Can't get SMTAV 20X PTZ to show stream in OBS

[LiteralPhilosopher]

Hello all -

Thanks in advance for reading. I'm very new to OBS and the video world, generally, although I've been tech-oriented for a long, long time. Just purchased an SMTAV 20X PTZ camera for my church, to use for recording/streaming services. It's evidently a complete knock-off of PTZ Optics cameras, only at half the price.

I got it set up with a fixed IP address that will work for us, and I can use a browser to log into the camera, or VLC to stream its RTSP feed over rtsp://192.168.2.59:554/1. However, when I try to add a Media Source with that same address in OBS, I get nothing. Just a black screen.

I've worked out a kludge where I can get it streaming on VLC, then add a Window Capture of that, but that seems unnecessarily hinky.

Any thoughts?
Here's my log file: https://obsproject.com/logs/CnJgg9nzMsiee0XK

 

[Lawrence_SoCal]

Which model of PTZ camera?
with mention of IP address, I'm assuming you have the NDI version (not SDI, HDMI, or USB), right?
if yes, you need to install s/w (not OBS) on your PC to receive the NDI signal. There are a number of options, if I understand correctly. There is Newtek's tools (author of NDI), or there is a OBS NDI plug-in
I use a Panasonic NDI camera, and I use Panasonic's Virtual USB driver (takes NDI feed and makes it appear like it is USB connected)
Streamgeeks (PTZOptics) has some recent YouTube videos on NDI and OBS

 

[LiteralPhilosopher]

Hi Lawrence -

It was actually this one, for which the model number appears to be BA20L (except in white). So no, it's not NDI, it is SDI; only I am just pulling the stream over the network connection and not using the SDI connector.

However, in the interim, a friend appears to have figured it out, by way of some other thread he found here in the forums. The problem was that the camera was looking for a username and password. When you access it via VLC, it would actually pop up a little dialog and ask for that, but OBS wasn't doing any such thing. So you have to include it in the stream address, e.g. rtsp://username:password@192.168.2.59:554/1
As soon as we tried that, we were golden!

Thanks for the pointers, though. :)