Bug Report Constant disconnecting

M

mooshiie

New Member
OBS was working fine until about 2 or 3 hours ago. It would consistently disconnect. I realized there was an update so I closed the program to let it update, but the problem is still persisting. Here is my log:

Code: 
Open Broadcaster Software v0.51b - 32bit (´・ω・｀)
-------------------------------
CPU Name: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
CPU Speed: 3292MHz
Physical Memory:  4095MB Total, 4095MB Free
stepping id: 7, model 10, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 4
monitor 1: pos={0, 0}, size={1920, 1080}
Windows Version: 6.1 Build 7600 
Aero is Disabled
------------------------------------------
Adapter 1
  Video Adapter: NVIDIA GeForce GTX 560 
  Video Adapter Dedicated Video Memory: 1025966080
  Video Adapter Shared System Memory: 3221106688
Using fixed low latency mode, factor 20
=====Stream Start: 2013-04-26, 16:34:55===============================================
  Multithreaded optimizations: On
  Base resolution: 1920x1080
  Output resolution: 852x480
------------------------------------------
Loading up D3D10...
Playback device Default
------------------------------------------
Using desktop audio input: Headphones (High Definition Audio Device)
------------------------------------------
Using auxilary audio input: Microphone (2- USB Audio Device)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
Using text output
------------------------------------------
    device: Logitech HD Pro Webcam C910,
    device id \\?\usb#vid_046d&pid_0821&mi_02#7&2f73a7e5&0&0002#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bbefb6c7-2fc4-4139-bb8b-a58bba724083},
    chosen type: I420, usingFourCC: false, res: 352x288 - 352x288, frameIntervals: 333333-2000000, fourCC: 'I420'
    audio device: Disable,
    audio device id Disabled,

Using directshow input
Using graphics capture
Using graphics capture
------------------------------------------
Video Encoding: x264
    fps: 24
    width: 852, height: 480
    preset: medium
    CBR: no
    CFR: no
    max bitrate: 500
    buffer size: 500
    quality: 10
------------------------------------------
Using RTMP service: Twitch / Justin.tv
  Server selection: rtmp://live-iad-backup.justin.tv/app
SharedTexCapture hooked
librtmp error: RTMP_ReadPacket, failed to read RTMP packet header
Connection to rtmp://live-iad-backup.justin.tv/app failed: Could not access the specified channel or stream key.  This could be because the key/channel is invalid, or because the server still thinks you are logged in.
Total frames rendered: 268, number of frames that lagged: 1 (0.37%) (it's okay for some frames to lag)
Number of times waited to send: 0, Waited for a total of 0 bytes
Number of b-frames dropped: 0 (-1.$%), Number of p-frames dropped: 0 (-1.$%), Total 0 (-1.$%)
=====Stream End: 2013-04-26, 16:35:07=================================================
Using fixed low latency mode, factor 20
=====Stream Start: 2013-04-26, 16:35:18===============================================
  Multithreaded optimizations: On
  Base resolution: 1920x1080
  Output resolution: 852x480
------------------------------------------
Loading up D3D10...
Playback device Default
------------------------------------------
Using desktop audio input: Headphones (High Definition Audio Device)
------------------------------------------
Using auxilary audio input: Microphone (2- USB Audio Device)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
Using text output
------------------------------------------
    device: Logitech HD Pro Webcam C910,
    device id \\?\usb#vid_046d&pid_0821&mi_02#7&2f73a7e5&0&0002#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bbefb6c7-2fc4-4139-bb8b-a58bba724083},
    chosen type: I420, usingFourCC: false, res: 352x288 - 352x288, frameIntervals: 333333-2000000, fourCC: 'I420'
    audio device: Disable,
    audio device id Disabled,

