Question / Help Disconnected By Server. HELP!

[ImTheWolffman]

Hi, I have been streaming on Twitch for a few weeks now, but a few days ago I began having a "Disconnected By Server" error problem. it occurs every 5-20 seconds and makes my stream practically impossible to watch. I have tried using both Dallas and San Antonio servers, but they both give the same error(I am located in Louisiana). Any help would be greatly appreciated. Thanks!

 

[ImTheWolffman]

00:15:44: Open Broadcaster Software v0.542b - 32bit (´・ω・｀)
00:15:44: -------------------------------
00:15:44: CPU Name: Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz
00:15:44: CPU Speed: 2400MHz
00:15:44: Physical Memory:  2046MB Total, 1426MB Free
00:15:44: stepping id: 11, model 15, family 6, type 0, extmodel 0, extfamily 0, HTT 1, logical cores 4, total cores 4
00:15:44: monitor 1: pos={0, 0}, size={1440, 900}
00:15:44: Windows Version: 6.2 Build 9200 
00:15:44: Aero is Enabled
00:15:44: -------------------------------
00:15:44: OBS Modules:
00:15:44: Base Address     Module
00:15:44: 00FA0000         OBS.exe
00:15:44: 63C10000         OBSApi.dll
00:15:44: 70EA0000         DShowPlugin.dll
00:15:44: 71E80000         GraphicsCapture.dll
00:15:44: 71A40000         NoiseGate.dll
00:15:44: 71620000         PSVPlugin.dll
00:15:44: ------------------------------------------
00:15:44: Adapter 1
00:15:44:   Video Adapter: NVIDIA GeForce 8800 GTS 512
00:15:44:   Video Adapter Dedicated Video Memory: 523829248
00:15:44:   Video Adapter Shared System Memory: 804511744
00:15:44: =====Stream Start: 2013-08-05, 00:15:44===============================================
00:15:44:   Multithreaded optimizations: On
00:15:44:   Base resolution: 1280x720
00:15:44:   Output resolution: 1280x720
00:15:44: ------------------------------------------
00:15:45: Loading up D3D10...
00:15:45: Playback device Default
00:15:45: ------------------------------------------
00:15:45: Using desktop audio input: Speakers (High Definition Audio Device)
00:15:45: ------------------------------------------
00:15:45: Using auxilary audio input: Microphone (3- Microsoft® LifeCam VX-2000)
00:15:45: ------------------------------------------
00:15:45: Audio Encoding: AAC
00:15:45:     bitrate: 256
00:15:45: Using Window Capture
Warning -- D3D10Texture::CreateFromFile: Could not get information about texture file 'C:\Users\Evan\Pictures\Personal\twitchbanner.jpg'
Warning -- BitmapImageSource::UpdateSettings: could not create texture 'C:\Users\Evan\Pictures\Personal\twitchbanner.jpg'
00:15:45: Using bitmap image
00:15:45: Using Window Capture
00:15:46: ------------------------------------------
00:15:46:     device: Microsoft® LifeCam VX-2000,
00:15:46:     device id \\?\usb#vid_045e&pid_0761&mi_00#6&1773b1e3&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global,
00:15:46:     chosen type: YUY2, usingFourCC: false, res: 640x480 - 640x480, frameIntervals: 333333-333333, fourCC: 'YUY2'
00:15:46:     audio device: Disable,
00:15:46:     audio device id Disabled,
00:15:46: 
00:15:47: Using directshow input
00:15:47: Using Window Capture
00:15:47: ------------------------------------------
00:15:47: Video Encoding: x264
00:15:47:     fps: 60
00:15:47:     width: 1280, height: 720
00:15:47:     preset: fast
00:15:47:     CBR: no
00:15:47:     CFR: no
00:15:47:     max bitrate: 2250
00:15:47:     buffer size: 2500
00:15:47:     quality: 7
00:15:47: ------------------------------------------
00:16:30: Total frames rendered: 1672, number of frames that lagged: 813 (48.62%) (it's okay for some frames to lag)
00:16:30: =====Stream End: 2013-08-05, 00:16:30=================================================
00:17:28: =====Stream Start: 2013-08-05, 00:17:28===============================================
00:17:28:   Multithreaded optimizations: On
00:17:28:   Base resolution: 1280x720
00:17:28:   Output resolution: 1280x720
