Question / Help Avermedia Live Gamer Extreme GC550 no sound

akskiller

Member
Hi,

Recently after updating obs it seems it broke sound for the GC550 capture device. I cannot seem to get it working in multi platform but it works fine on the recent standalone OBS. The sound also works on the aver media application rec center. I tried reinstalling obs and the aver media driver but still doesn't seem to want to work on mulitpatorm obs.

Any idea? Thanks.
 

akskiller

Member
here is the two logs, one for multi and standalone

Code:
18:00:25: Open Broadcaster Software v0.657b - 32bit (´・ω・`)
18:00:25: -------------------------------
18:00:25: CPU Name: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
18:00:25: CPU Speed: 4000MHz
18:00:25: Physical Memory:  4095MB Total, 4095MB Free
18:00:25: stepping id: 3, model 60, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
18:00:25: monitor 1: pos={0, 0}, size={1920, 1080}
18:00:25: Windows Version: 10.0 Build 10586 (revision 0)
18:00:25: Aero is Enabled
18:00:25: -------------------------------
18:00:25: OBS Modules:
18:00:25: Base Address  Module
18:00:25: 00090000  OBS.exe
18:00:25: 69430000  OBSApi.dll
18:00:25: 693F0000  DShowPlugin.dll
18:00:25: 693C0000  GraphicsCapture.dll
18:00:25: 69390000  NoiseGate.dll
18:00:25: 70B90000  PSVPlugin.dll
18:00:25: 6B590000  scenesw.dll
18:00:25: ------------------------------------------
18:00:25: Adapter 1
18:00:25:  Video Adapter: AMD Radeon HD 7900 Series
18:00:25:  Video Adapter Dedicated Video Memory: 3198857216
18:00:25:  Video Adapter Shared System Memory: 1096044544
18:00:25:  Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
18:00:25: =====Stream Start: 2015-12-13, 18:00:25===============================================
18:00:25:  Multithreaded optimizations: On
18:00:25:  Base resolution: 1920x1080
18:00:25:  Output resolution: 1920x1080
18:00:25: ------------------------------------------
18:00:25: Loading up D3D10 on AMD Radeon HD 7900 Series (Adapter 1)...
18:00:25: ------------------------------------------
18:00:25: Audio Format: 48000 Hz
18:00:25: ------------------------------------------
18:00:25: Audio Channels: 2 Ch
18:00:25: Playback device Default
18:00:25: ------------------------------------------
18:00:25: Using desktop audio input: Speakers (Realtek High Definition Audio)
18:00:25: Global Audio time adjust: 0
18:00:25: ------------------------------------------
18:00:25: Audio Encoding: AAC
18:00:25:  bitrate: 128
18:00:25: ------------------------------------------
18:00:25:  device: AVerMedia GC550 Video Capture,
18:00:25:  device id \\?\usb#vid_07ca&pid_4710#200551000206#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{8ec460c4-0d2e-46fd-ad9b-331ff33de3b6},
18:00:25:  chosen type: YUY2, usingFourCC: false, res: 1920x1080 - 1920x1080, frameIntervals: 166666-666666
18:00:25:  use buffering: false - 0, fourCC: 'YUY2'
18:00:25:
18:00:25:  device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
