Bug Report Black screen when streaming certain game

N

Niko Jims

New Member
I've been trying to stream Tera Online for about a month and I keep getting the same (bad) results.

The first result is trying to use the game capture feature to stream. This leads to me just getting a black screen on the stream (I think audio still works). Other games work fine for me (Team Fortress 2, Left 4 Dead, etc.).

This has been going on for a month, so the update(s) was not the cause of this. I also run in Full Screen mode.

Ignore the frames dropped portion, I just quickly recorded the servlist/game menu which lags a lot ever since I set up AA with Tera.
Code: 
Open Broadcaster Software v0.472b - 32bit (´・ω・｀)
-------------------------------
CPU Name: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
CPU Speed: 3391MHz
Physical Memory:  4095MB Total, 3534MB Free
stepping id: 9, model 10, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 4
monitor 1: pos={0, 0}, size={1920, 1080}
Windows Version: 6.1 Build 7601 S
Aero is Enabled
------------------------------------------
Adapter 1
  Video Adapter: AMD Radeon HD 6900 Series
  Video Adapter Dedicated Video Memory: 2133544960
  Video Adapter Shared System Memory: 4016101376
=====Stream Start=====================================================================
  Multithreaded optimizations: On
  Base resolution: 1920x1080
  Output resolution: 852x480
------------------------------------------
Loading up D3D10...
Playback device {0.0.0.00000000}.{cde2e8a3-4a33-4279-b9ed-a3a984490198}
------------------------------------------
Using desktop audio input: Speakers (5- Harman/Kardon SoundSticks)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
Using graphics capture
x264: using cpu capabilities: MMX2 SSE2Fast SSSE3 FastShuffle SSE4.2 AVX
x264: profile High, level 3.1
------------------------------------------
Video Encoding: x264
    fps: 60
    width: 852, height: 480
    preset: fast
    CBR: no
    CFR: no
    max bitrate: 700
    buffer size: 700
    quality: 5
------------------------------------------
Total frames rendered: 328, number of frames that lagged: 104 (31.71%) (it's okay for some frames to lag)
x264: frame I:2     Avg QP:13.50  size:   533
x264: frame P:65    Avg QP:15.29  size:    27
x264: frame B:189   Avg QP:19.38  size:    22
x264: consecutive B-frames:  1.2%  0.0%  0.0% 98.8%
x264: mb I  I16..4: 100.0%  0.0%  0.0%
x264: mb P  I16..4:  0.0%  0.0%  0.0%  P16..4:  0.0%  0.0%  0.0%  0.0%  0.0%    skip:100.0%
x264: mb B  I16..4:  0.0%  0.0%  0.0%  B16..8:  0.0%  0.0%  0.0%  direct: 0.0%  skip:100.0%
x264: 8x8 transform intra:0.0%
x264: coded y,uvDC,uvAC intra: 0.0% 0.0% 0.0% inter: 0.0% 0.0% 0.0%
x264: i16 v,h,dc,p: 97%  0%  3%  0%
x264: i8c dc,h,v,p: 100%  0%  0%  0%
x264: Weighted P-Frames: Y:0.0% UV:0.0%
x264: kb/s:10.28
=====Stream End=======================================================================
=====Stream Start=====================================================================
  Multithreaded optimizations: On
  Base resolution: 1920x1080
  Output resolution: 852x480
------------------------------------------
Loading up D3D10...
Playback device {0.0.0.00000000}.{cde2e8a3-4a33-4279-b9ed-a3a984490198}
------------------------------------------
Using desktop audio input: Speakers (5- Harman/Kardon SoundSticks)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
Using graphics capture
Using graphics capture
x264: using cpu capabilities: MMX2 SSE2Fast SSSE3 FastShuffle SSE4.2 AVX
x264: profile High, level 3.1
------------------------------------------
Video Encoding: x264
    fps: 60
    width: 852, height: 480
    preset: fast
    CBR: no
    CFR: no
    max bitrate: 700
    buffer size: 700
    quality: 5
------------------------------------------
Total frames rendered: 289, number of frames that lagged: 102 (35.29%) (it's okay for some frames to lag)
x264: frame I:1     Avg QP:16.00  size:   905
x264: frame P:55    Avg QP:14.71  size:    27
x264: frame B:163   Avg QP:18.89  size:    22
x264: consecutive B-frames:  0.5%  0.0%  0.0% 99.5%
x264: mb I  I16..4: 100.0%  0.0%  0.0%
x264: mb P  I16..4:  0.0%  0.0%  0.0%  P16..4:  0.0%  0.0%  0.0%  0.0%  0.0%    skip:100.0%
x264: mb B  I16..4:  0.0%  0.0%  0.0%  B16..8:  0.0%  0.0%  0.0%  direct: 0.0%  skip:100.0%
x264: 8x8 transform intra:0.0%
x264: coded y,uvDC,uvAC intra: 0.0% 0.0% 0.0% inter: 0.0% 0.0% 0.0%
x264: i16 v,h,dc,p: 97%  0%  3%  0%
x264: i8c dc,h,v,p: 100%  0%  0%  0%
x264: Weighted P-Frames: Y:0.0% UV:0.0%
x264: kb/s:9.45
=====Stream End=======================================================================
=====Stream Start=====================================================================
  Multithreaded optimizations: On
  Base resolution: 1920x1080
  Output resolution: 852x480
------------------------------------------
Loading up D3D10...
Playback device {0.0.0.00000000}.{cde2e8a3-4a33-4279-b9ed-a3a984490198}
------------------------------------------
Using desktop audio input: Speakers (5- Harman/Kardon SoundSticks)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
Using graphics capture
x264: using cpu capabilities: MMX2 SSE2Fast SSSE3 FastShuffle SSE4.2 AVX
x264: profile High, level 3.1
------------------------------------------
Video Encoding: x264
    fps: 60
    width: 852, height: 480
    preset: fast
    CBR: no
    CFR: no
    max bitrate: 700
    buffer size: 700
    quality: 5
------------------------------------------
Total frames rendered: 1846, number of frames that lagged: 564 (30.55%) (it's okay for some frames to lag)
x264: frame I:8     Avg QP:12.25  size:   254
x264: frame P:448   Avg QP:15.13  size:    27
x264: frame B:1322  Avg QP:19.15  size:    22
x264: consecutive B-frames:  0.8%  0.0%  0.0% 99.2%
x264: mb I  I16..4: 100.0%  0.0%  0.0%
x264: mb P  I16..4:  0.0%  0.0%  0.0%  P16..4:  0.0%  0.0%  0.0%  0.0%  0.0%    skip:100.0%
x264: mb B  I16..4:  0.0%  0.0%  0.0%  B16..8:  0.0%  0.0%  0.0%  direct: 0.0%  skip:100.0%
x264: 8x8 transform intra:0.0%
x264: coded y,uvDC,uvAC intra: 0.0% 0.0% 0.0% inter: 0.0% 0.0% 0.0%
x264: i16 v,h,dc,p: 97%  0%  3%  0%
x264: i8c dc,h,v,p: 100%  0%  0%  0%
x264: Weighted P-Frames: Y:0.0% UV:0.0%
x264: kb/s:8.61
=====Stream End=======================================================================

