Question / Help Crashes when I switch scenes

[MOJO]

I am not sure why, but after building some new scenes, OBS simply does not start. Prior to this occurring, I would have to reactivate my cam to get it to show up.

Crash logs attached.

 

[Harold]

Your personify application is causing the crash. Either update it or remove it.

 

[scrimb0]

wow i'm sorry for the duplicate post, but i don't even know if i have a personify account

 

[Harold]

Having a personify account doesn't matter. The program is installed on your computer and it is causing the crash.

 

[scrimb0]

I don't remember installing anything called personify on my comp, and i can't find it even mentioned in a single one of my files. what is it, and how do i remove it?

 

[Harold]

It's one of the programs included with recent logitech webcams.

 

[scrimb0]

I am looking everywhere on my desktop. It's not in my list of programs, it's not in any of my files, it's not in my list of downloads... this isn't even a new webcam. it's a logitech c615, it won't even let me use the feature.
it is nowhere. just tell me what to do

 

[R1CH]

If you really don't see it under apps and features, then delete the personifycameoue.ax file manually.

 

[scrimb0]

where is it

 

[R1CH]

You can search for it in explorer.

 

[scrimb0]

only thing that comes up is when i was searching for it with cortana.
my webcam is a plug and play, so its drivers should uninstall whenever it gets removed, right? i tried unplugging the webcam and uninstalling the drivers and changing scene collections and it still crashes

 

[Suslik V]

To find the file you can use F3 key in Windows. New window should appear where you need to enter the name of the file and press Enter.

 

[scrimb0]

in windows what? file explorer? i've already searched my whole pc for it and came up with nothing.
If I'm so illiterate with computers that I don't even know how to search for files on my own computer, and multiple people including admins can't help me, I think I'm better off just waiting patiently for the devs to come up with a fix. I can just wait on multiview. Thank you all for trying :p

 

[Suslik V]

It couldn't be fixed in this place (the mentioned file is not part of the OBS Studio).

 

[scrimb0]

so i just found out about this button:
turns out I don't need to have a certain amount of scenes in my scene collection to make it work...
i guess i didn't have a problem in the first place....

 

[Suslik V]

You should upload your crash logs if they are different from the files mentioned by the topic starter.