Question / Help Audio Questions (No Audio w/ C985 + Xbox 360)

T

ThermoNukePanda

New Member
Ok, super noob questions here, so please bear with me.

I've been streaming PC for awhile with no issues. I can easily stream a game like Chivalry, talk into my mic (people can hear me), and even have Pandora on a browser in the background playing music. People can hear me, the game AND the music with no issues.

Recently I purchased an AVermedia C985 HD. Love the card. Great quality. I'm having some issues however with sound.

I've looked at some other posts around here and I can't seem to figure out what the issue is. I have the box checked for playing the audio to stream, but it's just not working. People can hear the game being picking up through my headset's mic, but direct audio being picked up is definitely not working. Here is an example video from Twitch from this evening (skip to like 10 minutes in):

http://www.twitch.tv/gamercide/b/367457148

As you can hear (skip around a bit, you can see what I mean), the game's audio is not working. I have the Xbox set up to stream stereo sound (not surround), and I'm pretty sure I have all the options selected properly in OBS that I know of.

Can anyone give me some pointers? I can make it work with XSplit, but OBS streams like butter and I love the quality.
 
L

Lain

Forum Admin
Lain
Forum Moderator
Developer
If you are using the 3.5mm jack on the c985, it doesn't currently work with OBS (not the card's fault). HDMI audio however does work.
 
B

bart2712

Member
oh yea...i cant tell cuz i use both on mine, altho i guess the sound from my xbox comes from hdmi...use the 3.5mm for pc game streaming.
 
T

ThermoNukePanda

New Member
I will try to post the logs from last night in here when I get home on lunch break.

(Also, I'm not using the 3.5mm jack at all. Just the HDMI.)

It's weird because I have no problem with the sound if I use other streaming apps along with the Avermedia's REcode program. (Which I'm probably doing it wrong anyways lol. As I said, I'm new. It took me forever to realize that I DIDN'T need to have the RECode program open to use the C985. Thats why I kept using the other apps. OBS wouldn't recognize the video or anything if I had the RECode program open and only displayed a black screen haha)

I know, I know. I'm a noob.
 
L

Lain

Forum Admin
Lain
Forum Moderator
Developer
Wish I could say the same. I have the exact same card with no problems. Built the card around that specific card actually, so if any card works, it would be the C985. I even have mine plugged into my own xbox and working fine.
 
T

ThermoNukePanda

New Member
Ok, here goes with the log file. Any help would be appreciated. Again, simple explanations please and noob friendly. Thanks so much!

Code: 
Open Broadcaster Software v0.47a - 32bit (´・ω・｀)
-------------------------------
CPU Name: AMD Phenom(tm) II X6 1100T Processor
CPU Speed: 3315MHz
Physical Memory:  4095MB Total, 4095MB Free
stepping id: 0, model 10, family 15, type 0, extmodel 8, extfamily 0, HTT 1, logical cores 6, total cores 6
Windows Version: 6.1 Build 7601 S
Aero is Disabled
------------------------------------------
Adapter 1
  Video Adapter: NVIDIA GeForce GTX 460
  Video Adapter Dedicated Video Memory: 1025966080
  Video Adapter Shared System Memory: 3221106688
=====Stream Start=====================================================================
  Multithreaded optimizations: On
  Base resolution: 1280x720
  Output resolution: 1280x720
------------------------------------------
Loading up D3D10...
Playback device Default
------------------------------------------
Using desktop audio input: Speakers (Realtek High Definition Audio)
------------------------------------------
Using auxilary audio input: Microphone (Plantronics GameCom 780)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
Using bitmap image
Using bitmap image
------------------------------------------
    device: AVerMedia HD Capture C985 Bus 2,
    device id \\?\pci#ven_1af2&dev_a001&subsys_a0011af2&rev_00#4&548926&0&0018#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{957bd672-7934-4b55-b81a-3e22b14c679a},
    chosen type: YV12, usingFourCC: true, res: 1280x720 - 1280x720, fps: 15-60.0002, fourCC: 'YV12'

