Bug Report Crash with v0.552b / 64bit / dropping frames

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Tremane

New Member
Hejsan guys, loaded the v0.552b today and tried to stream for a while.

this is the crash report i got after ~5 minutes of streaming, and i lost like 90% frames in those 5 minutes, welp^^

i was streaming some 1.6 CounterStrike // i´m from germany with 50 Down and 10 mpbs Up.

i used the settings the Estimator said would be the best for my system / i got no laggs or something else -> i never felt something was off in-game too, i don´t know why i got so much frame drops :(

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\syswow64\kernelbase.dll' module.

**** UNHANDLED EXCEPTION: 80000003
Fault address: 75623219 (c:\windows\syswow64\kernelbase.dll)
OBS version: Open Broadcaster Software v0.552b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
002CEC64 75623219 0000062C 0000EA60 00000000 0000033B kernelbase.dll!0x75623219
002CEC78 013CBD9E 00000000 001A1300 00190400 004F0000 obs.exe!RTMPPublisher::~RTMPPublisher+0x7e
002CF100 013AF6D5 004AF540 002CF180 013C6DF6 00000001 obs.exe!DelayedPublisher::~DelayedPublisher+0x245
002CF140 013AF77D 00000001 76092DA4 760AF1BA 00170444 obs.exe!DelayedPublisher::`scalar deleting destructor'+0xd
002CF14C 013C6DF6 00190400 013E1D81 00000000 013E1280 obs.exe!OBS::Stop+0x136
002CF188 013C572A 00000000 013E1280 00000000 00060164 obs.exe!OBS::ToggleCapturing+0x1a
002CF190 013E1D81 76086D51 002CF294 760862FA 00170444 obs.exe!OBS::OBSProc+0xb01
002CF264 76086D91 013E1280 00170444 00000111 00001389 user32.dll!0x76086d91
002CF29C 76086D3A 00000000 013E1280 00170444 00000111 user32.dll!0x76086d3a
002CF314 7608965E 01518600 00000000 013E1280 00001389 user32.dll!0x7608965e
002CF358 760896C5 00170444 00000111 00001389 00060164 user32.dll!0x760896c5
002CF37C 711A4601 00550658 00000000 00060164 00550658 comctl32.dll!0x711a4601
002CF39C 711A4663 54010001 00000001 00000000 7112B495 comctl32.dll!0x711a4663
002CF3B8 711A44ED 00060164 00000202 00000000 000B004B comctl32.dll!0x711a44ed
002CF418 760862FA 7112B495 00060164 00000202 00000000 user32.dll!0x760862fa
002CF444 76086D3A 00000000 7112B495 00060164 00000202 user32.dll!0x76086d3a
002CF4BC 760877C4 7112B495 00000000 002CF550 760AC81F user32.dll!0x760877c4
002CF51C 7608788A 002CF5CC 76091246 760878E2 5142050D user32.dll!0x7608788a
002CF52C 760AC81F 00170444 00000000 00000000 00000000 user32.dll!0x760ac81f
002CF558 013BCCC5 013A0000 00000000 004F3439 0000000A obs.exe!WinMain+0x7d5
002CF9D0 01421E09 FFFDE000 002CFAA4 77399EF2 FFFDE000 obs.exe!strstr+0x1c9
002CFA60 762133AA FFFDE000 778844CD 00000000 00000000 kernel32.dll!0x762133aa
002CFA6C 77399EF2 01421E5C FFFDE000 00000000 00000000 ntdll.dll!0x77399ef2
002CFAAC 77399EC5 01421E5C FFFDE000 00000000 00000000 ntdll.dll!0x77399ec5

A minidump was saved to C:\Users\Daniel\AppData\Roaming\OBS\crashDumps\OBSCrashDump2013-08-19_1.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module



i packed the crashlog into the spoiler, has someone any idea why i got 90% frame drops?

thank you for your help anyways!

so far :)
 

Attachments

  • OBSCrashDump2013-08-19_1.rar
    82.4 KB · Views: 130
D

drhino

New Member
yup same issue here. looks like Im not the only one with a kernal.dll error. Finally. see Im not crazy and its not "the computer". I'm afraid Krazy was wrong. Not user error here. It's software error on this one. This is my same issue that I posted.
 
T

Tremane

New Member
do you also have frame drops like me? i tested again and this time i got no crash but 60% frames lost^^ welp..
 
K

Kharay

Member
I've seen exceptions in kernelbase.dll a striking number of times these past few days and not even with the same exception.

Random question -- Which anti-virus are the 2 of you using?
 
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drhino

New Member
no antivirus was operating in the foreground, background, or on startup at all when I have been having these problems. I was a first time user on Wednesday with setting it up and using it per instructions between both twitch and obs site recommendations and nothing had been changed when the updates came in. updates came and instantly had problems and now it doesnt matter what version is used, crashes and dropped frames on 64 bit is to be expected now. pretty useless to keep messing with it unless a fix is found I have tried to roll back to 551 and prior. The only version now that seems to have even seconds of stability is V0542b but still lags way too much. Tell me why the 542b version doesnt crash (although frames still drop and major lag and fuzziness) and the new version does crash. The problem was instant when the 552b version auto updated to my system. If anyone wants to see what i am talking about feel free to pm me and will link you to videos as proof to see the difference with no change in settings.

Have tried total clean installs by removing anything associated with OBS in between testing versions, not to exclude removing the OBS registry keys under Software in Regedit and C: Folder AppData associated with the program. Have experience in doing this so it's not a "user" issue. Seems to have an issue when opening 522b that confuses 32 bit with 64 bit. My system is a 64BIT operating system but this error shows 32Bit errors in Windows and then crashes OBS.

90%+ DROPPED Frames here
 
K

Kharay

Member
So, you have no AV installed on your system then?

And, I personally can understand your frustration but it would help if you didn't express it quite so... frustrated. ;) You see, the thing here is -- even though it may indeed be this specific update/version of OBS, there are other considerations to account for. For example, have a look at the changelog. It will list an entry for a false positive of Norton. Now, that example is irrelevant to this problem but it does illustrate what I mean to say -- this particular version of OBS could be triggering an issue on your system that pre-existed or a pre-existing condition on your system could be triggering something in this version of OBS.

Fact of the matter is, numerous people are using this new version of OBS without a single problem. The point of which is this -- it can and will run. Personally, I have been using OBS for quite some time now and do all kinds of nasty things to it and to my Windows and I have yet to see OBS crash this hard or cause this kind of an exception. On a system running a hyper-paranoid AV, Beta GPU drivers, highly distorted Windows configuration (I did so much stuff to tweak it to my liking).

Oh... and for the record... OBS doesn't actively use the registry for any configuration or anything of the sort.

TL;DR -- Something about your PC, about your installation, about your combination of hardware is preventing OBS from working properly. We just need to find out what that variable is.
 
R

R1CH

Forum Admin
Developer
Kharay said:
I've seen exceptions in kernelbase.dll a striking number of times these past few days and not even with the same exception.

Random question -- Which anti-virus are the 2 of you using?
Click to expand...
This is actually intentional - previous versions of OBS would terminate non-responding threads, which is extremely dangerous and causes the internal state of the program to potentially become corrupted. Since 0.55, non-responding threads now create a crash report so we can track down and fix whatever is making them freeze rather than letting potential corruption exist (and make for much harder to debug errors in the future).
 
R

R1CH

Forum Admin
Developer
This particular crash only occurs when your network is congested (so OBS has to drop frames). OBS is waiting for your network to respond so it can continue finishing the stream, but something is very wrong with your connection and it is not responding within the 60 second timeout for finishing a stream.
 
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drhino

New Member
Checked with ips and am at a consistent 108 mbps and in obs have tried different "servers" an still no luck. No firewall interference. Any ideas as to this solution or do i wait for a new version in hopes it fixes this problem?
 
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Wuh85

New Member
Sometimes after 10 minutes or 4 hours OBS will crash but usually its within an hour if its going to crash.

This is the crash Report:
OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\program files (x86)\obs\libx264-136.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 62CB1959 (c:\program files (x86)\obs\libx264-136.dll)
OBS version: Open Broadcaster Software v0.552b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
09029D58 62CB1959 07EF6EE0 00000010 09029FC0 00000010 libx264-136.dll!0x62cb1959
09029D60 62C3BE99 00000000 00000000 00000000 00000000 libx264-136.dll!0x62c3be99

A minidump was saved to C:\Users\Wuh\AppData\Roaming\OBS\crashDumps\OBSCrashDump2013-08-21_1.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module
 
Krazy

Krazy

Town drunk
Wuh85, you have a different crash. Generally when it's crashing in the x264 dll, it means your system is unstable. If you are running any overclocks, disable them and try again to see if it crashes.

Though I suggest you open your own thread for additional support.
 
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