Question / Help Avermedia Live Gamer Extreme Freezes on OBS

[Voltomic]

Hi, Im currently looking for some help or info on my Avermedia Capture Device. I have had it for a couple of months now and have had this constant issue where my Capture Device will randomly freeze on my OBS and only on my OBS. The screen i have it hooked to allows me to play the game normally but, all sound and Video freezes on OBS so my Stream Viewers do not get to hear or see anything at random times. I have no clue on how to fix this issue and cant find anyone else whos had this issue. So if you can, please HELP!. i dont have any kind of log file, cause it does not cause my OBS to crash or anything...

CPU Info:
Graphics Driver: NVIDIA Geforce GTX 750
Windows 10
12GB Ram
64bit Operating System
Intel Core i7-4790S
1TB

 

[SamSnacBar]

I have the same issue that I was not able to fix Yet for OBS.
My OBS v0.655b freezes randomely when I attempted to capture from my Avermedia LGX, for any settings used.
Instead I have to use the included streaming software Avermedia RECentral2 where no freeze occurs.

Config is P5Q3 motherboard + Q9400@3.4GHz + GTX470 + 8Go DDR3 Win7pro SSD128Go and HDD 1To, Avermedia LGX on a PCI-E Logilink usb3.0 4-port controller (chip VIA VL805)

 

[Voltomic]

I have the same issue that I was not able to fix Yet for OBS.
My OBS v0.655b freezes randomely when I attempted to capture from my Avermedia LGX, for any settings used.
Instead I have to use the included streaming software Avermedia RECentral2 where no freeze occurs.

Config is P5Q3 motherboard + Q9400@3.4GHz + GTX470 + 8Go DDR3 Win7pro SSD128Go and HDD 1To, Avermedia LGX on a PCI-E Logilink usb3.0 4-port controller (chip VIA VL805)

So I figured out what my issues was. I upgraded to windows 10 and so the drivers I had initially installed were out of date and im guessing werent compatabile. My solution was that I uninstalled all the Avermedia Software I installed when i first got the product. Then i went to the Software site, on the card provided with your Capture Device, and installed ONLY the drivers for windows 10 x64. I did not install their personal Streaming software. As for your Situation, I would recommend uninstalling everything as I did and try just downloading the Drivers ONLY for your Windows 7 pro.

 

[SamSnacBar]

Thank you for reply.
Unfortunately, I already installed the drivers (for my Win7) separately, and then later RECentral2 because OBS failed to work correctly (in x86 ou x64 version).

 

[NicOnAcid]

Try a usb y cable to give more power on the capcard. Another way is to buy a 3.0 pci e card only for the capcard. Look at cards with reneseas chip. That chips are the best choise for that.

The problem is: the onboard 3.0 slots have not enough power for a stable 3.0 connection of the extreme cap u3 and the new lgx. I fixed the problems with an pci e usb 3.0 card and connect only the cap card to it.

 

[SamSnacBar]

Thank you for reply :)

As I mentionned in my 1st post, my LGX is plugged to an PCI-E USB3 controller card. Nonetheless this controller use a VIA VL805 chip and not Renesas. The VIA VL 800 series is claimed as compatible by Avermedia. My controller card has obviously an extra power supply plug in order to improve the current delivered by the USB3 ports.
I already seen in other place the use of the Y cable to fix the problem. I did'nt find yet an Y cable in USB3 version but when I will found it, I will buy it, then try it.

However the weird thing is my LGX works perfectly fine when RECentral 2 is used, but when using OBS I experimented random freeze during the capture. By Freeze I mean the video is totally blocked on a unique picture while sound is still ran and captured properly. Restarting the stream restores the video as usual until the next freeze.

That's why I was thinking about a problem of implementation of the LGX driver within OBS/Windows because only OBS seems to have this issue. RECentral2 (tested by myself) and XSplit (not tested by myself but found post on the Internet about it) work as it should do.

An interresting fact is Voltomic said the upgrade to Win10 then the driver installation for this new OS seems to fix the problem. However I did'nt planify to upgrade to Win10 yet due to (but not only) incompatible softwares I used with Win10.

 

[NicOnAcid]

Oh ok. Dont read it correct. Yes, recentral works fine, obs not. That happen to me too. But this usb card fixed it for me. If urs is supported by avermedia, i whouldnt buy a reneseas just to test. An y cable is the same like the extra card. Its all about power. So the problem must is not the same like mine i think.

U can test win 10 in a virtual maschine. Just to test if this solved the problem. Another idea: did u run the 32 bit obs or the 64 bit obs? My experience was, the 32 bit version fixed problems too.

 

[SamSnacBar]

Hi NicOnAcid and thank you for reply.

Actually I tried both of them: 32 and 64 bits version. Unfortunately OBS freezes for each tested version (i.e. 0.655b).