Using directshow input
Using graphics capture
Using graphics capture
------------------------------------------
Video Encoding: x264
    fps: 24
    width: 852, height: 480
    preset: medium
    CBR: no
    CFR: no
    max bitrate: 500
    buffer size: 500
    quality: 10
------------------------------------------
SharedTexCapture hooked
Using RTMP service: Twitch / Justin.tv
  Server selection: rtmp://live-iad-backup.justin.tv/app
librtmp error: RTMP_ReadPacket, failed to read RTMP packet header
Connection to rtmp://live-iad-backup.justin.tv/app failed: Could not access the specified channel or stream key.  This could be because the key/channel is invalid, or because the server still thinks you are logged in.
Total frames rendered: 251, number of frames that lagged: 0 (0.00%) (it's okay for some frames to lag)
Number of times waited to send: 0, Waited for a total of 0 bytes
Number of b-frames dropped: 0 (-1.$%), Number of p-frames dropped: 0 (-1.$%), Total 0 (-1.$%)
=====Stream End: 2013-04-26, 16:35:29=================================================
=====Stream Start: 2013-04-26, 16:38:40===============================================
  Multithreaded optimizations: On
  Base resolution: 1920x1080
  Output resolution: 852x480
------------------------------------------
Loading up D3D10...
Playback device Default
------------------------------------------
Using desktop audio input: Headphones (High Definition Audio Device)
------------------------------------------
Using auxilary audio input: Microphone (2- USB Audio Device)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
Using graphics capture
Using text output
------------------------------------------
    device: Logitech HD Pro Webcam C910,
    device id \\?\usb#vid_046d&pid_0821&mi_02#7&2f73a7e5&0&0002#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bbefb6c7-2fc4-4139-bb8b-a58bba724083},
    chosen type: I420, usingFourCC: false, res: 352x288 - 352x288, frameIntervals: 333333-2000000, fourCC: 'I420'
    audio device: Disable,
    audio device id Disabled,

Using directshow input
Using graphics capture
------------------------------------------
Video Encoding: x264
    fps: 24
    width: 852, height: 480
    preset: medium
    CBR: no
    CFR: no
    max bitrate: 500
    buffer size: 500
    quality: 10
------------------------------------------
SharedTexCapture hooked
Total frames rendered: 227, number of frames that lagged: 0 (0.00%) (it's okay for some frames to lag)
=====Stream End: 2013-04-26, 16:38:51=================================================
Using fixed low latency mode, factor 20
=====Stream Start: 2013-04-26, 16:38:54===============================================
  Multithreaded optimizations: On
  Base resolution: 1920x1080
  Output resolution: 852x480
------------------------------------------
Loading up D3D10...
Playback device Default
------------------------------------------
Using desktop audio input: Headphones (High Definition Audio Device)
------------------------------------------
Using auxilary audio input: Microphone (2- USB Audio Device)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
------------------------------------------
    device: Logitech HD Pro Webcam C910,
    device id \\?\usb#vid_046d&pid_0821&mi_02#7&2f73a7e5&0&0002#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bbefb6c7-2fc4-4139-bb8b-a58bba724083},
    chosen type: I420, usingFourCC: false, res: 352x288 - 352x288, frameIntervals: 333333-2000000, fourCC: 'I420'
    audio device: Disable,
    audio device id Disabled,

