Question / Help Cannot get Lifecam 3000 HD to work.

S

Settingscon

New Member
Hello everyone.

So, as the title says, I can't get my webcam to work on OBS with video capture device source. The software recognizes the webcam but it doesn't seem to turn on in any mode (preview, recording or streaming). I've tried countless things, and got some interesting info. My OS is windows 10.

- My lifecam 3000 HD actually only works on skype. I've tried to test it on facebook and gmail on firefox and with the the Microsoft Life Cam software, and it didn't make a damn thing. But I'm actually not very worried about it not working with microsoft life cam because they don't have a proper driver for windows 10.

- I've tried to connect it on every different USB port on my machine (directly, not with any hub), both 3.0 or 2.0, and it still only works with skype.

- I've actually managed to make it show up as a video capture device for like, 1 second, but then it turned off and yeah, that's all. It still worked on skype.

- Finally, and most importantly, I've tried to take a look at the log and it has a big "Warning -- DShowPlugin: control->Run failed, result = 80004002" looking at me, but I have no idea what to do with this.


Can anyone help me please? Sorry if it's something stupid I've overlooked, I did try to search for a solution for a long time.

The part of the log that addresses the problem (since I couldn't post the entire log because of character limit)

EDIT: Oh yeah, I forgot to mention, but I did try with both 32-bit and 64-bit versions but still got nothing.

Code: 
00:50:55: Open Broadcaster Software v0.656b - 64bit (　^ω^)
00:50:55: -------------------------------
00:50:55: CPU Name: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
00:50:55: CPU Speed: 3310MHz
00:50:55: Physical Memory:  8134MB Total, 5550MB Free
00:50:55: stepping id: 7, model 42, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 4
00:50:55: monitor 1: pos={0, 0}, size={1920, 1080}
00:50:55: Windows Version: 10.0 Build 10240 (revision 16384)
00:50:55: Aero is Enabled
00:50:55: -------------------------------
00:50:55: OBS Modules:
00:50:55: Base Address  Module
00:50:55: 00000000B5200000 OBS.exe
00:50:55: 000000000B310000 OBSApi.dll
00:50:55: 0000000015930000 DShowPlugin.dll
00:50:55: 000000001E0C0000 GraphicsCapture.dll
00:50:55: 00000000193F0000 NoiseGate.dll
00:50:55: 0000000017A60000 PSVPlugin.dll
00:50:55: 0000000016490000 scenesw.dll
00:50:55: ------------------------------------------
00:50:55:  device: Microsoft LifeCam HD-3000,
00:50:55:  device id \\?\usb#vid_045e&pid_0779&mi_00#7&2bab0915&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global,
00:50:55:  chosen type: YUY2, usingFourCC: false, res: 1280x720 - 1280x720, frameIntervals: 333333-666666
00:50:55:  use buffering: false - 0, fourCC: 'YUY2'
00:50:55:  audio device: Disable,
00:50:55:  audio device id Disabled,
00:50:55:  audio time offset 0,
00:50:55:
00:50:55: Using directshow input
Warning -- DShowPlugin: control->Run failed, result = 80004002
00:50:55: Scene buffering time set to 700
00:50:55: ------------------------------------------
00:50:55: Video Encoding: x264
00:50:55:  fps: 30
00:50:55:  width: 1280, height: 720
00:50:55:  preset: veryfast
00:50:55:  profile: main
00:50:55:  keyint: 60
00:50:55:  CBR: yes
00:50:55:  CFR: yes
00:50:55:  max bitrate: 2300
00:50:55:  buffer size: 2300
00:50:55: ------------------------------------------
00:50:59: Using Window Capture
00:51:08: FlushBufferedVideo: Flushing 3 packets over 67 ms
00:51:08: Total frames encoded: 342, total frames duplicated: 0 (0.00%)
00:51:08: Total frames rendered: 365, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
00:51:08:
00:51:08: Profiler time results:
00:51:08:
00:51:08: ==============================================================
00:51:08: video thread frame - [100%] [avg time: 0.852 ms] [children: 37%] [unaccounted: 63%]
00:51:08: | scene->Preprocess - [21.5%] [avg time: 0.183 ms]
00:51:08: | GPU download and conversion - [15.5%] [avg time: 0.132 ms] [children: 14.7%] [unaccounted: 0.822%]
00:51:08: | | flush - [13.7%] [avg time: 0.117 ms]
00:51:08: | | CopyResource - [0.704%] [avg time: 0.006 ms]
00:51:08: | | conversion to 4:2:0 - [0.235%] [avg time: 0.002 ms]
00:51:08: Convert444Threads - [100%] [avg time: 0.409 ms] [children: 98.8%] [unaccounted: 1.22%]
00:51:08: | Convert444toNV12 - [98.8%] [avg time: 0.404 ms]
00:51:08: encoder thread frame - [100%] [avg time: 0.789 ms] [children: 0.507%] [unaccounted: 99.5%]
00:51:08: | sending stuff out - [0.507%] [avg time: 0.004 ms]
00:51:08: ==============================================================
00:51:08:
00:51:08:
00:51:08: Profiler CPU results:
00:51:08:
00:51:08: ==============================================================
00:51:08: video thread frame - [cpu time: avg 0.47 ms, total 171.875 ms] [avg calls per frame: 1]
00:51:08: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
00:51:08: | GPU download and conversion - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
00:51:08: | | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
00:51:08: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
00:51:08: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
00:51:08: Convert444Threads - [cpu time: avg 0.39 ms, total 265.625 ms] [avg calls per frame: 2]
00:51:08: | Convert444toNV12 - [cpu time: avg 0.39 ms, total 265.625 ms] [avg calls per frame: 2]
00:51:08: encoder thread frame - [cpu time: avg 0.691 ms, total 234.375 ms] [avg calls per frame: 1]
00:51:08: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
00:51:08: ==============================================================
00:51:08:
00:51:08: =====Stream End: 2015-11-16, 00:51:08=================================================
00:51:08: =====Stream Start: 2015-11-16, 00:51:08===============================================
00:51:08:  Multithreaded optimizations: On
00:51:08:  Base resolution: 1920x1080
00:51:08:  Output resolution: 1280x720
00:51:08: ------------------------------------------
00:51:08: Loading up D3D10 on NVIDIA GeForce GTX 670 (Adapter 1)...
00:51:08: ------------------------------------------
00:51:08: Audio Format: 44100 Hz
00:51:08: ------------------------------------------
00:51:08: Audio Channels: 2 Ch
00:51:08: Playback device Default
00:51:08: ------------------------------------------
00:51:08: Using desktop audio input: Line Out (Scarlett Solo USB)
00:51:08: Global Audio time adjust: 0
00:51:08: ------------------------------------------
00:51:08: Using auxilary audio input: Microphone (Realtek High Definition Audio)
00:51:08: Mic time offset: 0
00:51:08: ------------------------------------------
00:51:08: Audio Encoding: AAC
00:51:08:  bitrate: 128
00:51:09: ------------------------------------------
00:51:09:  device: Microsoft LifeCam HD-3000,
00:51:09:  device id \\?\usb#vid_045e&pid_0779&mi_00#7&2bab0915&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global,
00:51:09:  chosen type: YUY2, usingFourCC: false, res: 1280x720 - 1280x720, frameIntervals: 333333-666666
00:51:09:  use buffering: false - 0, fourCC: 'YUY2'
00:51:09:  audio device: Disable,
00:51:09:  audio device id Disabled,
00:51:09:  audio time offset 0,
00:51:09:
00:51:09: Using directshow input
00:51:09: Using Window Capture
Warning -- DShowPlugin: control->Run failed, result = 80004002
00:51:09: Scene buffering time set to 700
00:51:09: ------------------------------------------
 
