Crashes And Won't Re install

Lewie

New Member
Hi all.
I can't get a log file as I uninstalled all when it crashed, now it won't reinstall.
I have successfully used OBS only once.
It crashed and I had to re install
It opened again but then crashed, now it won't reinstall with the message that Microsoft Edge WebView2 is using OBS files
I've closed all mention of Microsoft (we don't want you to uninstall it) Edge in task manager
Still no joy.
What gives?
Cheers
 

prgmitchell

Forum Moderator
Hi all.
I can't get a log file as I uninstalled all when it crashed, now it won't reinstall.
I have successfully used OBS only once.
It crashed and I had to re install
It opened again but then crashed, now it won't reinstall with the message that Microsoft Edge WebView2 is using OBS files
I've closed all mention of Microsoft (we don't want you to uninstall it) Edge in task manager
Still no joy.
What gives?
Cheers

Restart your computer and try again but this is no issue with OBS, that message means that application is still open.
 

Lewie

New Member
Thanks, that worked to reinstall.
Surely it has something to do with OBS?
What is WebView2 doing hijacking OBS files? I've never seen that happen with any other app.
I didn't (knowingly) use WebView2 (or install it for that matter)
I'll see how long it lasts and keep crash logs next time
Cheers
 

prgmitchell

Forum Moderator
Thanks, that worked to reinstall.
Surely it has something to do with OBS?
What is WebView2 doing hijacking OBS files? I've never seen that happen with any other app.
I didn't (knowingly) use WebView2 (or install it for that matter)
I'll see how long it lasts and keep crash logs next time
Cheers

Some shared dependency I would imagine, this is pretty common with installers and not exclusive to OBS.
 

Lewie

New Member
Right, so here we go again, and yes Tomasz, it looks like it's to do with the Browser element.
It only crashed when I tried to capture a browser, not on any of the other elements.
I close it down and I get the same crash message every time I try and relaunch.
Again I uninstalled and got the same message that obs files are being used by WebView2 and this time, because I'm on here writing this, my browser.
So, after I've posted this, I'll reboot, reinstall and try and avoid recording a browser until I have a suggestion on how to sort it out.
Maybe get rid of WebView2?
I have attached the crash file.
Cheers
Edit. I'm using Opera as a browser, is that where the clash is? Edge wants me to use it? Wouldn't surprise me.
If I make Edge my default browser or only try to capture Edge would the crash not happen? I may experiment.
 

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