Question / Help DeckLink Mini Recorder 4K not showing video signal

[ivanl]

Hello,

I'm having an issue when trying to open a stream, where the Blackmagic input does not show any signal.
I have tried disabling the device and restarting, also desinstalling it and restarting with no avail.

Please help!

 

[Narcogen]

Does the device show up properly in BlackMagic's own software?

 

[ivanl]

Hmmm it appears to not be working:

 

[Narcogen]

I'd suggest requesting support from BlackMagic, then. If they can advise you what to do in order to make your device work with their software (perhaps de/reinstallation of software and drivers, changing to a different USB port/controller, etc) then when their software can address the device, OBS should also be able to use it.

 

[ivanl]

Thanks, I'll try to get in touch with them.
their device has been a nightmare to use

 

[Tomasz Góral]

Your signal is on SDI or HDMI?

 

[ivanl]

Your signal is on SDI or HDMI?

SDI

 

[Tomasz Góral]

Can you check on another device?
Some time signal freeze, i change SDI to HDMI and back to SDI.
How long is your cable (on cable 100m i lost signal 1080i time to time).
What are your signal parameters?