Question / Help can't get obs streaming/recording

davno_pora

New Member
Hi,
I have just started my adventure with this powerful device...
I had massive problem with getting it started as it was saying that I have not got right drivers or devices. I have added it to DXCPL.ex and it started.
I think I have done it all, I have added scene, picture and it seemed to work, but effectively it was showing black screen only...
Any idea what I have done wrong and how to get it better?
Many thanks in anticipation.
davno_pora
 

Tarumes

Member
Hello
please provide a logfile
https://obsproject.com/forum/threads/please-post-a-log-with-your-issue-heres-how.23074/

Please try to include a recording/streaming session when you experience problems while streaming or recording,
as OBS only writes important performance data during recording or streaming sessions.

If you have solved your problem yourself, please let the others know how you did it If someone else has the same problem,
he will find your post, read it through, is no step closer to solving it, and has wasted some time.
 

davno_pora

New Member
here is the log...
https://obsproject.com/logs/M82KDvBf0-VPH8pI
I guess here is a problem:
05:06:49.440: Loading up D3D11 on adapter Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0) (0)
05:06:49.586: device_create (D3D11): Failed to create device (887A0004)
05:06:49.674: Failed to initialize obs video (-2) with graphics_module='libobs-d3d11.dll', retrying with graphics_module='libobs-opengl.dll'
and another one:
21:09:36.848: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
21:09:36.850: Failed to load 'en-US' text for module: 'decklink-ouput-ui.dll'
21:09:36.956: [AMF] AMF Test failed due to one or more errors.
21:09:36.956: Failed to initialize module 'enc-amf.dll'
21:09:37.103: Module '../../obs-plugins/64bit/libEGL.dll' not loaded
21:09:37.110: [obs-browser]: Version 2.3.1
21:09:37.111: [obs-browser]: Blacklisted device detected, disabling browser source hardware acceleration.
21:09:37.256: Couldn't find VLC installation, VLC video source disabled
21:09:37.275: No blackmagic support
21:09:37.301: ---------------------------------
21:09:37.301: Loaded Modules:
21:09:37.301: win-wasapi.dll
21:09:37.301: win-mf.dll
21:09:37.301: win-ivcam.dll
21:09:37.301: win-dshow.dll
21:09:37.301: win-decklink.dll
21:09:37.301: win-capture.dll
21:09:37.301: vlc-video.dll
21:09:37.301: text-freetype2.dll
21:09:37.301: rtmp-services.dll
21:09:37.301: obs-x264.dll
21:09:37.301: obs-vst.dll
21:09:37.301: obs-transitions.dll
21:09:37.301: obs-text.dll
21:09:37.301: obs-qsv11.dll
21:09:37.301: obs-outputs.dll
21:09:37.301: obs-filters.dll
21:09:37.301: obs-ffmpeg.dll
21:09:37.301: obs-browser.dll
21:09:37.301: image-source.dll
21:09:37.301: frontend-tools.dll
21:09:37.301: enc-amf.dll
21:09:37.301: decklink-ouput-ui.dll
21:09:37.301: coreaudio-encoder.dll
21:09:37.301: ---------------------------------
21:09:37.301: ==== Startup complete ===============================================
21:09:37.445: Switched to Preview/Program mode
21:09:37.445: ------------------------------------------------
21:09:37.447: All scene data cleared
21:09:37.447: ------------------------------------------------
21:09:37.811: Switched to scene 'Scena'
21:09:37.814: ------------------------------------------------
21:09:37.815: Loaded scenes:
21:09:37.815: - scene 'Scena':
21:09:37.815: - source: 'Przechwytywanie gry 2' (game_capture)
21:09:37.815: ------------------------------------------------
21:14:03.345: [game-capture: 'Przechwytywanie gry 2'] attempting to hook fullscreen process: unknown
21:14:03.360: [game-capture: 'Przechwytywanie gry 2'] could not open process: h3hota HD.exe
21:14:06.382: [game-capture: 'Przechwytywanie gry 2'] attempting to hook fullscreen process: h3hota HD.exe
21:14:06.402: [game-capture: 'Przechwytywanie gry 2'] using helper (compatibility hook)
21:14:06.480: [game-capture: 'Przechwytywanie gry 2'] hook not loaded yet, retrying..

How can I fix it?
 
Last edited:

Narcogen

Active Member
Looks like game capture does not work on that game. Suggest trying window or display capture methods instead.
 

davno_pora

New Member
Have you got any odae which packets are missing and how to get them working? I have tried on window and fullscreen... Not working both...
 

Narcogen

Active Member
I'm not suggesting changing the game's setting from window or fullscreen. I'm suggesting deleting your game capture from your scene in OBS and adding a display (monitor) capture instead.
 

davno_pora

New Member
Have you got any odae which packets are missing and how to get them working? I have tried on window and fullscreen... Not working both...
Thank you but it still does not work:
https://obsproject.com/logs/eu1hhuKhEr4w35Oh
18:58:02.672: Loaded scenes:
18:58:02.672: - scene 'Scena':
18:58:02.672: - source: 'Przechwytywanie ekranu' (monitor_capture)
18:58:02.672: - source: 'Przechwytywanie wyjścia dźwięku' (wasapi_output_capture)
18:58:02.672: ------------------------------------------------
18:58:14.486: User Removed source 'Przechwytywanie wyjścia dźwięku' (wasapi_output_capture) from scene 'Scena'
18:58:18.799: User Removed source 'Przechwytywanie ekranu' (monitor_capture) from scene 'Scena'
18:58:24.635: adding 23 milliseconds of audio buffering, total audio buffering is now 23 milliseconds (source: Przechwytywanie wyjścia dźwięku)
18:58:24.635:
18:58:35.584: User added source 'Obraz' (image_source) to scene 'Scena'
18:59:57.462: User added scene 'transmisja'
18:59:57.464: User switched to scene 'transmisja'
19:00:21.522: User added source 'Urządzenie do przechwytywania wideo' (dshow_input) to scene 'transmisja'
19:00:21.748: Urządzenie do przechwytywania wideo: DecodeDeviceId failed
19:00:21.748: Urządzenie do przechwytywania wideo: Video configuration failed
19:00:21.757: Urządzenie do przechwytywania wideo: DecodeDeviceId failed
19:00:21.757: Urządzenie do przechwytywania wideo: Video configuration failed
19:00:27.758: DShow: Could not find filter to open dialog type: 0 with
19:00:29.559: DShow: Could not find filter to open dialog type: 0 with
19:00:31.207: Urządzenie do przechwytywania wideo: DecodeDeviceId failed
19:00:31.208: Urządzenie do przechwytywania wideo: Video configuration failed
19:00:36.431: User Removed source 'Urządzenie do przechwytywania wideo' (dshow_input) from scene 'transmisja'
19:00:47.778: User added source 'Przechwytywanie ekranu 1' (monitor_capture) to scene 'transmisja'
 
Last edited:

Narcogen

Active Member
OK, looking at your logfile:

18:57:58.009: Available Video Adapters:
18:57:58.018: Loading up D3D11 on adapter Microsoft Basic Render Driver (0)
18:57:58.023: D3D11 loaded successfully, feature level used: 45056


Your computer is using the basic display driver, which means that either your machine doesn't have a GPU that OBS needs to operate, or you don't have the correct driver installed for it.
 

Akshay_M

New Member
This is correct. As per below line either your computer does not have a graphics card, or it is burnt or the drivers are not good enough.

18:57:58.018: Loading up D3D11 on adapter Microsoft Basic Render Driver (0)

Hence the questions:

Do you have a graphics card on your system?
If not, please get one.
If yes, do you see in device manager?
If yes, try updating the drivers.
If not, it might be burnt, and you need to contact the manufacturer.
 

davno_pora

New Member
This is correct. As per below line either your computer does not have a graphics card, or it is burnt or the drivers are not good enough.

18:57:58.018: Loading up D3D11 on adapter Microsoft Basic Render Driver (0)

Hence the questions:

Do you have a graphics card on your system?
If not, please get one.
If yes, do you see in device manager?
If yes, try updating the drivers.
If not, it might be burnt, and you need to contact the manufacturer.
I have graphic card, but it's just integrated one... So I need proper one?
Akshay, thanks for help.
 

Narcogen

Active Member
Even an integrated card should be properly identified in the log with a manufacturer name and series number if it has a correctly functioning driver. The Microsoft Basic Render Driver is what Windows uses when it can't identify what it's plugged into but knows it's some kind of display card. So either that integrated card is really just so old that OBS (or WIndows, for that matter) doesn't recognize what it is, or it has a custom driver it needs but is not installed/functioning properly.
 

davno_pora

New Member
Even an integrated card should be properly identified in the log with a manufacturer name and series number if it has a correctly functioning driver. The Microsoft Basic Render Driver is what Windows uses when it can't identify what it's plugged into but knows it's some kind of display card. So either that integrated card is really just so old that OBS (or WIndows, for that matter) doesn't recognize what it is, or it has a custom driver it needs but is not installed/functioning properly.
thank you for now, I will investigate. Ther is no esclamation marks over the driver in Windows hardware menu, but I have a look if I can get new drivers. I don't think staff can be too old- it's probably just old driver. Have a llokfin this.
 

davno_pora

New Member
It says it's Intel g33/31 chipset family, both windows and intel graphic cards recognition tool says it.. It does not seem to be burnt, everything works fine. There is no driver update for this card.
 
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