CrBrowserMain (Crashed) | Libcef.dll | obs-browser error

[Onelorien]

OBS browser sources fail to load widgets from Donationalerts and Streamlabs (Network Error, Uncaught TypeError)
Hello, I have a serious problem with OBS browser sources, and I need your help.


Problem description:
I live in Ukraine (Kherson), and my OBS Studio (31.0.1) fails to load browser sources related to Donationalerts and Streamlabs Chatbox.

The problem started after reinstalling Windows. I first noticed it when OBS suddenly crashed during a live stream, sometimes with an error message and sometimes without one. I can stream for 40 minutes before it crashes, or sometimes it happens after just 20 minutes. The timing is always different.

I will attach logs and crash reports. I don’t know what else to do at this point.

Errors in logs:
[obs-browser: 'Donat'] Error: Uncaught TypeError: Cannot read properties of undefined (reading 'user_id')
[obs-browser: 'Chat Streamlabs'] Error: Uncaught (in promise) Error: No available storage method found.
[obs-browser: 'Top 1 Channel'] Error: Uncaught (in promise) AxiosError: Network Error

What I tried so far:

• Fully reinstalled OBS (clean install, deleted obs-browser cache).
• Allowed obs-browser in Windows Firewall (it was blocked before).
• Launched OBS with --disable-gpu-sandbox.
• Opened Donationalerts widget links in Chrome – they load very slowly (~30 seconds).
• Opened the same links via VPN – they load instantly.
• Added ?no-cache=1 to widget URL, but Donationalerts rejected it (No tokens).

Key observations:

• A test donation works fine (notification appears in OBS), but logs still show user_id errors.
• Other widgets from Streamlabs (Chatbox) also fail with No available storage method found.

Questions:

1. Is there any way to force OBS to use a VPN/proxy for browser sources?
2. Is OBS possibly blocking connections due to regional restrictions?
3. Could the built-in CEF browser in OBS be causing these problems?
4. Are there any alternative solutions to make Donationalerts work correctly?

I would appreciate any help. Thank you!

 

[PaiSand]

This errors you'll see from the browser sources are generated on streamelements and streamlabs side. You should contact them for issues on their service.

Errors in logs:
[obs-browser: 'Donat'] Error: Uncaught TypeError: Cannot read properties of undefined (reading 'user_id')
[obs-browser: 'Chat Streamlabs'] Error: Uncaught (in promise) Error: No available storage method found.
[obs-browser: 'Top 1 Channel'] Error: Uncaught (in promise) AxiosError: Network Error

Form OBS side, please review and follow directions and recommendations on the analizer:

Analyzer | OBS

OBS (Open Broadcaster Software) is free and open source software for video recording and live streaming. Stream to Twitch, YouTube and many other providers or record your own videos with high quality H264 / AAC encoding.

obsproject.com

Enable Windows Game Mode, it do help.
Display sources must be on it's own separated scene, nece mixed with game nad/or window capture to avoid conflicts.
You don't need multiple game capture in the same scene. To capture different games you need only one. In cases where you need an special method for capture, create a separated scene for this particular game.
Browser hardware acceleration do help, too. Please enable it.

The log file provided has no active session (stream) on it so nothing else can be said about it.

 

[Onelorien]

Here's to the launch of the broadcast on YouTube
I'll try turning on game mode. But as far as I remember, the game was messed up. That's why I never turned it on and everything was fine. About the scenes. I'll remove the extra ones from the games. I'll remove streamlabs. I’ll leave only the latest alerts. I'll broadcast it today and report back.