Question / Help Can't install OBS Studio

[Carla Mattos]

Hello, I'm trying for a while now to install the software, but it freezes just as I hit the "next" button. I tried disabling windows defender, and then it says "error opening file ...... check_for_64bit_visual_studio_2013_runtimes.exe"
The only options are either to abort, retry or ignore.
What can I do?

 

[Harold]

Do you have any iobit software installed?

 

[Carla Mattos]

No, I don't

 

[R1CH]

Comodo antivirus is also known to cause this, make sure to disable it.

 

[Carla Mattos]

I don't have that either :(

 

[R1CH]

You can try https://obsproject.com/forum/resources/how-to-create-a-dmp-file-for-debugging.598/ but instead of dumping obs64.exe, do the check_for_64bit_visual_studio_2013_runtimes.exe. This will help track down what's causing it.

 

[Carla Mattos]

Ok, I'll try this, then I PM you with the file?

 

[Carla Mattos]

I tried to PM but couldn't, so here's the dump file:
https://drive.google.com/file/d/1LPYyAqQ5in8-QU4KxqgBSpSMJuTGcxiZ/view?usp=sharing