Question / Help Consistently Receiving Error Message

[Frisk E. Frog]

Hi there,

I'm really new to recording and recently downloaded OBS. I downloaded DirectX 10, but I still get this error message:

Error: Could not initialize DirectX 10 on Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1). This error can happen for one of the following reasons:

1.) Your GPU is not supported (DirectX 10 is required - note that many integrated laptop GPUs do not support DX10)
2.) You're running Windows Vista without the "Platform Update"
3.) Your video card drivers are out of date

If you are using a laptop with NVIDIA Optimus or AMD Switchable Graphics, make sure OBS is set to run on the high performance GPU in your driver settings.

I am using a Windows 7 laptop that I recently upgraded to Windows 10, and I have tried everything. I understand that some laptops just can't utilize the program, but all of the diagnostics test say that my video card can function with DirectX10. I've attached my log for review. Please advise. Thanks!


19:18:44: Open Broadcaster Software v0.655b - 32bit (´・ω・｀)
19:18:44: -------------------------------
19:18:44: CPU Name: Pentium(R) Dual-Core CPU T4400 @ 2.20GHz
19:18:44: CPU Speed: 2194MHz
19:18:44: Physical Memory: 3037MB Total, 719MB Free
19:18:44: stepping id: 10, model 23, family 6, type 0, extmodel 0, extfamily 0, HTT 1, logical cores 2, total cores 2
19:18:44: monitor 1: pos={0, 0}, size={1366, 768}
19:18:44: Windows Version: 10.0 Build 10240 (revision 16384)
19:18:44: Aero is Enabled
19:18:44: -------------------------------
19:18:44: OBS Modules:
19:18:44: Base Address Module
19:18:44: 00A40000 OBS.exe
19:18:44: 61240000 OBSApi.dll
19:18:44: 6A4E0000 DShowPlugin.dll
19:18:44: 62990000 GraphicsCapture.dll
19:18:44: 62960000 NoiseGate.dll
19:18:44: 69CE0000 PSVPlugin.dll
19:18:44: 68B00000 scenesw.dll
19:18:44: ------------------------------------------
19:18:44: Adapter 1
19:18:44: Video Adapter: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)
19:18:44: Video Adapter Dedicated Video Memory: 67108864
19:18:44: Video Adapter Shared System Memory: 1592305664
19:18:44: Video Adapter Output 1: pos={0, 0}, size={1366, 768}, attached=true
19:35:27: =====Stream Start: 2015-08-17, 19:35:27===============================================
19:35:27: Multithreaded optimizations: On
19:35:27: Base resolution: 1366x768
19:35:27: Output resolution: 1364x768
19:35:27: ------------------------------------------
19:35:27: Loading up D3D10 on Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) (Adapter 1)...
19:35:27: D3D10CreateDeviceAndSwapChain1: Failed on Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1): 0x80004002. Trying compatibility mode
19:35:27: D3D10CreateDeviceAndSwapChain1: Failed on Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1): 0x80004002

 

[dssdassw]

Unfortunately, I don't think the your processor's integrated GPU supports DX10 on the hardware level, which is the cause of this error.
I'm not entirely sure though, so don't give up hope just yet.

 

[FerretBomb]

Yep, this means your GPU doesn't support the full hardware DX10 instruction set, which it needs to, to be able to use OBS. You'll need a new video card.
Probably a new CPU as well for that matter, as the T4400 is a relatively ancient budget-level processor.

 

[Frisk E. Frog]

Dang it. Alright, I figured as much. Thanks so much for the help! I'll just grab another computer. Any thoughts as to which ones work best with OBS?

 

[FerretBomb]

Depends on the level you want to be streaming at. For 720p@30fps, 2000kbps (recommended point for a non-Partnered caster) a modern i5 should work well. If you want to go serious about it, an i7 is the way to go as you can use the extra compute power to go to a slower preset (slower = more CPU = better compression = stream looks better at a given bitrate).

I'd recommend building your own if possible, it'll be significantly cheaper and higher quality parts than a prebuilt off-the-shelf.

 

[Frisk E. Frog]

I've really been looking into this and while I know that building a computer would probably be best I'm not the most tech-savvy person. I've never actually built a computer, though I do have friends who have offered to help. I admit it's scary for me, and I'd like to see what's available before tackling that project.
I went through pcpicker.com and built one I thought would work, and totaled out to be about $800 bucks. I googled around a bit more and found this. It's 4th Gen, but has an i7 processor, 16 GB Ram and NVIDIA GeForce GTX 745, though I can figure out how to switch that if it's not up to par. Assuming it does what it says, would this be a good buy or should I just build it either way?

 

[FerretBomb]

Build it either way. You'll end up with higher quality parts, a build that suits all your needs to a T, a more reliable machine, and greater future expandability... most off-the-shelf systems use barely-enough parts, with few expansion card slots and little power supply overhead.

Seriously, talk to and work with your friends. It seems scary the first time, but really... it's only marginally more difficult than one of those shaped-block baby toys, at this point. After you've done it once or twice, you'll be kicking yourself for paying more to get less computer.