitrack video'] Interface: Realtek PCIe 5GbE Family Controller (ethernet, 2500↓/2500↑ mbps)
10:03:16.750: [rtmp stream: 'rtmp multitrack video'] Connection to rtmp://iad05.contribute.live-video.net/app (99.181.97.61) successful
10:03:16.750: [rtmp stream: 'rtmp multitrack video'] New socket loop enabled by user
10:03:16.750: [rtmp stream: 'rtmp multitrack video'] Socket send buffer is 65536 bytes

14:44:07.465: Output 'rtmp multitrack video': stopping
14:44:07.466: Output 'rtmp multitrack video': Total frames output: 3952442 (4043975 attempted)
14:44:07.466: Output 'rtmp multitrack video': Total drawn frames: 1010946 (1011107 attempted)
14:44:07.466: Output 'rtmp multitrack video': Number of lagged frames due to rendering lag/stalls: 161 (0.0%)
14:44:07.466: Output 'rtmp multitrack video': Number of dropped frames due to insufficient bandwidth/connection stalls: 91533 (2.3%)
14:44:07.466: [rtmp stream: 'rtmp multitrack video'] Freeing 2 remaining packets
14:44:07.466: Video stopped, number of skipped frames due to encoding lag: 278/1011041 (0.0%)
 
Just focusing on the dropped frames. Your LAN appears to be working OK, but there's a bandwidth issue between you/Twitch. Disable Multi-track to reduce the required upload & try Rich's test.


10:03:15.685: [rtmp stream: 'rtmp multitrack video'] Connecting to RTMP URL rtmp://iad05.contribute.live-video.net/app...
10:03:15.716: [rtmp stream: 'rtmp multitrack video'] Interface: Realtek PCIe 5GbE Family Controller (ethernet, 2500↓/2500↑ mbps)
10:03:16.750: [rtmp stream: 'rtmp multitrack video'] Connection to rtmp://iad05.contribute.live-video.net/app (99.181.97.61) successful
10:03:16.750: [rtmp stream: 'rtmp multitrack video'] New socket loop enabled by user
10:03:16.750: [rtmp stream: 'rtmp multitrack video'] Socket send buffer is 65536 bytes

14:44:07.465: Output 'rtmp multitrack video': stopping
14:44:07.466: Output 'rtmp multitrack video': Total frames output: 3952442 (4043975 attempted)
14:44:07.466: Output 'rtmp multitrack video': Total drawn frames: 1010946 (1011107 attempted)
14:44:07.466: Output 'rtmp multitrack video': Number of lagged frames due to rendering lag/stalls: 161 (0.0%)
14:44:07.466: Output 'rtmp multitrack video': Number of dropped frames due to insufficient bandwidth/connection stalls: 91533 (2.3%)
14:44:07.466: [rtmp stream: 'rtmp multitrack video'] Freeing 2 remaining packets
14:44:07.466: Video stopped, number of skipped frames due to encoding lag: 278/1011041 (0.0%)
Hey rockbottom,
Thank you for taking a look at this. I apologize for not replying sooner, due to me just seeing it now. I disabled multitrack...or rather changed it from Auto to a maximum of 4 tracks. Since I am doing a 1440p beta stream to Twitch, I have to have Enhanced Broadcasting checked...otherwise it does not have 1440p as a source in my stream. I am testing a max of 4 video tracks, and if that doesn't work, I will reduce it to 3. I will keep you posted on my results. Thanks again.
 
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