Question / Help AVerMedia Live Gamer 4k Internal card and obs??

Lordprimate

New Member
Hello, I recently upgraded from a ElgatoHD60pro to and AVerMedia Live Gamer 4K.

I only get a black screen when setting up the video capture device anyone have any ideas???
 
I use LG4K in my dual-pc setup and it runs with no issues at all. Pretty straight forward plug and play.

Have you installed Avermedia's RECentral software?. It also includes the capture card's drivers and can upgrade its BIOS.

What are the specs of the rest of the PC?
 

Lordprimate

New Member
Ok, thanks for the reply! I was able to get past the no picture problem. The problem i am having now is even having installed all the software/drivers etc. OBS is not getting the Audio from Avermedie LG4K. So i have had to use a third party software. I figured it would be very similar to the elgato in respets that the audio will come across the hdmi cable and be processed and synced with the video.. however, i have been having no audio , and now trying to set the delay up correctly so the audio is synced.

streaming pc:
amd 9590 water cooled
crosshair v formula z mobo
8gb ram
gtx 980 ti

i did not change any of the settings in obs. all that changed was the capture card.

I have not found or seen any links or anyone talking about sound software included. with the Elgato there was a sound capture software you installed on the gaming pc that would do essentially what this third party software does, except with out audio delay.


so in short i have the video feed and everything is good and the picture is nice.
There is just NO audio coming out of the stream threw avermedia. i have to use a third party sound software
 
I have no issues with audio.

In the gaming PC, you can sellect HDMI as default audio playback device, so the game's audio will come to the streaming PC via HDMI.

Or, if you want both game's audio and voice chat, yoy can follow Avermedia's own guide:

If you want to output audio from gaming PC to your headset and to your AVerMedia game capture card simultaneously please follow steps detailed below:

1. Open “Settings” => “Sound” and enter the “Sound control panel”
faq_20180726_01.png


2. At “Sound control panel/Recording”, “the stereo mixing device” might won’t show up at the first time. In this case right click on the mouse and check out the "Show disabled devices" option. The “stereo mixing device” will appear. However, the device at this point should be grayed out, make sure to enable it and click on apply.
faq_20180726_02.PNG


After you clicked twice on the stereo mixer with the left mouse button, the following picture will appear. Please select the device usage mode field to enable, and then click Apply.
faq_20180726_03.PNG


3. Then click to “Listen”, the below picture will show up, please check out "Listen to this device" and select the Digital output in the "Playback through this device" field.
faq_20180726_04.PNG


4. Then set the stereo mix volume level to the appropriate level.
faq_20180726_05.PNG


5. Select the Advanced panel and select "2 channels, 16 bits, 48000Hz (DVD quality)" in the Default format field. In general the HDMI PCM will provide the following sampling rate values: 44100, 48000, 96000, 192000Hz.
faq_20180726_06.PNG


6. Finally, set the playback device to the "analog speaker" output, and that's it!
faq_20180726_07.PNG


The above principle is focusing on the analog built-in mixer, so the computer's playback device must be set to analog speaker output, using the analog mixer on the output to the digital HDMI sound device (in this case the AVerMedia game capture card). Kindly note that the reversed setting will not work, because the sound card and the display card are different devices, and the HDMI of the display card does not support the digital mixer.
 

alfadormx

New Member
Hello @Lordprimate

About your audio issue. In the 'Properties for 'Video Capture Device'' window, have you tried the following?
- Scroll down through all the options in the list up to 'Audio Output Mode' and select either Output desktop audio (DirectSound) or Output desktop audio (WaveOut).

I am interested to know if this actually fixes the issue you were talking about.

Cheers,
https://www.mixer.com/alfadormx
 
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