Question / Help Audio (Webcam) Device Lost

[s3773736363]

Here's the log file: https://gist.github.com/df5e0222c34fcf5826cb

OBS Log Analyzer

Multiple video cards detected

If you are having problems and are using a laptop, see this thread for advice.

If you are using SLI or Crossfire, you may need to disable it for compatibility with OBS.

VBR in use

Consider enabling CBR for improved stream quality. CBR will use a fixed bitrate which allows a smoother network stream, reducing the chances of frame drops for both you and your viewers.

Audio Device Lost

Your audio device 'Microphone (2- Logitech Webcam C930e)' was disconnected during the stream. This can result in stream freezes and OBS crashes if it is your primary audio device, or loss of audio for secondary devices. Disconnections can occur due to the device being physically unplugged, overloaded USB ports or other software such as a game taking exclusive control of the device.

3 issues found (1 major, 2 minor).

I run this program on about 20 of the same computers, so only this one is having the issue. I have already defaulted the computers to the NIVIDA graphics card (not integrated). So that can't be the issue. I changed USB ports to see if it's overloaded. Not sure what else to look at. All computers have the same settings.

Essentially the steam just freezes.

Just tried it again, and same issue: https://gist.github.com/ddfffe65650244d8072e

Full log attached.

 

[jdm12983]

Couple things to check on.

Make sure under the "Settings" window that on the "Video" section and the "Video Adapter" drop-down to choose your main card if you are able to. Also make sure under "Encoding" make sure "Use CBR" is checked.

If this doesn't help or is already set - post back.

 

[s3773736363]

Under video adapter there is actually 3 for some reason.

Intel HD Graphics 4600
NVIDIA GeForce GT 720A*
Microsoft Basic Render Driver

I selected the NVIDIA adapter.

I turned on CBR to see if that helps. The adapter above was already set.

 

[s3773736363]

Okay, I even tried to reinstall both graphics adapters. Used the settings you mentioned. Failed again:

19:32:08: =====Stream Start: 2015-01-21, 19:32:08===============================================
19:32:08:   Multithreaded optimizations: On
19:32:08:   Base resolution: 1280x720
19:32:08:   Output resolution: 1280x720
19:32:08: ------------------------------------------
19:32:08: Loading up D3D10 on NVIDIA GeForce GT 720A (Adapter 2)...
19:32:08: ------------------------------------------
19:32:08: Audio Format: 48000 Hz
19:32:08: ------------------------------------------
19:32:08: Audio Channels: 2 Ch
19:32:08: Playback device {0.0.0.00000000}.{77b3b861-e1e9-4ee4-9b6b-69c249cd0251}
19:32:08: ------------------------------------------
19:32:08: Using desktop audio input: Speakers (Realtek High Definition Audio)
19:32:08: Global Audio time adjust: 0
19:32:08: ------------------------------------------
19:32:08: Using auxilary audio input: Microphone (2- Logitech Webcam C930e)
19:32:08: Mic time offset: 0
19:32:08: ------------------------------------------
19:32:08: Audio Encoding: AAC
19:32:08:     bitrate: 128
19:32:08: ------------------------------------------
19:32:08:     device: Logitech Webcam C930e,
19:32:08:     device id \\?\usb#vid_046d&pid_0843&mi_00#7&1d7817&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global,
19:32:08:     chosen type: MJPG, usingFourCC: false, res: 1280x720 - 1280x720, frameIntervals: 333333-2000000
19:32:08:     use buffering: false - 0, fourCC: 'MJPG'
19:32:08:     audio device: Disable,
19:32:08:     audio device id Disabled,
19:32:08:     audio time offset 0,
19:32:08:
19:32:08: Using directshow input
19:32:09: Scene buffering time set to 700
19:32:09: Using custom x264 settings: "crf=20"
19:32:09: ------------------------------------------
19:32:09: Video Encoding: x264
19:32:09:     fps: 26
19:32:09:     width: 1280, height: 720
19:32:09:     preset: veryfast
19:32:09:     profile: high
19:32:09:     keyint: 250
19:32:09:     CBR: yes
19:32:09:     CFR: yes
19:32:09:     max bitrate: 2000
19:32:09:     buffer size: 2000
19:32:09: ------------------------------------------
19:34:48: Audio device 'Microphone (2- Logitech Webcam C930e)' has been lost, attempting to reinitialize
19:34:49: Device 'Microphone (2- Logitech Webcam C930e)' reacquired.

 

[jdm12983]

It keeps giving these same two errors/issues:

Multiple video cards detected

If you are having problems and are using a laptop, see this thread for advice.

If you are using SLI or Crossfire, you may need to disable it for compatibility with OBS.​

Audio Device Lost

Your audio device 'Microphone (2- Logitech Webcam C930e)' was disconnected during the stream. This can result in stream freezes and OBS crashes if it is your primary audio device, or loss of audio for secondary devices. Disconnections can occur due to the device being physically unplugged, overloaded USB ports or other software such as a game taking exclusive control of the device.​

2 issues found (1 major, 1 minor).​

Not sure what else I can mention/help I can offer from here. Hopefully someone else is able to come along and help.