Bug Report Avermedia Live Gamer HD

[seangt12345]

My live gamer HD is giving me a black screen when I try to use it with OBS. The pass-through function from my gfx card, to the capture card, to my monitor works fine. I tried to use the RECentral software to see if that would work but it is telling me that the live gamer hd is already in use by other software. I uninstalled and turned off anything that might be using the card like skype, xsplit, etc. but still no dice. Even after uninstalling the drivers for the live gamer hd, shutting down, and reinstalling everything, I still have the same problem. It is strange to me because sometimes the card will work with no problem but most of the time it does not. I searched the xsplit forums for the problem but saw no solution to my problem and I am quite frankly, stumped.

 

[dodgepong]

So you've tried reinstalling everything and it still isn't working? Weird...are you sure you uninstalled it correctly before reinstalling?

I mean, I guess you could try re-seating it, or putting it into a different PCI slot or something.

 

[Lain]

Also please remember to include a log in case there's a hint of what's going on in there

 

[seangt12345]

I have put it in all the pci slots i can.
Here is the log:
12:54:17: Open Broadcaster Software v0.522b - 32bit (´・ω・｀)
12:54:17: -------------------------------
12:54:17: CPU Name: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
12:54:17: CPU Speed: 3399MHz
12:54:17: Physical Memory: 4095MB Total, 4095MB Free
12:54:17: stepping id: 9, model 10, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 4
12:54:17: monitor 1: pos={0, 0}, size={1920, 1080}
12:54:17: monitor 2: pos={1920, 0}, size={1920, 1080}
12:54:17: Windows Version: 6.1 Build 7601 S
12:54:17: Aero is Enabled
12:54:17: -------------------------------
12:54:17: OBS Modules:
12:54:17: Base Address Module
12:54:17: 01190000 OBS.exe
12:54:17: 72850000 OBSApi.dll
12:54:17: 74660000 DShowPlugin.dll
12:54:17: 74640000 GraphicsCapture.dll
12:54:17: 73030000 NoiseGate.dll
12:54:17: ------------------------------------------
12:54:17: Adapter 1
12:54:17: Video Adapter: NVIDIA GeForce GTX 660
12:54:17: Video Adapter Dedicated Video Memory: 2091319296
12:54:17: Video Adapter Shared System Memory: 2147479552
12:54:17: =====Stream Start: 2013-05-18, 12:54:17===============================================
12:54:17: Multithreaded optimizations: On
12:54:17: Base resolution: 1920x1080
12:54:17: Output resolution: 1920x1080
12:54:17: ------------------------------------------
12:54:17: Loading up D3D10...
12:54:17: Playback device Default
12:54:17: ------------------------------------------
12:54:17: Using desktop audio input: Headset Earphone (2- ASTRO MixAmp Pro )
12:54:17: ------------------------------------------
12:54:17: Using auxilary audio input: Headset Microphone (2- ASTRO MixAmp Pro )
12:54:17: ------------------------------------------
12:54:17: Audio Encoding: AAC
12:54:17: bitrate: 128
12:54:17: ------------------------------------------
12:54:17: device: AVerMedia HD Capture C985 Bus 2,
12:54:17: device id \\?\pci#ven_1af2&dev_a001&subsys_a0011af2&rev_00#4&363466c&0&00e0#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{957bd672-7934-4b55-b81a-3e22b14c679a},
12:54:17: chosen type: YV12, usingFourCC: true, res: 1920x1080 - 1920x1080, frameIntervals: 333333-666666, fourCC: 'YV12'
12:54:17:
12:54:17: device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
12:54:17: Using directshow input
Warning -- DShowPlugin: control->Run failed, result = 8007001F
12:54:20: ------------------------------------------
12:54:20: Video Encoding: x264
12:54:20: fps: 30
12:54:20: width: 1920, height: 1080
12:54:20: preset: fast
12:54:20: CBR: no
12:54:20: CFR: no
12:54:20: max bitrate: 1500
12:54:20: buffer size: 1500
12:54:20: quality: 8
12:54:20: ------------------------------------------
12:54:21: Total frames rendered: 49, number of frames that lagged: 0 (0.00%) (it's okay for some frames to lag)
12:54:22: =====Stream End: 2013-05-18, 12:54:22=================================================
12:54:22:
12:54:22: Profiler results:
12:54:22:
12:54:22: ==============================================================
12:54:22: frame - [100%] [avg time: 2.773 ms] [avg calls per frame: 1] [children: 70.7%] [unaccounted: 29.3%]
12:54:22: | scene->Preprocess - [0%] [avg time: 0 ms] [avg calls per frame: 1]
12:54:22: | video encoding and uploading - [70.7%] [avg time: 1.961 ms] [avg calls per frame: 1] [children: 70.5%] [unaccounted: 0.18%]
12:54:22: | | CopyResource - [0.433%] [avg time: 0.012 ms] [avg calls per frame: 0]
12:54:22: | | conversion to 4:2:0 - [0.252%] [avg time: 0.007 ms] [avg calls per frame: 0]
12:54:22: | | call to encoder - [69.9%] [avg time: 1.937 ms] [avg calls per frame: 0]
12:54:22: | | sending stuff out - [0%] [avg time: 0 ms] [avg calls per frame: 0]
12:54:22: ==============================================================
12:54:22:

 

[Lain]

I don't know what the issue is here -- usually when you get those particular sort of errors, it means that the device is in use by another application or there's something wrong with the hardware. I know the C985 works because I have one myself, so I don't know what's going on for you in your specific case