Question / Help Crashing frequently when exiting

[Jarod997]

It doesn't happen all the time, but frequently, and I can't figure out why.

Log file attached.

BTW, the log file says 3.2 GHz, but I'm OC'ing at 4.0 (dynamic).

Here's also the headers of the last 4 crash files. I've removed the CPU line (because it's all the same), but I believe it's only the attached full log in which I've been OC'ing, all the others I was running stock 3.2 GHz.

Spoiler

Unhandled exception: e06d7363
Date/Time: 2018-02-27, 23:59:41
Fault address: 7FFC92814008 (c:\windows\system32\kernelbase.dll)
libobs version: 21.0.1
Windows version: 10.0 build 16299 (revision: 248; 64-bit)

Unhandled exception: e06d7363
Date/Time: 2018-02-27, 16:19:23
Fault address: 7FFC92814008 (c:\windows\system32\kernelbase.dll)
libobs version: 21.0.1
Windows version: 10.0 build 16299 (revision: 248; 64-bit)

Unhandled exception: e06d7363
Date/Time: 2018-02-16, 00:52:23
Fault address: 7FFBD5EA4008 (c:\windows\system32\kernelbase.dll)
libobs version: 21.0.1
Windows version: 10.0 build 16299 (revision: 248; 64-bit)

Unhandled exception: e06d7363
Date/Time: 2018-02-10, 21:37:43
Fault address: 7FFE04903FB8 (c:\windows\system32\kernelbase.dll)
libobs version: 21.0.1
Windows version: 10.0 build 16299 (revision: 192; 64-bit)

 

[Harold]

The personify application is causing your crash

 

[Jarod997]

I'm curious, what is the basis of your conclusion?

 

[Harold]

000000DB9672DE30 00007FFB749016C6 000001EF385B8C78 0000000000000000 0000000000000000 000001EF385B8BC0 personifyapi.dll!0x7ffb749016c6
000000DB9672DE70 00007FFB748EA78C 000001EF385B8BC0 000001EF32B296B0 000001EF2E2F9AB0 00007FFB753C1628 personifyapi.dll!0x7ffb748ea78c
000000DB9672DEF0 00007FFB74903112 000000DB9672E170 000001EF385E9628 000001EF385E9628 00007FFB7539E710 personifyapi.dll!0x7ffb74903112
000000DB9672E020 00007FFB753B2133 00007FFB7561FB28 00007FFB7561FB28 0000000000000000 000001EF385E9768 personifycameoue.ax!0x7ffb753b2133
000000DB9672E070 00007FFB753B593D 000001EF37C971C0 000001EF37C971C0 000001EF381CD0C0 000001EF381CD550 personifycameoue.ax!0x7ffb753b593d

This big chunk of personify in the crashing thread.

 

[Jarod997]

Yes, I noticed that too. I've reached out to them to see if they know anything (makers of ChromaCam which supposedly "ships" with the Logitech C922 webcam). While that's not the cause in all my crash files I see it is quite prominent.

Anyone else know anything about this or have any suggested fixes or workarounds?

 

[Jarod997]

So I dug this up on the crash code I get, (exception e06d7363): "The Windows 10 error ‘EXTERNAL EXCEPTION E06D7363’ occurs when a program tries to copy or move a locked file. It may be locked by Windows, your antivirus software or malware scanner, the error isn’t picky."

The question now is: is OBS trying to copy/move a file locked by ChromaCam, or is ChromaCam trying to copy/move a file locked by OBS.

PS, I'm in contact with the Personify/ChromaCam people as well to see if we can sort this out.

 

[R1CH]

Ignore the exception code, it's just a generic C++ exception, not related to any files. It's a bug with Personify, either uninstall it or check for an updated version that doesn't crash.