Question / Help Can't Even Get Preview Stream Working

[Bean]

I am a total newbie, so I apologize if this is a dumb question. I'm on a Win7 laptop, a Toshiba Satellite C655.

When I hit "preview stream", I get the following error:

Could not initialize DirectX 10 on Intel(R) HD Graphics. This error can happen for one of the following reasons:

1) Your GPU is not supported (DirectX 10 is required -- note that many integrated laptop GPUs do not support DX10.)
2) You are running Windows Vista without the "Platform Update."
3) Your video card drivers are out of date.

If you are using a laptop with NVIDIA Optimus or AMD Switchable Graphics, make sure OBS is set to run on the high performance GPU in your driver settings.

Which is all well and good, except for:

*I have DirectX 11.
*I'm not running Windows Vista.
*My drivers are all up to date. I checked them.
*I'm not running an NVIDIA or AMD anything.

Is there anything I can do?

 

[dodgepong]

Your integrated GPU does not support DirectX 10. Just because you have DirectX 11 software installed does not bean your GPU supports it on a hardware level.

 

[Lain]

Our new multiplatform build should work with it: https://github.com/jp9000/obs-studio/releases/download/0.5.1/OBS-MP-Win-0.5.1.zip

Though make sure to get and install the vs2013 redistributables from microsoft here: http://www.microsoft.com/en-us/download/details.aspx?id=40784 (x86)

 

[Bean]

Oh wow, thank you! This worked!

For anyone else in this topic, the second link Jim posted took me to something that downloaded the DLL files for cell phones (or Mac, not sure which). I had to play with it a bit to get to the Windows installer, so keep that in mind if you download the redistributables package and it tells you it isn't a valid file.

 

[Lain]

The second link is the visual studio 2013 C/C++ runtime libraries, it's currently required to run the program. You need to download the one labeled 'x86'.