Question / Help BrowserSource content randomly disappearing

cTnko

New Member
Win 10 x64 ver 1703, OBS Studio 18.0.1 64 bit

Hi, to describe my problem in better detail.
As everyone i am using BrowserSource to add certain elements to my stream (Stream Labs alert box, Gaming for Good alert box and follow/donate/top donate overlay from gaming for good).

In my obs i have one scene called "notifications" which contain all alert boxes and second scene containing my webcam, cam overlay and the last/follow/donate/top donate elements from gaming for good).

Later on i insert both the Notifications and Overlay scene into the regular scenes that i use while streaming to make everything "simple" and compact, since the overlay that includes the cam contains 8 items, its much simple to just add the whole scene than copy everything.

About 2 weeks ago the BrowserSource content started disappearing randomly while i was streaming, the text simply disappears with no error (no useful info in the log), same thing seems to be happening to my Stream Labs alert box, randomly/after some time the alerts just stop working and i have to reload the BrowserSource for each specific item that disappeared.

As of right now i am unable to pin point the problem, hardware is the same, internet connection is the same, win 10 might have updated during such period.

Do you have any idea what could be causing this or how could i debug this?
I attached an "empty" log in case someone would like to check the scene hierarchy.
At the moment i don't have a log from a streaming session that involved such behavior (but like i said i did check such a while back, there was nothing related to BrowserSource in any of the "problematic" streams).
I can try to grab a log next time such behavior happens but i doubt it would be of any help.

Thanks for any ideas you guys might have :/
 

Attachments

  • 2017-05-01 21-05-58.txt
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R1CH

Forum Admin
Developer
Make sure OBS is whitelisted in any firewall / antivirus software. Antivirus in particular tends to mess up long connections like websockets that streamlabs uses.
 

cTnko

New Member
Thanks, R1CH, is there any chance that you know how to do such in Eset Smart Security?
I can add the OBS executable to antivirus exceptions, but that only prevents the OBS from being run time scanned, i can't seem to find a way to also add it to the firewall exclusions :/

I am also attaching a log from today, the websocket for stream labs and also gaming for good got cut several times, but like i said nothing useful in the log (which makes sense).
 

Attachments

  • 2017-05-02 13-03-42.txt
    24.7 KB · Views: 18

cTnko

New Member
So i added OBS both to antivirus exceptions and to firewall exceptions, it didn't help at all, any other ideas? :(
 

superderek

New Member
So i added OBS both to antivirus exceptions and to firewall exceptions, it didn't help at all, any other ideas? :(
Sorry for the necro post, but I've been having this exact issue for months. Did you ever find out the cause?
 
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