00:17:28: ------------------------------------------
00:17:28: Loading up D3D10...
00:17:28: Playback device Default
00:17:28: ------------------------------------------
00:17:28: Using desktop audio input: Speakers (High Definition Audio Device)
00:17:28: ------------------------------------------
00:17:28: Using auxilary audio input: Microphone (3- Microsoft® LifeCam VX-2000)
00:17:28: ------------------------------------------
00:17:28: Audio Encoding: AAC
00:17:28:     bitrate: 256
00:17:28: Using Window Capture
Warning -- D3D10Texture::CreateFromFile: Could not get information about texture file 'C:\Users\Evan\Pictures\Personal\twitchbanner.jpg'
Warning -- BitmapImageSource::UpdateSettings: could not create texture 'C:\Users\Evan\Pictures\Personal\twitchbanner.jpg'
00:17:28: Using bitmap image
00:17:28: Using Window Capture
00:17:28: ------------------------------------------
00:17:28:     device: Microsoft® LifeCam VX-2000,
00:17:28:     device id \\?\usb#vid_045e&pid_0761&mi_00#6&1773b1e3&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global,
00:17:28:     chosen type: YUY2, usingFourCC: false, res: 640x480 - 640x480, frameIntervals: 333333-333333, fourCC: 'YUY2'
00:17:28:     audio device: Disable,
00:17:28:     audio device id Disabled,
00:17:28: 
00:17:28: Using directshow input
00:17:28: Using Window Capture
00:17:29: ------------------------------------------
00:17:29: Video Encoding: x264
00:17:29:     fps: 60
00:17:29:     width: 1280, height: 720
00:17:29:     preset: fast
00:17:29:     CBR: no
00:17:29:     CFR: no
00:17:29:     max bitrate: 2250
00:17:29:     buffer size: 2500
00:17:29:     quality: 7
00:17:29: ------------------------------------------
00:17:31: Using RTMP service: Twitch / Justin.tv
00:17:31:   Server selection: rtmp://live-dfw.justin.tv/app
00:17:32: SO_SNDBUF was at 65536
00:17:32: SO_SNDBUF is now 65536
00:31:24: Total frames rendered: 27159, number of frames that lagged: 16961 (62.45%) (it's okay for some frames to lag)
00:31:24: RTMPPublisher::SocketLoop: Aborting due to bStopping
00:31:24: Number of times waited to send: 0, Waited for a total of 0 bytes
00:31:24: Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
00:31:25: =====Stream End: 2013-08-05, 00:31:25=================================================
00:31:26: 
00:31:26: Profiler results:
00:31:26: 
00:31:26: ==============================================================
00:31:26: frame - [100%] [avg time: 28.951 ms (cpu time: avg 10.389 ms, total 299538 ms)] [avg calls per frame: 1] [children: 100%] [unaccounted: 0.0276%]
00:31:26: | frame preprocessing and rendering - [12.2%] [avg time: 3.545 ms (cpu time: avg 1.797 ms, total 51823.5 ms)] [avg calls per frame: 1] [children: 10.5%] [unaccounted: 1.73%]
00:31:26: | | scene->Preprocess - [10.5%] [avg time: 3.045 ms (cpu time: avg 1.432 ms, total 41309.1 ms)] [avg calls per frame: 1]
00:31:26: | video encoding and uploading - [87.7%] [avg time: 25.398 ms (cpu time: avg 8.586 ms, total 247558 ms)] [avg calls per frame: 1] [children: 87.6%] [unaccounted: 0.135%]
00:31:26: | | flush - [0.826%] [avg time: 0.239 ms (cpu time: avg 0.179 ms, total 5163.64 ms)] [avg calls per frame: 1]
00:31:26: | | CopyResource - [30.1%] [avg time: 8.703 ms (cpu time: avg 4.821 ms, total 138997 ms)] [avg calls per frame: 0]
00:31:26: | | conversion to 4:2:0 - [0.798%] [avg time: 0.231 ms (cpu time: avg 0.012 ms, total 358.803 ms)] [avg calls per frame: 0]
00:31:26: | | call to encoder - [55.8%] [avg time: 16.151 ms (cpu time: avg 3.534 ms, total 101915 ms)] [avg calls per frame: 0]
00:31:26: | | sending stuff out - [0.121%] [avg time: 0.035 ms (cpu time: avg 0.017 ms, total 514.804 ms)] [avg calls per frame: 0]
00:31:26: | Convert444Threads - [210%] [avg time: 60.841 ms (cpu time: avg 2.485 ms, total 71666.9 ms)] [avg calls per frame: 1]
00:31:26: ==============================================================
00:31:26:

 

[Kharay]

If this problem started occurring without you having any part in causing it, it most likely is Twitch that is having an issue. Which is quite normal these days.

However, there still are some things you could try:

• Confirm your Twitch.TV account's timezone and make sure it actually is your timezone.
• If at all possible, stream to a server within that timezone.
• Reset your Twitch.TV Stream Key (Dashboard -> Streaming Apps -> Show Key -> Reset Key) and obviously enter this new key into OBS. Wait half an hour before attempting again after a stream key reset.

 

[Krazy]

Do you have a log of when you got disconnected? The only disconnection in the log you provided is from you stopping your stream.

As a side note, there is pretty much no way your system will be able to do 720p60fps encoding on the Fast preset. Dial it back to 720p30fps on veryfast, though I suspect even that might be too much. You are lagging a LOT of frames because your hardware can't keep up.

 

[ImTheWolffman]

This ought to be when i got disconnected. Also, do i want dropped frames to be low
? If so, how do i lower that and if there are any other tips to make the stream run smoother let me know please. Thanks.

12:12:02: Open Broadcaster Software v0.542b - 32bit (´・ω・｀)
12:12:02: -------------------------------
12:12:02: CPU Name: Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz
12:12:02: CPU Speed: 2400MHz
12:12:02: Physical Memory:  2046MB Total, 807MB Free
12:12:02: stepping id: 11, model 15, family 6, type 0, extmodel 0, extfamily 0, HTT 1, logical cores 4, total cores 4
12:12:02: monitor 1: pos={0, 0}, size={1440, 900}
12:12:02: Windows Version: 6.2 Build 9200 
12:12:02: Aero is Enabled
12:12:02: -------------------------------
12:12:02: OBS Modules:
12:12:02: Base Address     Module
12:12:02: 00AF0000         OBS.exe
12:12:02: 63C10000         OBSApi.dll
12:12:02: 67A80000         DShowPlugin.dll
12:12:02: 73B80000         GraphicsCapture.dll
12:12:02: 72DD0000         NoiseGate.dll
12:12:02: 72CC0000         PSVPlugin.dll
12:12:02: ------------------------------------------
12:12:02: Adapter 1
12:12:02:   Video Adapter: NVIDIA GeForce 8800 GTS 512
12:12:02:   Video Adapter Dedicated Video Memory: 523829248
12:12:02:   Video Adapter Shared System Memory: 804511744
12:12:02: =====Stream Start: 2013-08-12, 12:12:02===============================================
12:12:02:   Multithreaded optimizations: On
12:12:02:   Base resolution: 1280x720
12:12:02:   Output resolution: 1280x720
12:12:02: ------------------------------------------
12:12:03: Loading up D3D10...
12:12:03: Playback device Default
12:12:03: ------------------------------------------
12:12:03: Using desktop audio input: Speakers (High Definition Audio Device)
12:12:03: ------------------------------------------
12:12:03: Using auxilary audio input: Microphone (3- Microsoft® LifeCam VX-2000)
12:12:03: ------------------------------------------
12:12:03: Audio Encoding: AAC
12:12:03:     bitrate: 256
12:12:03: Using Window Capture
12:12:03: Using Window Capture
12:12:03: ------------------------------------------
