Question / Help Black screen only for USAA website

S

Superdayv

New Member
Hi,

I am using OBS on Windows 7 for recording activity on various web sites. It works fine, but when I am on the USAA.com web site all I get is a black screen, my web cam and the mouse arrow. Have tried monitor and window capture without success. The log below shows me switching from one window to the USAA site and back again. Full window then black, then full and then black. What's going on?

Code: 
15:50:15: Open Broadcaster Software v0.592b - 32bit (´・ω・｀)
15:50:15: -------------------------------
15:50:15: CPU Name: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz
15:50:15: CPU Speed: 3093MHz
15:50:15: Physical Memory:  4095MB Total, 4095MB Free
15:50:15: stepping id: 7, model 42, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 4
15:50:15: monitor 1: pos={0, 0}, size={1920, 1080}
15:50:15: Windows Version: 6.1 Build 7601 S
15:50:15: Aero is Disabled
15:50:15: -------------------------------
15:50:15: OBS Modules:
15:50:15: Base Address     Module
15:50:15: 00350000         OBS.exe
15:50:15: 5D8D0000         OBSApi.dll
15:50:15: 5E0A0000         DShowPlugin.dll
15:50:15: 69630000         GraphicsCapture.dll
15:50:15: 69660000         NoiseGate.dll
15:50:15: 69610000         PSVPlugin.dll
15:50:15: ------------------------------------------
15:50:15: Adapter 1
15:50:15:   Video Adapter: Intel(R) HD Graphics Family
15:50:15:   Video Adapter Dedicated Video Memory: 67108864
15:50:15:   Video Adapter Shared System Memory: 1711276032
15:50:15:   Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
15:50:15: =====Stream Start: 2014-02-12, 15:50:15===============================================
15:50:15:   Multithreaded optimizations: On
15:50:15:   Base resolution: 1920x1080
15:50:15:   Output resolution: 1920x1080
15:50:15: ------------------------------------------
15:50:15: Loading up D3D10 on Intel(R) HD Graphics Family (Adapter 1)...
15:50:15: ------------------------------------------
15:50:15: Audio Format: 48000hz
15:50:15: Playback device Default
15:50:15: ------------------------------------------
15:50:15: Using desktop audio input: Speakers / Headphones (IDT High Definition Audio CODEC)
15:50:15: ------------------------------------------
15:50:15: Using auxilary audio input: Integrated Microphone Array (IDT High Definition Audio CODEC)
15:50:15: ------------------------------------------
15:50:15: Audio Encoding: AAC
15:50:15:     bitrate: 128
15:50:15: ------------------------------------------
15:50:15:     device: HP High Definition Webcam,
15:50:15:     device id \\?\usb#vid_04f2&pid_b1e7&mi_00#7&d301cf3&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global,
15:50:15:     chosen type: MJPG, usingFourCC: false, res: 1280x800 - 1280x800, frameIntervals: 333333-1000000
15:50:15:     use buffering: false - 0, fourCC: 'MJPG'
15:50:15:     audio device: Disable,
15:50:15:     audio device id Disabled,
15:50:15: 
15:50:16: Using directshow input
15:50:16: Using Monitor Capture
15:50:16: Scene buffering time set to 700
15:50:16: ------------------------------------------
15:50:16: Video Encoding: x264
15:50:16:     fps: 30
15:50:16:     width: 1920, height: 1080
15:50:16:     preset: veryfast
15:50:16:     profile: high
15:50:16:     keyint: 250
15:50:16:     CBR: yes
15:50:16:     CFR: yes
15:50:16:     max bitrate: 3500
15:50:16:     buffer size: 3500
15:50:16: ------------------------------------------
15:50:16: MMDeviceAudioSource: Frequency for device 'Speakers / Headphones (IDT High Definition Audio CODEC)' is 384000, samples per sec is 48000