Using directshow input
Using graphics capture
Using text output
Using graphics capture
------------------------------------------
Video Encoding: x264
    fps: 24
    width: 852, height: 480
    preset: medium
    CBR: no
    CFR: no
    max bitrate: 500
    buffer size: 500
    quality: 10
------------------------------------------
SharedTexCapture hooked
Using RTMP service: Twitch / Justin.tv
  Server selection: rtmp://live-iad-backup.justin.tv/app
SO_SNDBUF was at 8192
SO_SNDBUF is now 65536
RTMPPublisher::SocketLoop: Socket error, send() returned -1, GetLastError() 10053
Total frames rendered: 4922, number of frames that lagged: 2 (0.04%) (it's okay for some frames to lag)
okay, this is strange
librtmp error: WriteN, RTMP send error 10053 (79 bytes)
librtmp error: WriteN, RTMP send error 10038 (42 bytes)
Number of times waited to send: 2, Waited for a total of 8194 bytes
Number of b-frames dropped: 35 (0.73%), Number of p-frames dropped: 42 (0.88%), Total 77 (1.6%)
=====Stream End: 2013-04-26, 16:42:21=================================================
Using fixed low latency mode, factor 20
=====Stream Start: 2013-04-26, 16:42:31===============================================
  Multithreaded optimizations: On
  Base resolution: 1920x1080
  Output resolution: 852x480
------------------------------------------
Loading up D3D10...
Playback device Default
------------------------------------------
Using desktop audio input: Headphones (High Definition Audio Device)
------------------------------------------
Using auxilary audio input: Microphone (2- USB Audio Device)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
------------------------------------------
    device: Logitech HD Pro Webcam C910,
    device id \\?\usb#vid_046d&pid_0821&mi_02#7&2f73a7e5&0&0002#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bbefb6c7-2fc4-4139-bb8b-a58bba724083},
    chosen type: I420, usingFourCC: false, res: 352x288 - 352x288, frameIntervals: 333333-2000000, fourCC: 'I420'
    audio device: Disable,
    audio device id Disabled,

Using directshow input
Using graphics capture
Using text output
Using graphics capture
------------------------------------------
Video Encoding: x264
    fps: 24
    width: 852, height: 480
    preset: medium
    CBR: no
    CFR: no
    max bitrate: 500
    buffer size: 500
    quality: 10
------------------------------------------
SharedTexCapture hooked
Using RTMP service: Twitch / Justin.tv
  Server selection: rtmp://live-iad-backup.justin.tv/app
SO_SNDBUF was at 8192
SO_SNDBUF is now 65536
RTMPPublisher::SocketLoop: Socket error, send() returned -1, GetLastError() 10053
Total frames rendered: 631, number of frames that lagged: 0 (0.00%) (it's okay for some frames to lag)
librtmp error: WriteN, RTMP send error 10053 (79 bytes)
librtmp error: WriteN, RTMP send error 10038 (42 bytes)
Number of times waited to send: 2, Waited for a total of 1532 bytes
Number of b-frames dropped: 39 (8.6%), Number of p-frames dropped: 38 (8.3%), Total 77 (17%)
=====Stream End: 2013-04-26, 16:42:59=================================================
Using fixed low latency mode, factor 20
=====Stream Start: 2013-04-26, 16:43:09===============================================
  Multithreaded optimizations: On
  Base resolution: 1920x1080
  Output resolution: 852x480
------------------------------------------
Loading up D3D10...
Playback device Default
------------------------------------------
Using desktop audio input: Headphones (High Definition Audio Device)
------------------------------------------
Using auxilary audio input: Microphone (2- USB Audio Device)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
------------------------------------------
    device: Logitech HD Pro Webcam C910,
    device id \\?\usb#vid_046d&pid_0821&mi_02#7&2f73a7e5&0&0002#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bbefb6c7-2fc4-4139-bb8b-a58bba724083},
    chosen type: I420, usingFourCC: false, res: 352x288 - 352x288, frameIntervals: 333333-2000000, fourCC: 'I420'
    audio device: Disable,
    audio device id Disabled,

Using directshow input
Using graphics capture
Using text output
Using graphics capture
------------------------------------------
Video Encoding: x264
    fps: 24
    width: 852, height: 480
    preset: medium
    CBR: no
    CFR: no
    max bitrate: 500
    buffer size: 500
    quality: 10
------------------------------------------
SharedTexCapture hooked
Using RTMP service: Twitch / Justin.tv
  Server selection: rtmp://live-iad-backup.justin.tv/app
SO_SNDBUF was at 8192
SO_SNDBUF is now 65536
RTMPPublisher::SocketLoop: Socket error, send() returned -1, GetLastError() 10053
Total frames rendered: 676, number of frames that lagged: 2 (0.30%) (it's okay for some frames to lag)
librtmp error: WriteN, RTMP send error 10053 (79 bytes)
librtmp error: WriteN, RTMP send error 10038 (42 bytes)
Number of times waited to send: 2, Waited for a total of 580 bytes
Number of b-frames dropped: 39 (7.5%), Number of p-frames dropped: 39 (7.5%), Total 78 (15%)
=====Stream End: 2013-04-26, 16:43:39=================================================