12:12:03:     device: Microsoft® LifeCam VX-2000,
12:12:03:     device id \\?\usb#vid_045e&pid_0761&mi_00#6&1773b1e3&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global,
12:12:03:     chosen type: YUY2, usingFourCC: false, res: 640x480 - 640x480, frameIntervals: 333333-333333, fourCC: 'YUY2'
12:12:03:     audio device: Disable,
12:12:03:     audio device id Disabled,
12:12:03: 
12:12:03: Using directshow input
12:12:03: ------------------------------------------
12:12:03: Video Encoding: x264
12:12:03:     fps: 30
12:12:03:     width: 1280, height: 720
12:12:03:     preset: veryfast
12:12:03:     CBR: yes
12:12:03:     CFR: no
12:12:03:     max bitrate: 2000
12:12:03: ------------------------------------------
12:12:05: Using RTMP service: Twitch / Justin.tv
12:12:05:   Server selection: rtmp://live-dfw-backup.justin.tv/app
12:12:06: SO_SNDBUF was at 65536
12:12:06: SO_SNDBUF is now 65536
12:12:55: RTMPPublisher::SocketLoop: Socket error, send() returned -1, GetLastError() 10053
12:12:55: Total frames rendered: 1569, number of frames that lagged: 1 (0.06%) (it's okay for some frames to lag)
12:12:55: okay, this is strange
12:12:55: librtmp error: WriteN, RTMP send error 10053 (79 bytes)
12:12:55: librtmp error: WriteN, RTMP send error 10038 (42 bytes)
12:12:55: Number of times waited to send: 2, Waited for a total of 2206 bytes
12:12:55: Number of b-frames dropped: 28 (1.9%), Number of p-frames dropped: 29 (2%), Total 57 (4%)
12:12:56: =====Stream End: 2013-08-12, 12:12:56=================================================
12:13:48: 
12:13:48: Profiler results:
12:13:48: 
12:13:48: ==============================================================
12:13:48: frame - [100%] [avg time: 12.16 ms (cpu time: avg 9.425 ms, total 14788.9 ms)] [avg calls per frame: 1] [children: 99.9%] [unaccounted: 0.0576%]
12:13:48: | frame preprocessing and rendering - [14%] [avg time: 1.705 ms (cpu time: avg 1.342 ms, total 2106.01 ms)] [avg calls per frame: 1] [children: 7.99%] [unaccounted: 6.03%]
12:13:48: | | scene->Preprocess - [7.99%] [avg time: 0.972 ms (cpu time: avg 0.755 ms, total 1185.61 ms)] [avg calls per frame: 1]
12:13:48: | video encoding and uploading - [85.9%] [avg time: 10.448 ms (cpu time: avg 8.083 ms, total 12682.9 ms)] [avg calls per frame: 1] [children: 85.4%] [unaccounted: 0.551%]
12:13:48: | | flush - [2.06%] [avg time: 0.251 ms (cpu time: avg 0.228 ms, total 358.803 ms)] [avg calls per frame: 1]
12:13:48: | | CopyResource - [51.7%] [avg time: 6.288 ms (cpu time: avg 4.404 ms, total 6910.84 ms)] [avg calls per frame: 0]
12:13:48: | | conversion to 4:2:0 - [0.452%] [avg time: 0.055 ms (cpu time: avg 0.009 ms, total 15.6 ms)] [avg calls per frame: 0]
12:13:48: | | call to encoder - [30.8%] [avg time: 3.743 ms (cpu time: avg 3.4 ms, total 5335.24 ms)] [avg calls per frame: 0]
12:13:48: | | sending stuff out - [0.362%] [avg time: 0.044 ms (cpu time: avg 0.029 ms, total 46.8 ms)] [avg calls per frame: 0]
12:13:48: | Convert444Threads - [542%] [avg time: 65.929 ms (cpu time: avg 3.042 ms, total 4773.63 ms)] [avg calls per frame: 1]
12:13:48: ==============================================================
12:13:48: