Bug Report Crash when I press preview / record FIXED!

[Nakkuchan]

Hello,

I find this problem today while a week ago it worked perfectly. What happens is that I configure a scene (a basic one, just record my monitor) and when I hit the preview button nothing shows at the OBS screen It recognises the sound as the bars move when sound is played, but no image. And when I press to stop the previsualizing, it chrashes.

I tried to uninstall and install again, but i have the same problem. And I don't understand it, because it was working a week ago.

It happens as well when I try to record a video of a game.

Thanks.

 

[Nakkuchan]

And this is the last crash Log, just in case it is useful:

21:40:59: Open Broadcaster Software v0.651b - 64bit (　^ω^)
21:40:59: -------------------------------
21:40:59: CPU Name: Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz
21:40:59: CPU Speed: 2494MHz
21:40:59: Physical Memory: 16303MB Total, 10286MB Free
21:40:59: stepping id: 3, model 60, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
21:40:59: monitor 1: pos={0, 0}, size={1920, 1080}
21:40:59: Windows Version: 6.2 Build 9200
21:40:59: Aero is Enabled
21:40:59: -------------------------------
21:40:59: OBS Modules:
21:40:59: Base Address Module
21:40:59: 0000000005790000 OBS.exe
21:40:59: 000000002E290000 OBSApi.dll
21:40:59: 000000003A120000 DShowPlugin.dll
21:40:59: 0000000041CD0000 GraphicsCapture.dll
21:40:59: 00000000384C0000 NoiseGate.dll
21:40:59: 0000000038490000 PSVPlugin.dll
21:40:59: 0000000037390000 scenesw.dll
21:40:59: ------------------------------------------
21:40:59: Adapter 1
21:40:59: Video Adapter: NVIDIA GeForce GTX 970M
21:40:59: Video Adapter Dedicated Video Memory: 3101655040
21:40:59: Video Adapter Shared System Memory: 4252852224
21:40:59: Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
21:40:59: ------------------------------------------
21:40:59: Adapter 2
21:40:59: Video Adapter: NVIDIA GeForce GTX 970M
21:40:59: Video Adapter Dedicated Video Memory: 3101655040
21:40:59: Video Adapter Shared System Memory: 4252852224
21:40:59: =====Stream Start: 2015-06-21, 21:40:59===============================================
21:40:59: Multithreaded optimizations: On
21:40:59: Base resolution: 1920x1080
21:40:59: Output resolution: 1920x1080
21:40:59: ------------------------------------------
21:40:59: Loading up D3D10 on NVIDIA GeForce GTX 970M (Adapter 1)...
21:40:59: ------------------------------------------
21:40:59: Audio Format: 48000 Hz
21:40:59: ------------------------------------------
21:40:59: Audio Channels: 2 Ch
21:40:59: Playback device {0.0.0.00000000}.{6f81b576-d0ef-486c-af29-170962323992}
21:40:59: ------------------------------------------
21:40:59: Using desktop audio input: Altavoces (Realtek High Definition Audio)
21:40:59: Global Audio time adjust: 0
21:40:59: ------------------------------------------
21:40:59: Using auxilary audio input: Micrófono (Realtek High Definition Audio)
21:40:59: Mic time offset: 0
21:40:59: ------------------------------------------
21:40:59: Audio Encoding: AAC
21:40:59: bitrate: 128
21:40:59: Using Window Capture
21:40:59: Scene buffering time set to 700
21:40:59: ------------------------------------------
21:40:59: Video Encoding: x264
21:40:59: fps: 30
21:40:59: width: 1920, height: 1080
21:40:59: preset: veryfast
21:40:59: profile: high
21:40:59: keyint: 250
21:40:59: CBR: yes
21:40:59: CFR: yes
21:40:59: max bitrate: 1000
21:40:59: buffer size: 1000
21:40:59: ------------------------------------------
21:41:43: Total frames encoded: 0, total frames duplicated: 0 (0.00%)
21:42:13: WARNING: Forcibly terminating a thread after 30002 ms timeout!

 

[Nakkuchan]

I'm still not able to fix it.

Here another crash log. It says the crash appears to have occured in the 'c:\windows\system32\kernelbase.dll' module, but I have no idea why is it happening now and not a week ago, and what can I do to fix it, since it doesn't look like a conflict with other software or webcam, as I have been reserching in other threads.

 

[Nakkuchan]

Well... I was able to fix it myself. What I did was to create a new windows user. Doing so, all the problems with KernelBase.dll were gone and OBS started wornign perfectly again.

I'm a bit disapointed with the technical service in this forum. I know it is free software and all, but some atention to users problems would be appreciated.

 

[Harold]

I'm disappointed that you expect instant turnaround on a weekend.

 

[Nakkuchan]

I don't expect the technical service to magically and instantly fix my problem on sunday, but I expect finding some interest on it on wednesday. Moreover when the forum is not crowded. I don´t know, I thing I'm not asking for the moon...

 

[dodgepong]

All technical support is provided by volunteers and community members, and no one (including me) is paid. The content goes through this forum at such high volumes that not everyone can be helped sometimes.

 

[Nakkuchan]

Ok, my apologies. I was a bit frustrated then...