Profiler results:

==============================================================
frame - [100%] [avg time: 16.233 ms] [avg calls per frame: 1] [children: 97%] [unaccounted: 3.01%]
| scene->Preprocess - [0.0123%] [avg time: 0.002 ms] [avg calls per frame: 1]
| video encoding and uploading - [97%] [avg time: 15.743 ms] [avg calls per frame: 1] [children: 3.28%] [unaccounted: 93.7%]
| | CopyResource - [0.0924%] [avg time: 0.015 ms] [avg calls per frame: 0]
| | conversion to 4:2:0 - [0.0739%] [avg time: 0.012 ms] [avg calls per frame: 0]
| | call to encoder - [3.11%] [avg time: 0.505 ms] [avg calls per frame: 0]
| | sending stuff out - [0.00616%] [avg time: 0.001 ms] [avg calls per frame: 0]
==============================================================
 
Krazy

Krazy

Town drunk
It's possible Tera uses some sort of anti-cheat/hack process that interferes with Game Capture's ability to hook into the game. If possible, run the game in borderless windowed mode and use Window Capture with Aero enabled.
 
L

Lain

Forum Admin
Lain
Forum Moderator
Developer
could you try capturing tera again with game capture, then give me the contents of the file: %appdata%\obs\pluginData\captureHookLog.txt ? For some reason it's not making the connection, and I'd like to see what's going on with the hook
 
N

Niko Jims

New Member
Jim said:
could you try capturing tera again with game capture, then give me the contents of the file: %appdata%\obs\pluginData\captureHookLog.txt ? For some reason it's not making the connection, and I'd like to see what's going on with the hook
Click to expand...
Code: 
InitD3D9Capture: could not load address of Direct3DCreate9Ex
 
L

Lain

Forum Admin
Lain
Forum Moderator
Developer
You appear to have a graphics mod loaded for the game (or the game is using it's own proxy D3D9.dll). If you're using a graphics mod for tera, uninstall it, otherwise game capture currently won't be able to function properly with it. I might be able to fix this issue in the future, but poorly made mods tend to do this, it's somewhat irritating. I really wish they'd export -all- the functions rather than just the single function.
 
N

Niko Jims

New Member
Yup, that was the problem. I forgot I installed a SMAA Injector. Seems to work fine now, or at least it shows up in the preview now so I'm going to assume all is well. Thanks for the help.
 
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