Using directshow input
Warning -- DShowPlugin: control->Run failed, result = 80070001
------------------------------------------
Video Encoding: x264
    fps: 35
    width: 1280, height: 720
    preset: veryfast
    CBR: no
    CFR: no
    max bitrate: 1700
    buffer size: 1700
    quality: 10
------------------------------------------
Total frames rendered: 496, number of frames that lagged: 2 (0.40%) (it's okay for some frames to lag)
=====Stream End=======================================================================
=====Stream Start=====================================================================
  Multithreaded optimizations: On
  Base resolution: 1280x720
  Output resolution: 1280x720
------------------------------------------
Loading up D3D10...
Playback device Default
------------------------------------------
Using desktop audio input: Speakers (Realtek High Definition Audio)
------------------------------------------
Using auxilary audio input: Microphone (Plantronics GameCom 780)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
Using bitmap image
Using bitmap image
Using Window Capture
------------------------------------------
Video Encoding: x264
    fps: 35
    width: 1280, height: 720
    preset: veryfast
    CBR: no
    CFR: no
    max bitrate: 1700
    buffer size: 1700
    quality: 10
------------------------------------------
Total frames rendered: 67, number of frames that lagged: 2 (2.99%) (it's okay for some frames to lag)
=====Stream End=======================================================================
=====Stream Start=====================================================================
  Multithreaded optimizations: On
  Base resolution: 1280x720
  Output resolution: 1280x720
------------------------------------------
Loading up D3D10...
Playback device Default
------------------------------------------
Using desktop audio input: Speakers (Realtek High Definition Audio)
------------------------------------------
Using auxilary audio input: Microphone (Plantronics GameCom 780)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
------------------------------------------
Video Encoding: x264
    fps: 30
    width: 1280, height: 720
    preset: veryfast
    CBR: no
    CFR: no
    max bitrate: 1600
    buffer size: 1600
    quality: 10
------------------------------------------
Total frames rendered: 16, number of frames that lagged: 1 (6.25%) (it's okay for some frames to lag)
=====Stream End=======================================================================
=====Stream Start=====================================================================
  Multithreaded optimizations: On
  Base resolution: 1280x720
  Output resolution: 1280x720
------------------------------------------
Loading up D3D10...
Playback device Default
------------------------------------------
Using desktop audio input: Speakers (Realtek High Definition Audio)
------------------------------------------
Using auxilary audio input: Microphone (Plantronics GameCom 780)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
------------------------------------------
    device: AVerMedia HD Capture C985 Bus 2,
    device id \\?\pci#ven_1af2&dev_a001&subsys_a0011af2&rev_00#4&548926&0&0018#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{957bd672-7934-4b55-b81a-3e22b14c679a},
    chosen type: YV12, usingFourCC: true, res: 1280x720 - 1280x720, fps: 15-60.0002, fourCC: 'YV12'

Using directshow input
------------------------------------------
Video Encoding: x264
    fps: 30
    width: 1280, height: 720
    preset: veryfast
    CBR: no
    CFR: no
    max bitrate: 1600
    buffer size: 1600
    quality: 10
------------------------------------------
Total frames rendered: 115, number of frames that lagged: 2 (1.74%) (it's okay for some frames to lag)
=====Stream End=======================================================================
=====Stream Start=====================================================================
  Multithreaded optimizations: On
  Base resolution: 1280x720
  Output resolution: 1280x720
------------------------------------------
Loading up D3D10...
Playback device Default
------------------------------------------
Using desktop audio input: Speakers (Realtek High Definition Audio)
------------------------------------------
Using auxilary audio input: Microphone (Plantronics GameCom 780)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
------------------------------------------
    device: AVerMedia HD Capture C985 Bus 2,
    device id \\?\pci#ven_1af2&dev_a001&subsys_a0011af2&rev_00#4&548926&0&0018#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{957bd672-7934-4b55-b81a-3e22b14c679a},
    chosen type: YV12, usingFourCC: true, res: 1280x720 - 1280x720, fps: 15-60.0002, fourCC: 'YV12'

