Question / Help Could Not Initialize DirectX 10 (AMD Radeon HD 6800) [RESOLVED]

[mariokartman]

23:11:40: Open Broadcaster Software v0.613b - 32bit (´・ω・｀)
23:11:40: -------------------------------
23:11:40: CPU Name: AMD Phenom(tm) II X4 965 Processor
23:11:40: CPU Speed: 3411MHz
23:11:40: Physical Memory: 1023MB Total, 1023MB Free
23:11:40: stepping id: 3, model 4, family 16, type 0, extmodel 8, extfamily 0, HTT 1, logical cores 4, total cores 4
23:11:40: monitor 1: pos={0, 0}, size={640, 480}
23:11:40: monitor 2: pos={-1920, 0}, size={1920, 1080}
23:11:40: Windows Version: 5.1 Build 2600 S
23:11:40: Aero is Enabled
23:11:40: -------------------------------
23:11:40: OBS Modules:
23:11:40: Base Address Module
23:11:40: 00A80000 OBS.exe
23:11:40: 5ADA0000 OBSApi.dll
23:11:40: 66CA0000 DShowPlugin.dll
23:11:40: 66AD0000 GraphicsCapture.dll
23:11:40: 66CE0000 NoiseGate.dll
23:11:40: 66950000 PSVPlugin.dll
23:11:40: ------------------------------------------
23:11:40: Adapter 1
23:11:40: Video Adapter: AMD Radeon HD 6800 Series
23:11:40: Video Adapter Dedicated Video Memory: 1059811328
23:11:40: Video Adapter Shared System Memory: 3235090432
23:11:40: Video Adapter Output 1: pos={0, 0}, size={640, 480}, attached=true
23:11:40: Video Adapter Output 2: pos={-1920, 0}, size={1920, 1080}, attached=true
23:11:40: =====Stream Start: 2014-04-17, 23:11:40===============================================
23:11:40: Multithreaded optimizations: On
23:11:40: Base resolution: 1920x1080
23:11:40: Output resolution: 1920x1080
23:11:40: ------------------------------------------
23:11:40: Loading up D3D10 on AMD Radeon HD 6800 Series (Adapter 1)...
23:11:40: D3D10CreateDeviceAndSwapChain1: Failed on AMD Radeon HD 6800 Series: 0x80004002. Trying compatibility mode
23:11:40: D3D10CreateDeviceAndSwapChain1: Failed on AMD Radeon HD 6800 Series: 0x80004002

Error: Could not initialize DirectX 10 on AMD Radeon HD 6800 Series. This error can happen for one of the following reasons:

1.) Your GPU is not supported (DirectX 10 is required - note that many integrated laptop GPUs do not support DX10)
2.) You're running Windows Vista without the "Platform Update"
3.) Your video card drivers are out of date

If you are using a laptop with NVIDIA Optimus or AMD Switchable Graphics, make sure OBS is set to run on the high performance GPU in your driver settings.

(Running Windows 7)

I have been using Open Broadcaster to stream to Twitch for a while now and haven't had any problems. When I tried to stream today, I got this error message. Like I said, it has been working fine for me until today.

The only thing that has happened between yesterday and today was that Windows Update installed "Cumulative Security Update for IE 11 for Windows 7 for x64-based Systems (KB2929437)".

I have searched this message board to see if there was a solution and found none. Any ideas?

 

[Lain]

That's very unusual. Reinstall drivers, reinstall directx, restart computer? I'm not entirely sure why such a thing would occur to that sort of video adapter. It's definitely very unusual at the very least.

 

[mariokartman]

Rolling back my video card drivers did the trick.

Windows 7:

Start Menu -> Control Panel -> System -> Device Manager
Find your video card under the Display Adapters heading
Right click on it and choose Properties
Go to the drivers tab and click "Roll Back Driver"

This worked for me.