S

sam686

Member
res: 1280x720
frameIntervals: 333333-666666, or 30-15 fps. (10000000 / frameintervals = frames per second)

If this camera capture is a USB 2.0, there isn't enough bandwidth to run 1280x720 at 30 fps. Try reducing the resolution to maybe 640x480 30 fps, or 1280x720 10 fps. This is limited by USB 2.0 speed.
 
S

Settingscon

New Member
Oh, I didn't know that... But I just tried that and lower resolutions, with 15-30 fps and unfortunately it still doesn't work.
 
S

Settingscon

New Member
Bump, I did some more research looking into usb bandwith problems, and I think I'm on to something. I tested the webcam on my macbook, it works perfectly with everything, OBS included. So yeah, it doesn't seem like the problem is the webcam or OBS, so thanks for the hint. But I still can't get it to work on my pc, I already tried to restart with only mouse webcam plugged and it still only works in skype. Does anyone have any ideas? Do you think formatting into windows 7 might resolve this?

Thanks in advance.
 
S

Settingscon

New Member
Alright, it's working now. I did an update via Windows Update (seems I was missing a big one) and reaseated the power cord and every usb device on my pc. I'm not sure which one did the trick since I did both before testing, but now the webcam is working with every software I have (OBS included, ofc).

Thanks Sam.
 
I

IcedPhenix

New Member
Well i have the same problem now. My windows is up to date (win 10) i can see the cam in skype, tinychat etc. but its still complete black in OBS.

The cam is plugged in an 3.0 usp backport on my PC and my PC should have enough juice to get it running. (also there is this lovly blue light on the cam that shows me it is running and has juice)
 
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