Using directshow input
Using bitmap image
------------------------------------------
Video Encoding: x264
    fps: 30
    width: 1280, height: 720
    preset: veryfast
    CBR: no
    CFR: no
    max bitrate: 1600
    buffer size: 1600
    quality: 10
------------------------------------------
Using bitmap image
------------------------------------------
    device: Video Camera           ,
    device id \\?\usb#vid_045e&pid_0294&mi_00#6&301b1c4d&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global,
    chosen type: YUY2, usingFourCC: false, res: 960x720 - 960x720, fps: 7.5-7.5, fourCC: 'YUY2'

Using directshow input
Total frames rendered: 3197, number of frames that lagged: 2 (0.06%) (it's okay for some frames to lag)
=====Stream End=======================================================================
=====Stream Start=====================================================================
  Multithreaded optimizations: On
  Base resolution: 1280x720
  Output resolution: 1280x720
------------------------------------------
Loading up D3D10...
Playback device Default
------------------------------------------
Using desktop audio input: Speakers (Realtek High Definition Audio)
------------------------------------------
Using auxilary audio input: Microphone (Plantronics GameCom 780)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
Using bitmap image
Using bitmap image
------------------------------------------
    device: Video Camera           ,
    device id \\?\usb#vid_045e&pid_0294&mi_00#6&301b1c4d&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global,
    chosen type: YUY2, usingFourCC: false, res: 960x720 - 960x720, fps: 7.5-7.5, fourCC: 'YUY2'

Using directshow input
------------------------------------------
    device: AVerMedia HD Capture C985 Bus 2,
    device id \\?\pci#ven_1af2&dev_a001&subsys_a0011af2&rev_00#4&548926&0&0018#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{957bd672-7934-4b55-b81a-3e22b14c679a},
    chosen type: YV12, usingFourCC: true, res: 1280x720 - 1280x720, fps: 15-60.0002, fourCC: 'YV12'

Using directshow input
------------------------------------------
Video Encoding: x264
    fps: 30
    width: 1280, height: 720
    preset: veryfast
    CBR: no
    CFR: no
    max bitrate: 1600
    buffer size: 1600
    quality: 10
------------------------------------------
Total frames rendered: 148, number of frames that lagged: 2 (1.35%) (it's okay for some frames to lag)
=====Stream End=======================================================================
=====Stream Start=====================================================================
  Multithreaded optimizations: On
  Base resolution: 1280x720
  Output resolution: 1280x720
------------------------------------------
Loading up D3D10...
Playback device Default
------------------------------------------
Using desktop audio input: Speakers (Realtek High Definition Audio)
------------------------------------------
Using auxilary audio input: Microphone (Plantronics GameCom 780)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
Using bitmap image
Using bitmap image
------------------------------------------
    device: Video Camera           ,
    device id \\?\usb#vid_045e&pid_0294&mi_00#6&301b1c4d&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global,
    chosen type: YUY2, usingFourCC: false, res: 960x720 - 960x720, fps: 7.5-7.5, fourCC: 'YUY2'

Using directshow input
------------------------------------------
    device: AVerMedia HD Capture C985 Bus 2,
    device id \\?\pci#ven_1af2&dev_a001&subsys_a0011af2&rev_00#4&548926&0&0018#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{957bd672-7934-4b55-b81a-3e22b14c679a},
    chosen type: YV12, usingFourCC: true, res: 1280x720 - 1280x720, fps: 15-60.0002, fourCC: 'YV12'