15:50:16: MMDeviceAudioSource: Frequency for device 'Integrated Microphone Array (IDT High Definition Audio CODEC)' is 384000, samples per sec is 48000
15:50:53: Total frames encoded: 1070, total frames duplicated: 4 (0.37%)
15:50:53: Total frames rendered: 1074, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
15:50:53: 
15:50:53: Profiler time results:
15:50:53: 
15:50:53: ==============================================================
15:50:53: video thread frame - [100%] [avg time: 9.316 ms] [children: 95.9%] [unaccounted: 4.08%]
15:50:53: | scene->Preprocess - [94.5%] [avg time: 8.808 ms]
15:50:53: | GPU download and conversion - [1.37%] [avg time: 0.128 ms] [children: 1.21%] [unaccounted: 0.161%]
15:50:53: | | flush - [0.29%] [avg time: 0.027 ms]
15:50:53: | | CopyResource - [0.537%] [avg time: 0.05 ms]
15:50:53: | | conversion to 4:2:0 - [0.386%] [avg time: 0.036 ms]
15:50:53: Convert444Threads - [100%] [avg time: 1.306 ms] [children: 99.2%] [unaccounted: 0.766%]
15:50:53: | Convert444toNV12 - [99.2%] [avg time: 1.296 ms]
15:50:53: encoder thread frame - [100%] [avg time: 2.511 ms]
15:50:53: ==============================================================
15:50:53: 
15:50:53: 
15:50:53: Profiler CPU results:
15:50:53: 
15:50:53: ==============================================================
15:50:53: video thread frame - [cpu time: avg 7.131 ms, total 7659.65 ms] [avg calls per frame: 1]
15:50:53: | scene->Preprocess - [cpu time: avg 6.739 ms, total 7238.45 ms] [avg calls per frame: 1]
15:50:53: | GPU download and conversion - [cpu time: avg 0.101 ms, total 109.201 ms] [avg calls per frame: 1]
15:50:53: | | flush - [cpu time: avg 0.014 ms, total 15.6 ms] [avg calls per frame: 1]
15:50:53: | | CopyResource - [cpu time: avg 0.074 ms, total 78.001 ms] [avg calls per frame: 1]
15:50:53: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
15:50:53: Convert444Threads - [cpu time: avg 1.337 ms, total 2808.02 ms] [avg calls per frame: 2]
15:50:53: | Convert444toNV12 - [cpu time: avg 1.337 ms, total 2808.02 ms] [avg calls per frame: 2]
15:50:53: encoder thread frame - [cpu time: avg 2.141 ms, total 2246.41 ms] [avg calls per frame: 1]
15:50:53: ==============================================================
15:50:53: 
15:50:53: =====Stream End: 2014-02-12, 15:50:53=================================================
15:51:08: =====Stream Start: 2014-02-12, 15:51:08===============================================
15:51:08:   Multithreaded optimizations: On
15:51:08:   Base resolution: 1920x1080
15:51:08:   Output resolution: 1920x1080
15:51:08: ------------------------------------------
15:51:08: Loading up D3D10 on Intel(R) HD Graphics Family (Adapter 1)...
15:51:08: ------------------------------------------
15:51:08: Audio Format: 48000hz
15:51:08: Playback device Default
15:51:08: ------------------------------------------
15:51:08: Using desktop audio input: Speakers / Headphones (IDT High Definition Audio CODEC)
15:51:08: ------------------------------------------
15:51:08: Using auxilary audio input: Integrated Microphone Array (IDT High Definition Audio CODEC)
15:51:08: ------------------------------------------
15:51:08: Audio Encoding: AAC
15:51:08:     bitrate: 128
15:51:08: ------------------------------------------
15:51:08:     device: HP High Definition Webcam,
15:51:08:     device id \\?\usb#vid_04f2&pid_b1e7&mi_00#7&d301cf3&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global,