18:00:25: Using directshow input
Warning -- DShowPlugin: control->Run failed, result = 800705AA
18:00:25: Scene buffering time set to 700
18:00:25: ------------------------------------------
18:00:25: Video Encoding: x264
18:00:25:  fps: 30
18:00:25:  width: 1920, height: 1080
18:00:25:  preset: veryfast
18:00:25:  profile: high
18:00:25:  keyint: 250
18:00:25:  CBR: yes
18:00:25:  CFR: yes
18:00:25:  max bitrate: 1000
18:00:25:  buffer size: 1000
18:00:25: ------------------------------------------
18:00:25: Using ReplayBuffer with a length of 1 seconds
18:00:44: Total frames encoded: 564, total frames duplicated: 1 (0.18%)
18:00:44: Total frames rendered: 589, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
18:00:45:
18:00:45: Profiler time results:
18:00:45:
18:00:45: ==============================================================
18:00:45: video thread frame - [100%] [avg time: 0.506 ms] [children: 18.6%] [unaccounted: 81.4%]
18:00:45: | scene->Preprocess - [0.198%] [avg time: 0.001 ms]
18:00:45: | GPU download and conversion - [18.4%] [avg time: 0.093 ms] [children: 16.2%] [unaccounted: 2.17%]
18:00:45: | | flush - [14%] [avg time: 0.071 ms]
18:00:45: | | CopyResource - [1.78%] [avg time: 0.009 ms]
18:00:45: | | conversion to 4:2:0 - [0.395%] [avg time: 0.002 ms]
18:00:45: Convert444Threads - [100%] [avg time: 0.893 ms] [children: 99.3%] [unaccounted: 0.672%]
18:00:45: | Convert444toNV12 - [99.3%] [avg time: 0.887 ms]
18:00:45: encoder thread frame - [100%] [avg time: 1.569 ms] [children: 1.27%] [unaccounted: 98.7%]
18:00:45: | sending stuff out - [1.27%] [avg time: 0.02 ms]
18:00:45: ==============================================================
18:00:45:
18:00:45:
18:00:45: Profiler CPU results:
18:00:45:
18:00:45: ==============================================================
18:00:45: video thread frame - [cpu time: avg 0.079 ms, total 46.875 ms] [avg calls per frame: 1]
18:00:45: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
18:00:45: | GPU download and conversion - [cpu time: avg 0.053 ms, total 31.25 ms] [avg calls per frame: 1]
18:00:45: | | flush - [cpu time: avg 0.026 ms, total 15.625 ms] [avg calls per frame: 1]
18:00:45: | | CopyResource - [cpu time: avg 0.027 ms, total 15.625 ms] [avg calls per frame: 1]
18:00:45: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
18:00:45: Convert444Threads - [cpu time: avg 0.967 ms, total 1093.75 ms] [avg calls per frame: 2]
18:00:45: | Convert444toNV12 - [cpu time: avg 0.967 ms, total 1093.75 ms] [avg calls per frame: 2]
18:00:45: encoder thread frame - [cpu time: avg 1.135 ms, total 640.625 ms] [avg calls per frame: 1]
18:00:45: | sending stuff out - [cpu time: avg 0.055 ms, total 31.25 ms] [avg calls per frame: 1]
18:00:45: ==============================================================
18:00:45:
18:00:45: =====Stream End: 2015-12-13, 18:00:45=================================================
 