Using directshow input
------------------------------------------
Video Encoding: x264
    fps: 30
    width: 1280, height: 720
    preset: veryfast
    CBR: no
    CFR: no
    max bitrate: 1600
    buffer size: 1600
    quality: 10
------------------------------------------
Using RTMP service: Twitch / Justin.tv
  Server selection: rtmp://live-3c.justin.tv/app
bufferTime: 2018, outputRateWindowTime: 1000, dropThreshold: 2518
Using Window Capture
Using bitmap image
RTMPPublisher::BufferedSend: Socket buffer is full (219628 / 221184 bytes), waiting to send 3148 bytes
RTMPPublisher::BufferedSend: Socket buffer is full (219628 / 221184 bytes), waiting to send 3148 bytes
RTMPPublisher::BufferedSend: Socket buffer is full (218890 / 221184 bytes), waiting to send 4097 bytes
RTMPPublisher::BufferedSend: Increasing socket send buffer to ISB 262144
RTMPPublisher::BufferedSend: Socket buffer is full (218890 / 221184 bytes), waiting to send 4097 bytes
Total frames rendered: 116344, number of frames that lagged: 14059 (12.08%) (it's okay for some frames to lag)
RTMPPublisher::SocketLoop: Aborting due to bStopping
Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
=====Stream End=======================================================================
=====Stream Start=====================================================================
  Multithreaded optimizations: On
  Base resolution: 1280x720
  Output resolution: 1280x720
------------------------------------------
Loading up D3D10...
Playback device Default
------------------------------------------
Using desktop audio input: Speakers (Realtek High Definition Audio)
------------------------------------------
Using auxilary audio input: Microphone (Plantronics GameCom 780)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
Using bitmap image
Using bitmap image
Using bitmap image
------------------------------------------
    device: Video Camera           ,
    device id \\?\usb#vid_045e&pid_0294&mi_00#6&301b1c4d&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global,
    chosen type: YUY2, usingFourCC: false, res: 960x720 - 960x720, fps: 7.5-7.5, fourCC: 'YUY2'

Using directshow input
------------------------------------------
    device: AVerMedia HD Capture C985 Bus 2,
    device id \\?\pci#ven_1af2&dev_a001&subsys_a0011af2&rev_00#4&548926&0&0018#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{957bd672-7934-4b55-b81a-3e22b14c679a},
    chosen type: YV12, usingFourCC: true, res: 1280x720 - 1280x720, fps: 15-60.0002, fourCC: 'YV12'

    device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
Using directshow input
Using Window Capture
Using Window Capture
------------------------------------------
Video Encoding: x264
    fps: 30
    width: 1280, height: 720
    preset: veryfast
    CBR: no
    CFR: no
    max bitrate: 1600
    buffer size: 1600
    quality: 10
------------------------------------------
Total frames rendered: 2875, number of frames that lagged: 2 (0.07%) (it's okay for some frames to lag)
=====Stream End=======================================================================

Profiler results:

==============================================================
frame - [100%] [avg time: 23.121 ms] [avg calls per frame: 1] [children: 96.9%] [unaccounted: 3.08%]
| scene->Preprocess - [65.8%] [avg time: 15.224 ms] [avg calls per frame: 0]
| video encoding and uploading - [31.1%] [avg time: 7.185 ms] [avg calls per frame: 1] [children: 8.98%] [unaccounted: 22.1%]
| | CopyResource - [0.0822%] [avg time: 0.019 ms] [avg calls per frame: 0]
| | conversion to 4:2:0 - [0.0995%] [avg time: 0.023 ms] [avg calls per frame: 0]
| | call to encoder - [8.75%] [avg time: 2.022 ms] [avg calls per frame: 0]
| | sending stuff out - [0.0562%] [avg time: 0.013 ms] [avg calls per frame: 0]
==============================================================
 
L

Lain

Forum Admin
Lain
Forum Moderator
Developer
In the properties of the source, you need to select "output to stream only" or "output to desktop". That's why you're not getting any sound out of it.
 
T

ThermoNukePanda

New Member
Ill give that a go. I'm pretty sure I tried Output to Stream only last night and it still wasn't working so I'll try Output to Desktop tomorrow.

Thanks Jim.
 
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