15:51:08:     chosen type: MJPG, usingFourCC: false, res: 1280x800 - 1280x800, frameIntervals: 333333-1000000
15:51:08:     use buffering: false - 0, fourCC: 'MJPG'
15:51:08:     audio device: Disable,
15:51:08:     audio device id Disabled,
15:51:08: 
15:51:09: Using directshow input
15:51:09: Using Monitor Capture
15:51:09: Scene buffering time set to 700
15:51:09: ------------------------------------------
15:51:09: Video Encoding: x264
15:51:09:     fps: 30
15:51:09:     width: 1920, height: 1080
15:51:09:     preset: veryfast
15:51:09:     profile: high
15:51:09:     keyint: 250
15:51:09:     CBR: yes
15:51:09:     CFR: yes
15:51:09:     max bitrate: 3500
15:51:09:     buffer size: 3500
15:51:09: ------------------------------------------
15:51:09: MMDeviceAudioSource: Frequency for device 'Speakers / Headphones (IDT High Definition Audio CODEC)' is 384000, samples per sec is 48000
15:51:09: MMDeviceAudioSource: Frequency for device 'Integrated Microphone Array (IDT High Definition Audio CODEC)' is 384000, samples per sec is 48000
15:51:43: Total frames encoded: 997, total frames duplicated: 6 (0.60%)
15:51:43: Total frames rendered: 1002, number of late frames: 1 (0.10%) (it's okay for some frames to be late)
15:51:44: 
15:51:44: Profiler time results:
15:51:44: 
15:51:44: ==============================================================
15:51:44: video thread frame - [100%] [avg time: 6.978 ms] [children: 97.9%] [unaccounted: 2.15%]
15:51:44: | scene->Preprocess - [95.8%] [avg time: 6.684 ms]
15:51:44: | GPU download and conversion - [2.06%] [avg time: 0.144 ms] [children: 1.68%] [unaccounted: 0.387%]
15:51:44: | | flush - [0.974%] [avg time: 0.068 ms]
15:51:44: | | CopyResource - [0.631%] [avg time: 0.044 ms]
15:51:44: | | conversion to 4:2:0 - [0.0717%] [avg time: 0.005 ms]
15:51:44: Convert444Threads - [100%] [avg time: 1.119 ms] [children: 99.1%] [unaccounted: 0.894%]
15:51:44: | Convert444toNV12 - [99.1%] [avg time: 1.109 ms]
15:51:44: encoder thread frame - [100%] [avg time: 2.362 ms]
15:51:44: ==============================================================
15:51:44: 
15:51:44: 
15:51:44: Profiler CPU results:
15:51:44: 
15:51:44: ==============================================================
15:51:44: video thread frame - [cpu time: avg 5.947 ms, total 5959.24 ms] [avg calls per frame: 1]
15:51:44: | scene->Preprocess - [cpu time: avg 5.776 ms, total 5787.64 ms] [avg calls per frame: 1]
15:51:44: | GPU download and conversion - [cpu time: avg 0.093 ms, total 93.602 ms] [avg calls per frame: 1]
15:51:44: | | flush - [cpu time: avg 0.062 ms, total 62.401 ms] [avg calls per frame: 1]
15:51:44: | | CopyResource - [cpu time: avg 0.031 ms, total 31.201 ms] [avg calls per frame: 1]
15:51:44: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
15:51:44: Convert444Threads - [cpu time: avg 1.125 ms, total 2199.61 ms] [avg calls per frame: 2]
15:51:44: | Convert444toNV12 - [cpu time: avg 1.109 ms, total 2168.41 ms] [avg calls per frame: 2]
15:51:44: encoder thread frame - [cpu time: avg 1.981 ms, total 1934.41 ms] [avg calls per frame: 1]
15:51:44: ==============================================================
15:51:44: 
15:51:44: =====Stream End: 2014-02-12, 15:51:44=================================================
 
R

R1CH

Forum Admin
Developer
Does this happen with any secure site, eg https://www.google.com/ ? I have no idea, but it's possible Chrome or a 3rd party program is blocking secure websites from screen capture to help protect against trojans.
 
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