akskiller

Member
Code:
17:59:19.849: CPU Name: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
17:59:19.849: CPU Speed: 4000MHz
17:59:19.849: Physical Cores: 4, Logical Cores: 8
17:59:19.849: Physical Memory: 8143MB Total, 6315MB Free
17:59:19.849: Windows Version: 10.0 Build 10586 (revision: 0)
17:59:19.849: Aero is Enabled (Aero is always on for windows 8 and above)
17:59:19.854: OBS 0.12.3 (64bit, windows)
17:59:19.854: ---------------------------------
17:59:19.854: ---------------------------------
17:59:19.854: audio settings reset:
17:59:19.854:    samples per sec: 48000
17:59:19.854:    speakers:  2
17:59:19.854:    buffering (ms):  1000
17:59:19.855: ---------------------------------
17:59:19.855: Initializing D3D11..
17:59:19.855: Available Video Adapters:
17:59:19.856:    Adapter 0: AMD Radeon HD 7900 Series
17:59:19.858: Loading up D3D11 on adapter AMD Radeon HD 7900 Series (0)
17:59:19.863: D3D11 loaded sucessfully, feature level used: 45056
17:59:20.212: ---------------------------------
17:59:20.212: video settings reset:
17:59:20.212:    base resolution:  1920x1080
17:59:20.212:    output resolution: 1280x720
17:59:20.212:    fps:  30/1
17:59:20.212:    format:  NV12
17:59:20.213: ---------------------------------
17:59:20.214: Loading module: coreaudio-encoder.dll
17:59:20.214: [CoreAudio encoder]: Failed loading library 'CoreAudioToolbox.dll'
17:59:20.214: [CoreAudio encoder]: Couldn't load CoreAudio AAC encoder
17:59:20.214: ---------------------------------
17:59:20.215: Loading module: image-source.dll
17:59:20.215: ---------------------------------
17:59:20.215: Loading module: obs-ffmpeg.dll
17:59:20.215: ---------------------------------
17:59:20.215: Loading module: obs-filters.dll
17:59:20.216: ---------------------------------
17:59:20.216: Loading module: obs-outputs.dll
17:59:20.216: ---------------------------------
17:59:20.216: Loading module: obs-x264.dll
17:59:20.216: ---------------------------------
17:59:20.217: Loading module: rtmp-services.dll
17:59:20.217: ---------------------------------
17:59:20.217: Loading module: text-freetype2.dll
17:59:20.218: ---------------------------------
17:59:20.218: Loading module: win-capture.dll
17:59:20.219: ---------------------------------
17:59:20.219: Loading module: win-decklink.dll
17:59:20.221: No blackmagic support
17:59:20.221: Failed to start search for DeckLink devices
17:59:20.221: ---------------------------------
17:59:20.222: Loading module: win-dshow.dll
17:59:20.223: ---------------------------------
17:59:20.224: Loading module: win-mf.dll
17:59:20.224: [Media Foundation encoder]: Adding Media Foundation AAC Encoder
17:59:20.365: ---------------------------------
17:59:20.365: Loading module: win-wasapi.dll
17:59:20.366: =====================================================================
17:59:20.366: output 'simple_stream' (rtmp_output) created
17:59:20.366: encoder 'simple_h264_stream' (obs_x264) created
17:59:20.366: AAC encoder bitrate mapping:
17:59:20.366:     32 kbit/s: 'FFmpeg Default AAC Encoder' (ffmpeg_aac)
17:59:20.366:     64 kbit/s: 'FFmpeg Default AAC Encoder' (ffmpeg_aac)
17:59:20.366:     96 kbit/s: 'Media Foundation AAC Encoder' (mf_aac)
17:59:20.366:    128 kbit/s: 'Media Foundation AAC Encoder' (mf_aac)
17:59:20.366:    160 kbit/s: 'Media Foundation AAC Encoder' (mf_aac)
17:59:20.366:    192 kbit/s: 'Media Foundation AAC Encoder' (mf_aac)
17:59:20.366:    224 kbit/s: 'FFmpeg Default AAC Encoder' (ffmpeg_aac)
17:59:20.366:    256 kbit/s: 'FFmpeg Default AAC Encoder' (ffmpeg_aac)
17:59:20.366:    288 kbit/s: 'FFmpeg Default AAC Encoder' (ffmpeg_aac)
17:59:20.366:    320 kbit/s: 'FFmpeg Default AAC Encoder' (ffmpeg_aac)
17:59:20.366: encoder 'simple_aac' (mf_aac) created
17:59:20.366: output 'simple_file_output' (ffmpeg_muxer) created
17:59:20.366: Service '' not found
17:59:20.366: service 'default_service' (rtmp_common) created
17:59:20.367: All scene data cleared
17:59:20.367: ------------------------------------------------
17:59:20.392: WASAPI: Device 'Speakers (Realtek High Definition Audio)' initialized