Profiler results:

==============================================================
frame - [100%] [avg time: 1.396 ms] [avg calls per frame: 1] [children: 46.3%] [unaccounted: 53.7%]
| scene->Preprocess - [6.59%] [avg time: 0.092 ms] [avg calls per frame: 1]
| video encoding and uploading - [39.8%] [avg time: 0.555 ms] [avg calls per frame: 1] [children: 38.1%] [unaccounted: 1.65%]
| | CopyResource - [1.5%] [avg time: 0.021 ms] [avg calls per frame: 0]
| | conversion to 4:2:0 - [0.215%] [avg time: 0.003 ms] [avg calls per frame: 0]
| | call to encoder - [35.8%] [avg time: 0.5 ms] [avg calls per frame: 0]
| | sending stuff out - [0.573%] [avg time: 0.008 ms] [avg calls per frame: 0]
==============================================================
 
T

ThatBronyGuy

New Member
Hey there Moo,

Saw your post here, and just wanted to jump in. I've been experiencing the same kind of issues for a little while now with using (I believe) both .51 and .52 versions of OBS 32 bit. To be honest, I haven't really tried other solutions other than changing upload servers (going from the Ashburn server to the Chicago server), and I have still been experiencing some disconnections.

One thing I noticed in your logs though is that you are being disconnected because the server is not recognizing the stream key or that the channel is invalid.

I have seen some people correct this issue with resetting your stream key and putting the new stream key in OBS or xsplit and seeing how that works. Head to twitch.tv/broadcast and give it a shot. I have yet to try this solution for myself and see how that works, but I can write back when I do try it out. Best of luck.
 
T

ThatBronyGuy

New Member
An update to the situation listed from before, trying to do a dark souls cast tonight resulted in a few disconnects over a couple hour period. Some casts lasted as long as 10 mins, one segment lasted 30 mins. So, unfortunately, resetting the stream key was not the issue for me. I need to go through the logs, but I think what might be the problem is that there is a bottleneck with the bandwidth I currently have and streaming with and others using internet causing fluctuations in the streaming speed. That's my only guess now, I'll keep looking for more possibilities and testing them.
 
T

ThatBronyGuy

New Member
Another quick update, I noticed when I was working with settings last night that I had the original server selected when these problems started to appear with keeping a connection. That server is the Ashburn, VA (secondary) server. I had it selected because it had the best results when testing the ping. I don't remember experiencing many disconnects with this server selected before, but they have been going on for about 3 or 4 weeks now with that server. I thought I changed it to the Chicago server, but I did not, so we'll see how that works.
 
T

ThatBronyGuy

New Member
Back with another update. Decided to uninstall and reinstall OBS and started using the 64 bit version since I do have Windows 7 64Bit, so I figured why not. Did another night of Dark Souls last night and actually worked out very well. Although I did have a segment end after 10 mins (that's with the chicago, IL server), I immediately switched to a physically closer server, regardless of the ping results, which happened to be the new york server. After starting again, I managed to stay on for a consecutive 2h and 30min. Just got lucky or an actual solution, not sure at this point, but was nice to see.

So here's a rundown of what I did if it will help anyone else:

1) Resetted stream key - still disconnected
2) Changed upload server (Ashburn to Chicago) to another server with a similar ping, but still physically distant from my location - Still disconnected
3) Uninstalled and Reinstalled OBS - still disconnected
4) Using 64 Bit instead of 32 Bit - still disconnected
5) Changing server to physically closer location - Stayed connected entire time
 
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