Question / Help Constant buffering on twitch, video stuttering, skipping frames... help?

M

mtj

New Member
Hey guys. I started streaming yesterday, but soon after I had started streaming I noticed that my broadcast isn't how it's supposed to be. Basically, when I watch OBS on my second monitor, nothing seems wrong... video quality is okay, there's no stuttering, not even FPS drops (Dropped fps counter is on 0)

but when I open twitch and watch my stream while playing a game, I notice HUGE video stuttering, skipping frames and even buffering every 5 seconds. In other words: Stream is unwatchable. I used OBS guide to do the setup so everything should be working normal... but it's not.

Specifications are in LOG (not sure why it says I have 4GB Phyical memory, when I have 8GB instlaled?)
My internet connection is: 50/5 [Mb/s]

Can I get some help from you guys? Thx

LOG FILE IS HERE: https://gist.github.com/anonymous/04402dc3ba5dbeed07b3/download#
 
D

dping

Active Member
mtj said:
Hey guys. I started streaming yesterday, but soon after I had started streaming I noticed that my broadcast isn't how it's supposed to be. Basically, when I watch OBS on my second monitor, nothing seems wrong... video quality is okay, there's no stuttering, not even FPS drops (Dropped fps counter is on 0)

but when I open twitch and watch my stream while playing a game, I notice HUGE video stuttering, skipping frames and even buffering every 5 seconds. In other words: Stream is unwatchable. I used OBS guide to do the setup so everything should be working normal... but it's not.

Specifications are in LOG (not sure why it says I have 4GB Phyical memory, when I have 8GB instlaled?)
My internet connection is: 50/5 [Mb/s]

Can I get some help from you guys? Thx

LOG FILE IS HERE: https://gist.github.com/anonymous/04402dc3ba5dbeed07b3/download#
Click to expand...
tbh, it sounds like you need to take a look through the troubleshooter. https://obsproject.com/forum/threads/dropped-frames-disconnecting-lag-read-this-first.8870/

if all else fails, you probably need to report the issue to twitch and/or your ISP, depending on where the issue lies.

OBS shows 4GB for just about everyone, its not an issue.
 
M

mtj

New Member
dping said:
tbh, it sounds like you need to take a look through the troubleshooter. https://obsproject.com/forum/threads/dropped-frames-disconnecting-lag-read-this-first.8870/

if all else fails, you probably need to report the issue to twitch and/or your ISP, depending on where the issue lies.

OBS shows 4GB for just about everyone, its not an issue.
Click to expand...

isn't that for dropped frames specifically?

Anyway, here's the thing:
Try changing servers - Done that, nothing changed
Try lowering bitrate - I'm getting buffering/stuttering no matter how low bitrate I choose (I tried from 1200 - 2500)
Don't stream over wireless - I'm wired
Try another streaming service - haven't tried that one yet
Check for throttling - Shaper probe just fails to connect to servers, so I can't check for this issue.
Update network adapter driver - It's up to date
 
M

mtj

New Member
But I don't get it... others don't have issues with streaming, but when I stream, I have to accept it that my stream keeps buffering?
 
A

AndehX

Member
It's all to do with your ISP and how your traffic is routed to and from Twitch. Some users are lucky and get a nice, fast, stable connection to twitch. Others, like yourself, are not so lucky, and may have their traffic routed through slow, overutilised servers before reaching Twitch. There is nothing you can do about it unfortunatly, other than to try alternate DNS servers. If you complain to Twitch, they will tell you its your ISP's problem, and if you complain to your ISP, they will tell you it's Twitch's problem.
 
M

mtj

New Member
AndehX said:
It's all to do with your ISP and how your traffic is routed to and from Twitch. Some users are lucky and get a nice, fast, stable connection to twitch. Others, like yourself, are not so lucky, and may have their traffic routed through slow, overutilised servers before reaching Twitch. There is nothing you can do about it unfortunatly, other than to try alternate DNS servers. If you complain to Twitch, they will tell you its your ISP's problem, and if you complain to your ISP, they will tell you it's Twitch's problem.
Click to expand...

I noticed that if I lower my bitrate to 1200-1500, buffering stops. Does this have to do anything with my insufficient upload speed, or it's twitch's fault anyway?
 
Harold

Harold

Active Member
It has to do with the particular route to the twitch ingest server you're using not being able to get the data uploaded to twitch at the speed you're trying to.
 
M

mtj

New Member
Harold said:
It has to do with the particular route to the twitch ingest server you're using not being able to get the data uploaded to twitch at the speed you're trying to.
Click to expand...

so hypothetically, changing twitch server should do the trick?
 
M

mtj

New Member
Thanks, I have tried using this tool yesterday, and Frankfurt is closest to me... I tried streaming today on Frankfurt server, but anything over 1800 birate causes buffering on twitch. Prague is the second closest
 
Harold

Harold

Active Member
Any ingest servers with green ping times should be okay to try.

There are other factors that could be causing the stuttering as well. Have you tried getting friends to try your stream to test?
 
M

mtj

New Member
I haven't yet, tbh. Because so far I only streamed to test and see the quality of the stream, so I was the only viewer watching my stream on twitch... so far
 
A

AndehX

Member
You should do a stream, and ask others to watch. Just because the stream lags/buffers for you, does not mean that the same will happen for anyone else. Never judge your streams performance based on your own experience. Get others to test it too.
 
O

Osiris

Active Member
Viewers of unpartnered, low viewercount streams will get the stream from San Francisco, changing ingest servers will not change that.
 
G

GreedyWillo

New Member
Hi, this is happening to me! Everything is gravy on my side. No frames dropping nothing. I've tried all sorts to over come the frame rate freezing on twitch but I haven't come accross anything yet! Have you guys sorted yours?
It worked on Windows 7 on all the same settings and now on Windows 10 it's doing this! Whaaaa? An upgrade to a ruined twitch channel! Currently awaiting support off twitch. But by the looks of things I may have to reinstall Windows 7! :/
 
Harold

Harold

Active Member
Changing to windows 7 won't solve a damn thing

And neither will digging up threads from last year.
 
G

GreedyWillo

New Member
Harold said:
Changing to windows 7 won't solve a damn thing

And neither will digging up threads from last year.
Click to expand...


Sorry. It's just what came up on the Google search. As you can see I'm a new member. So I'm not to sure where the date is stated on the thread. Anyway, it did. Windows 7 is back And the broadcasting has be solved.

I will be trying every so often on Windows 10 to see what happens.

Thanks for the advice though
 
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