Question / Help Computer Freezes while streaming

M

MahaanRS

New Member
Hi,

I have been recently having problem with my computer while streaming. Randmly after few mins my computer freezes and i can't move mouse or click anything forcing me to force restart. This only happens after i stream for a bit with OBS.

Here is the recent OBS log.
Code: 
17:02:46: Open Broadcaster Software v0.57b - 64bit (　^ω^)
17:02:46: -------------------------------
17:02:46: CPU Name: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
17:02:46: CPU Speed: 3392MHz
17:02:46: Physical Memory:  8152MB Total, 4417MB Free
17:02:46: stepping id: 9, model 10, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 4
17:02:46: monitor 1: pos={0, 0}, size={1600, 900}
17:02:46: Windows Version: 6.1 Build 7601 S
17:02:46: Aero is Enabled
17:02:46: -------------------------------
17:02:46: OBS Modules:
17:02:46: Base Address     Module
17:02:46: 000000003F970000 OBS.exe
17:02:46: 00000000E2C30000 OBSApi.dll
17:02:46: 00000000F9940000 DShowPlugin.dll
17:02:46: 00000000F9850000 GraphicsCapture.dll
17:02:46: 00000000F9D80000 NoiseGate.dll
17:02:46: 00000000F9920000 PSVPlugin.dll
17:02:46: ------------------------------------------
17:02:46: Adapter 1
17:02:46:   Video Adapter: AMD Radeon HD 7800 Series
17:02:46:   Video Adapter Dedicated Video Memory: 2127765504
17:02:46:   Video Adapter Shared System Memory: 4005576704
17:02:46: =====Stream Start: 2013-09-28, 17:02:46===============================================
17:02:46:   Multithreaded optimizations: On
17:02:46:   Base resolution: 1600x900
17:02:46:   Output resolution: 1600x900
17:02:46: ------------------------------------------
17:02:46: Loading up D3D10 on AMD Radeon HD 7800 Series...
17:02:46: ------------------------------------------
17:02:46: Audio Format: 48000hz
17:02:46: Playback device Default
17:02:46: ------------------------------------------
17:02:46: Using desktop audio input: Headphone (VIA High Definition Audio)
17:02:46: ------------------------------------------
17:02:46: Using auxilary audio input: Microphone (VIA High Definition Audio)
17:02:46: ------------------------------------------
17:02:46: Audio Encoding: AAC
17:02:46:     bitrate: 128
17:02:46: Using Window Capture
17:02:46: Using text output
17:02:46: Using graphics capture
17:02:46: ------------------------------------------
17:02:46: Video Encoding: x264
17:02:46:     fps: 30
17:02:46:     width: 1600, height: 900
17:02:46:     preset: veryfast
17:02:46:     profile: high
17:02:46:     keyint: 60
17:02:46:     CBR: yes
17:02:46:     CFR: yes
17:02:46:     max bitrate: 2000
17:02:46:     buffer size: 2000
17:02:46: ------------------------------------------
17:02:46: MMDeviceAudioSource: Frequency for device 'Headphone (VIA High Definition Audio)' is 384000, samples per sec is 48000
17:02:46: MMDeviceAudioSource: Frequency for device 'Microphone (VIA High Definition Audio)' is 384000, samples per sec is 48000
17:02:46: SharedTexCapture hooked
17:03:05: Total frames encoded: 564, total frames duplicated: 1 (0.18%)
17:03:05: Total frames rendered: 568, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
17:03:05: 
17:03:05: Profiler time results:
17:03:05: 
17:03:05: ==============================================================
17:03:05: video thread frame - [100%] [avg time: 0.852 ms] [children: 48.8%] [unaccounted: 51.2%]
17:03:05: | scene->Preprocess - [48.8%] [avg time: 0.416 ms]
17:03:05: GPU download and conversion - [100%] [avg time: 0.098 ms] [children: 88.8%] [unaccounted: 11.2%]
17:03:05: | flush - [67.3%] [avg time: 0.066 ms]
17:03:05: | CopyResource - [7.14%] [avg time: 0.007 ms]
17:03:05: | conversion to 4:2:0 - [14.3%] [avg time: 0.014 ms]
17:03:05: Convert444Threads - [100%] [avg time: 0.755 ms] [children: 99.5%] [unaccounted: 0.53%]
17:03:05: | Convert444toNV12 - [99.5%] [avg time: 0.751 ms]
17:03:05: encoder thread frame - [100%] [avg time: 1.243 ms]
17:03:05: ==============================================================
17:03:05: 
17:03:05: 
17:03:05: Profiler CPU results:
17:03:05: 
17:03:05: ==============================================================
17:03:05: video thread frame - [cpu time: avg 0.027 ms, total 15.6 ms] [avg calls per frame: 1]
17:03:05: | scene->Preprocess - [cpu time: avg 0.027 ms, total 15.6 ms] [avg calls per frame: 1]
17:03:05: GPU download and conversion - [cpu time: avg 0.027 ms, total 15.6 ms] [avg calls per frame: 1]
17:03:05: | flush - [cpu time: avg 0.027 ms, total 15.6 ms] [avg calls per frame: 1]
17:03:05: | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
17:03:05: | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
17:03:05: Convert444Threads - [cpu time: avg 0.96 ms, total 1045.21 ms] [avg calls per frame: 2]
17:03:05: | Convert444toNV12 - [cpu time: avg 0.946 ms, total 1029.61 ms] [avg calls per frame: 2]
17:03:05: encoder thread frame - [cpu time: avg 1.12 ms, total 608.403 ms] [avg calls per frame: 1]
17:03:05: ==============================================================
17:03:05: 
17:03:05: =====Stream End: 2013-09-28, 17:03:05=================================================
17:03:07: =====Stream Start: 2013-09-28, 17:03:07===============================================
17:03:07:   Multithreaded optimizations: On
17:03:07:   Base resolution: 1600x900
17:03:07:   Output resolution: 1600x900
17:03:07: ------------------------------------------
17:03:07: Loading up D3D10 on AMD Radeon HD 7800 Series...
17:03:07: ------------------------------------------
17:03:07: Audio Format: 48000hz
17:03:07: Playback device Default
17:03:07: ------------------------------------------
17:03:07: Using desktop audio input: Headphone (VIA High Definition Audio)
17:03:07: ------------------------------------------
17:03:07: Using auxilary audio input: Microphone (VIA High Definition Audio)
17:03:07: ------------------------------------------
17:03:07: Audio Encoding: AAC
17:03:07:     bitrate: 128
17:03:07: Using Window Capture
17:03:07: Using text output
17:03:07: Using graphics capture
17:03:07: ------------------------------------------
17:03:07: Video Encoding: x264
17:03:07:     fps: 30
17:03:07:     width: 1600, height: 900
17:03:07:     preset: veryfast
17:03:07:     profile: high
17:03:07:     keyint: 60
17:03:07:     CBR: yes
17:03:07:     CFR: yes
17:03:07:     max bitrate: 2000
17:03:07:     buffer size: 2000
17:03:07: ------------------------------------------
17:03:11: MMDeviceAudioSource: Frequency for device 'Headphone (VIA High Definition Audio)' is 384000, samples per sec is 48000
17:03:11: MMDeviceAudioSource: Frequency for device 'Microphone (VIA High Definition Audio)' is 384000, samples per sec is 48000
17:03:11: SharedTexCapture hooked
17:03:13: Using RTMP service: Twitch / Justin.tv
17:03:13:   Server selection: rtmp://live-jfk.justin.tv/app
17:03:13:   Interface: NETGEAR WNDA4100 N900 Wireless Dual Band USB Adapter (802.11, 174 mbps)
17:03:13: Completed handshake with rtmp://live-jfk.justin.tv/app in 284 ms.
17:03:15: SO_SNDBUF was at 8192
17:03:15: SO_SNDBUF is now 65536
17:09:42: Using text output
17:10:30: Using text output
17:30:29: RTMPPublisher::SendLoop: Stalled for 1991 ms to write 271117 bytes (buffer: 0 / 272384), unstable connection?
17:30:31: RTMPPublisher::SendLoop: Stalled for 2111 ms to write 272037 bytes (buffer: 0 / 272384), unstable connection?
17:30:38: RTMPPublisher::SendLoop: Stalled for 7783 ms to write 269049 bytes (buffer: 0 / 272384), unstable connection?
17:30:44: RTMPPublisher::SendLoop: Stalled for 5180 ms to write 271929 bytes (buffer: 0 / 272384), unstable connection?
17:30:45: RTMPPublisher::SendLoop: Stalled for 1725 ms to write 272279 bytes (buffer: 0 / 272384), unstable connection?
17:44:15: RTMPPublisher::SendLoop: Stalled for 1863 ms to write 272276 bytes (buffer: 0 / 272384), unstable connection?
17:44:23: RTMPPublisher::SendLoop: Stalled for 1937 ms to write 269772 bytes (buffer: 0 / 272384), unstable connection?
17:44:27: RTMPPublisher::SendLoop: Stalled for 1515 ms to write 269548 bytes (buffer: 0 / 272384), unstable connection?
17:44:31: RTMPPublisher::SendLoop: Stalled for 3760 ms to write 271256 bytes (buffer: 0 / 272384), unstable connection?
17:44:33: RTMPPublisher::SendLoop: Stalled for 1756 ms to write 268575 bytes (buffer: 0 / 272384), unstable connection?
17:45:04: RTMPPublisher::SendLoop: Stalled for 3923 ms to write 271747 bytes (buffer: 0 / 272384), unstable connection?
18:24:07: Using text output
18:24:24: Using graphics capture
18:24:24: SharedTexCapture hooked
18:31:54: Using text output
18:32:04: Using graphics capture
18:32:04: SharedTexCapture hooked

Please help me if i have some wrong settings for OBS or if there is something else wrong if you can tell from the log.

Thanks
 
L

Lain

Forum Admin
Lain
Forum Moderator
Developer
Are you overclocking? Freezes are usually a sign of unstable/overheating hardware.
 
M

MahaanRS

New Member
No i have not overclocked.

I have following,
intel i5 3570k @3.40GHz (haven't overclocked)
AMD Radeon HD 7800 series

How do i check if i have unstable hardware? Any tips or guidance appreciated.

Thanks.
 
M

MahaanRS

New Member
i just downlaoded slimeDrivers to update all my drivers and now they are all up to date. I will stream again later today and report what happens.
 
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