I could eventually try Win10 in a virtual machine (if I get an extra CD key for that, because I really need to not convert accidentally my Win7pro CD key for now). Nonetheless I am not sure if the virtual machine will correctly remap the USB3 lines to the virtual machine when using the Avermedia, or even if my CPU is powerful enough to manage my hosting session and the virtual machine together.It should but we never know.

Anyway, I will continue to try how OBS is working when next updates will be released.

 

[NicOnAcid]

You can install 10 without an key. After installing you have a few days to activate, but only for test it should do its job. I think u cant convert a win 7 key to win 10. Only from 8/8.x to 10. But dont know this exactly. U can disconnect your internet if u want to go safe.

Search mediacreation tool on google to download the version of 10 u want. This tool makes a bootable iso or usb stick too.

Or you try it on a empty partition, or even a blank hdd or external hdd. This should work for the test too.

Dit you test it on obs mp?

 

[SamSnacBar]

Hi.
For sure but if Win10 works and not Win7, I can not upgrade yet due to I really need to keep my softwares working for now.

About OBS-MP: Actually, I did not try yet OBS Multi-Plateform.
I will let's you know about how OBS MP works when I will try it.
Thank you ^^

 

[SamSnacBar]

Hey guys,

Lately, I am coming back to provide feedback.
I used OBS MP sucessfully for couple of weeks ... but not since the last update, making freeze my stream.
So I decided to use RECentral 2 again where no troubleshootings appears.

Thank you for your help ;)

 

[Rumik]

I am having the same problem with my own Avermedia Live Gamer Extreme. The video will freeze after a seemingly random amount of time with OBS, but it's fine with RECentral.

I've been using OBS for a few years now, just streaming from the PC. I really don't want to use anything else.

I've tried all the available drivers, nothing seems to make a difference.

Any advice?

Thanks

 

[hSATAC]

I am also having this issue with Avermedia lgx & OBS MP (0.15.4 windows)

Any news on how to fix this? Thanks.

 

[SamSnacBar]

Hi guys,

Given some news about Avermedia LGX and OBS 0.659b (worked also with 0.655) under Win7pro 64bits (I did'nt make the Win10 "upgrade"). I now stream for couple of months without any trouble or freeze with OBS.

Please check my hardware set-up on my 1st post for details.
The resolution of my problems is mainly coming from optimization of the hardware utilization. Indeed this computer used a little bit obsolete hardware but it could make very good job.

Concerning the Avermedia LGX and OBS, it is crucial to set the video resolution of your LGX settings at 1280x720 minimum. If not, you will get a "Signal Out of Range" message.

The USB3 connection of my LGX is still trough my PCI-E Logilink USB3.0 4-port controller (chip VIA VL805 and PCI-E 2.0). Nonetheless due to the hardware used in this configuration, the random freeze seems to come from some saturation of the PCI express bandwidth.
To avoid it, I set my LGX resolution in 720p (limiting the data flow on this PCI-E bus), still providing very good quality image for streaming.
Moreover I remove all other USB device from the LGX and keep only the LGX connected on the USB3 adaptator. The USB2.0 devices (mouse, keyboard and Webcam) were connected through the onboard connectors of my motherboard.
No other PCI-E card are plugged to the motherboard.

Concerning OBS MP (now OBS Studio):
I get no sound getting from my LGX on my stream for all settings tested.
However I didn't try again with more recent version of OBS Studio now. Moreover I still prefer the "classic" version for now.

Upgrading this computer:
Due to the release of the GTX 10x0 series, I bought recently a GTX1060 for my main gaming computer. This machine was equipped with a GTX670. This GTX670 is now inside the computer for video console streaming.
As you maybe know, GTX series higher or equal to the 6x0 enables NVenc within OBS. NVenc is the capabilities to use your NVidia graphic card to encode your video instead of your processor (CPU). Note that if you use a CPU with embedded GPU (IGP), you should be able to use Quick Sync instead.

In my case (my Q9400 computer is dedicated for console games streaming), the use of my previous GPU (GTX470) with video encoding on my quad core Q9400@3.2GHz used 50 to 70% of the CPU time (video outpout 720p @ 1200-1400kbps sound AAC 44.1KHz 160kbps in stereo), video encoding used Lanczoz 36 samples @30FPS Very fast x264 preset and Main profile.

The use of NVEnc and the GTX670 decrease the CPU time use at 15-20% using the same preset excepted for the video encoding settings (NVEnc High Quality Low latency / main) for similar video quality (difference are not noticeable).
GPU-Z suggested a 10% GPU laod and 15% video engine load. You should also be able to run other software intensively using your GPU as the same time.

Of course, the use of OBS make me able to customize the layout of my stream while RE Central offering very limited option for this purpose. RE Central help me a lot until I investigated deeply the reason of the problems.

I hope this post could help you ;-)