17:59:20.392: source 'Desktop Audio' (wasapi_output_capture) created
17:59:20.392: source 'Scene' (scene) created
17:59:20.393: source 'Video Capture Device' (dshow_input) created
17:59:20.408: == Profiler Results =============================
17:59:20.408: run_program_init: 569.865 ms
17:59:20.408:  ┣OBSApp::AppInit: 1.081 ms
17:59:20.408:  ┃ ┗OBSApp::InitLocale: 0.575 ms
17:59:20.408:  ┗OBSApp::OBSInit: 565.188 ms
17:59:20.408:  ┣obs_startup: 0.512 ms
17:59:20.408:  ┗OBSBasic::OBSInit: 553.648 ms
17:59:20.408:  ┣OBSBasic::InitBasicConfig: 0.21 ms
17:59:20.408:  ┣OBSBasic::ResetAudio: 0.448 ms
17:59:20.408:  ┣OBSBasic::ResetVideo: 357.737 ms
17:59:20.408:  ┣OBSBasic::InitOBSCallbacks: 0.019 ms
17:59:20.408:  ┣OBSBasic::InitHotkeys: 0.04 ms
17:59:20.408:  ┣obs_load_all_modules: 152.924 ms
17:59:20.408:  ┃ ┣obs_init_module(coreaudio-encoder.dll): 0.49 ms
17:59:20.408:  ┃ ┣obs_init_module(image-source.dll): 0.01 ms
17:59:20.409:  ┃ ┣obs_init_module(obs-ffmpeg.dll): 0.006 ms
17:59:20.409:  ┃ ┣obs_init_module(obs-filters.dll): 0.003 ms
17:59:20.409:  ┃ ┣obs_init_module(obs-outputs.dll): 0.002 ms
17:59:20.409:  ┃ ┣obs_init_module(obs-x264.dll): 0.001 ms
17:59:20.409:  ┃ ┣obs_init_module(rtmp-services.dll): 0.198 ms
17:59:20.409:  ┃ ┣obs_init_module(text-freetype2.dll): 0.885 ms
17:59:20.409:  ┃ ┣obs_init_module(win-capture.dll): 0.559 ms
17:59:20.409:  ┃ ┣obs_init_module(win-decklink.dll): 1.858 ms
17:59:20.409:  ┃ ┣obs_init_module(win-dshow.dll): 1.386 ms
17:59:20.409:  ┃ ┣obs_init_module(win-mf.dll): 141.208 ms
17:59:20.409:  ┃ ┣obs_init_module(win-wasapi.dll): 0.004 ms
17:59:20.409:  ┃ ┗reset_win32_symbol_paths: 0.357 ms
17:59:20.409:  ┣OBSBasic::ResetOutputs: 0.236 ms
17:59:20.409:  ┣OBSBasic::CreateHotkeys: 0.014 ms
17:59:20.409:  ┣OBSBasic::InitService: 0.074 ms
17:59:20.409:  ┣OBSBasic::InitPrimitives: 0.619 ms
17:59:20.409:  ┗OBSBasic::Load: 26.863 ms
17:59:20.409: =================================================
17:59:20.539: Update check: last known remote version is 0.12.3
17:59:20.540: ---------------------------------
17:59:20.540: [DShow Device: 'Video Capture Device'] settings updated:
17:59:20.540:    video device: AVerMedia GC550 Video Capture
17:59:20.540:    video path: \\?\usb#vid_07ca&pid_4710#200551000206#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{8ec460c4-0d2e-46fd-ad9b-331ff33de3b6}
17:59:20.540:    resolution: 1920x1080
17:59:20.540:    fps: 30.00 (interval: 333333)
17:59:20.540:    format: YUY2
17:59:20.540:    using video device audio: yes
17:59:20.540:    sample rate: 48000
17:59:20.540:    channels: 2
17:59:20.540:    audio type: Capture
17:59:42.675: encoder 'simple_h264_stream' destroyed
17:59:42.675: encoder 'simple_aac' destroyed
17:59:42.675: output 'simple_stream' destroyed
17:59:42.675: output 'simple_file_output' destroyed
17:59:42.675: output 'adv_stream' (rtmp_output) created
17:59:42.675: output 'adv_file_output' (ffmpeg_muxer) created
17:59:42.675: encoder 'streaming_h264' (obs_x264) created
17:59:42.675: encoder 'adv_aac0' (mf_aac) created
17:59:42.675: encoder 'adv_aac1' (mf_aac) created
17:59:42.675: encoder 'adv_aac2' (mf_aac) created
17:59:42.675: encoder 'adv_aac3' (mf_aac) created
17:59:42.680: ---------------------------------
17:59:42.680: video settings reset:
17:59:42.680:    base resolution:  1920x1080
17:59:42.680:    output resolution: 1280x720
17:59:42.680:    fps:  60/1
17:59:42.680:    format:  NV12
17:59:42.693: Settings changed (outputs, video)
17:59:42.693: ------------------------------------------------
 

Fonic_Artes

New Member
When adding the capture as a source, make sure you're selecting the capture card in the "Audio Device" at the bottom.
 

MissBizz

New Member
When adding the capture as a source, make sure you're selecting the capture card in the "Audio Device" at the bottom.
@Fonic_Artes When I select the "use custom audio device" only my mic shows up

[EDIT] Alright so I rolled back to the August driver and everything works instantly (no need to output desktop audio etc.)
 
Last edited:
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