Question / Help AVerMedia C985 Capture Issue [Win10]

Muncheyz

New Member
To start, I didn't have this issue about a few weeks ago. After wanting to stream the other day, I noticed that something was wrong.
Basically, my setup is Console (PS3/WiiU/PS4) > HDCP Stripper > Capture Card > Monitor.

It used to be that I could have my console(s) set to output at 1080p and have OBS set to Custom Resolution 1280x720 and Custom FPS 60 and all would be well, the preview would display the console in 720p60 and i could play off my monitor in 1080p. Just how it is intended with this card.

However, for some reason I now have an issue that is somewhat bizarre and I can not figure why this is happening.
I recorded a video of setting up the card in OBS how i did back when it worked fine and put some annotation on the video to indicate what resolution and fps is currently being shown in the preview


Before anyone asks, I have all of my drivers updated and on the latest version that is available for all of my hardware and up to date versions of OBS etc. I am also on the latest version of Windows 10 Pro.

I know for a fact that reinstalling windows will fix it since quite a few things broke in the November update, but that is my last resort.

Here is a log of a preview i did after the video i posted above (same issue obviously). Only change in this log was that i disabled custom resolution half way through, again same things occur as they do in the video above.
https://gist.github.com/anonymous/18b3a59d360be95ee690

Thanks in advance if anyone can help me figure this out or knows of a fix.
 

FerretBomb

Active Member
Your base res is set to 1080p in OBS. It then downscales this (post-compositing) to 720p.

You enabled the capture at 720p. This sets the size of the source. Relative to your base res of 1080 (above) this will not fill the screen.

You switched the capture to 1080p. This does NOT reset the size of the source. You'd need to right-click the source and 'reset size' while it's set to 1080, for it to fill your base-res 1080p workspace. Alternately, grab the handle on the 720p source and stretch it up.
 

sam686

Member
C985 software or driver problems? You may try windows driver rollback or restore point if it was working a few days or weeks before. Check driver versions in device manager.

For PS3, it might be best to use 720p. PS3 cannot output 1080p / 1080i for about half of the games.
 

Muncheyz

New Member
C985 software or driver problems? You may try windows driver rollback or restore point if it was working a few days or weeks before. Check driver versions in device manager.

For PS3, it might be best to use 720p. PS3 cannot output 1080p / 1080i for about half of the games.

I tried a few windows things like restores, roll backs w/e and ended up trying another version of windows, all still had issue.
Changing PCI slot didn't do anything either.
Also the PS3 was just what i had hooked up at the time.
I am going to try it in another pc tomorrow to see if it occurs.

Since its close to January I might pick up an Elgato HD 60PRO if i cant get this resolved.
 
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