Question / Help Audio Cutting Out / Local Recording

T

Th3FancySauce

New Member
Hi there!

I've been trying to record several games such as Tera and Smite locally, and I've noticed a huge annoyance in the recording. When working, the audio and video quality is perfect. But every so often, despite efforts as read to increase scene buffering time, the audio cuts out of both my mic and the game for a few seconds before returning. It happens quite frequently, enough to ruin efforts to make a video. Any help would be appreciated.

Log should be attached.
 

Attachments

  • 2015-01-11-1249-27.log
    11.7 KB · Views: 156
T

Th3FancySauce

New Member
Important settings:

upload_2015-1-11_14-2-49.png

upload_2015-1-11_14-3-13.png

upload_2015-1-11_14-3-33.png
 
Boildown

Boildown

Active Member
Using desktop audio input: Headset Earphone (Razer Kraken 7.1 Chroma)
Click to expand...

You've got a Kraken, so have you already disabled it? Did you not install drivers? Did you check using msconfig?

The only other thing I can suggest is to turn CFR (constant frame rate) to On / Yes. There's no good reason to have it off, it might be getting out of sync and causing this. Even if not, you should always have CFR on if you want to use the files you save for anything.
 
T

Th3FancySauce

New Member
Boildown said:
You've got a Kraken, so have you already disabled it? Did you not install drivers? Did you check using msconfig?.
Click to expand...

Using msconfig I found nothing related to the Kraken mic. I have not installed any of the razer software for the Kraken mic, and I'm assuming that for the mic to work on Windows it automatically downloaded the drivers much like a mouse or keyboard..

I'm enabling CFR to see if that is the issue, but I believe I've had it enabled before with the same audio issue.


EDIT: Enabling CFR did not fix the issue.
 
T

Th3FancySauce

New Member
Boildown said:
Can you post a new log file from your most recent attempt?
Click to expand...

14:35:21: Open Broadcaster Software v0.638b - 32bit (´・ω・｀)
14:35:21: -------------------------------
14:35:21: CPU Name: AMD FX(tm)-8320 Eight-Core Processor
14:35:21: CPU Speed: 3516MHz
14:35:21: Physical Memory: 4095MB Total, 4095MB Free
14:35:21: stepping id: 0, model 2, family 21, type 0, extmodel 0, extfamily 3, HTT 1, logical cores 8, total cores 4
14:35:21: monitor 1: pos={0, 0}, size={1920, 1080}
14:35:21: monitor 2: pos={1920, 0}, size={1920, 1080}
14:35:21: Windows Version: 6.1 Build 7601 S
14:35:21: Aero is Disabled
14:35:21: -------------------------------
14:35:21: OBS Modules:
14:35:21: Base Address Module
14:35:21: 00030000 OBS.exe
14:35:21: 69670000 OBSApi.dll
14:35:21: 709C0000 DShowPlugin.dll
14:35:21: 70F80000 GraphicsCapture.dll
14:35:21: 70F20000 NoiseGate.dll
14:35:21: 70C80000 PSVPlugin.dll
14:35:21: ------------------------------------------
14:35:21: Adapter 1
14:35:21: Video Adapter: AMD Radeon R9 200 Series
14:35:21: Video Adapter Dedicated Video Memory: 3202510848
14:35:21: Video Adapter Shared System Memory: 1092390912
14:35:21: Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
14:35:21: Video Adapter Output 2: pos={1920, 0}, size={1920, 1080}, attached=true
14:35:21: =====Stream Start: 2015-01-12, 14:35:21===============================================
14:35:21: Multithreaded optimizations: On
14:35:21: Base resolution: 1920x1080
14:35:21: Output resolution: 1280x720
14:35:21: ------------------------------------------
14:35:21: Loading up D3D10 on AMD Radeon R9 200 Series (Adapter 1)...
14:35:22: ------------------------------------------
14:35:22: Audio Format: 48000 Hz
14:35:22: ------------------------------------------
14:35:22: Audio Channels: 2 Ch
14:35:22: Playback device Default
14:35:22: ------------------------------------------
14:35:22: Using desktop audio input: Headset Earphone (Razer Kraken 7.1 Chroma)
14:35:22: Global Audio time adjust: 0
14:35:22: ------------------------------------------
14:35:22: Using auxilary audio input: Microphone (Blue Snowball )
14:35:22: Mic time offset: 0
14:35:22: ------------------------------------------
14:35:22: Audio Encoding: AAC
14:35:22: bitrate: 128
14:35:22: Using graphics capture
14:35:22: Trying to hook process: Smite.exe
14:35:22: Scene buffering time set to 900
14:35:22: ------------------------------------------
14:35:22: Video Encoding: x264
14:35:22: fps: 30
14:35:22: width: 1280, height: 720
14:35:22: preset: faster
14:35:22: profile: high
14:35:22: keyint: 250
14:35:22: CBR: no
14:35:22: CFR: yes
14:35:22: max bitrate: 5000
14:35:22: buffer size: 5000
14:35:22: quality: 8
14:35:22: ------------------------------------------
14:35:22: SharedTexCapture hooked
14:35:23: Audio timestamp for device 'Microphone (Blue Snowball )' was behind target timestamp by 161086756
14:35:23: GraphicsCaptureSource::NewCapture: eliminating old capture
14:35:23: SharedTexCapture hooked
14:35:30: Audio timestamp for device 'Microphone (Blue Snowball )' was behind target timestamp by 2030
14:42:56: Audio timestamp for device 'Microphone (Blue Snowball )' was behind target timestamp by 2030
14:43:03: FlushBufferedVideo: Flushing 56 packets over 1833 ms
14:43:05: Total frames encoded: 13861, total frames duplicated: 2 (0.01%)
14:43:05: Total frames rendered: 13836, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
14:43:05:
14:43:05: Profiler time results:
14:43:05:
14:43:05: ==============================================================
14:43:05: video thread frame - [100%] [avg time: 0.951 ms] [children: 40.5%] [unaccounted: 59.5%]
14:43:05: | scene->Preprocess - [0.21%] [avg time: 0.002 ms]
14:43:05: | GPU download and conversion - [40.3%] [avg time: 0.383 ms] [children: 37.7%] [unaccounted: 2.52%]
14:43:05: | | flush - [35.5%] [avg time: 0.338 ms]
14:43:05: | | CopyResource - [1.47%] [avg time: 0.014 ms]
14:43:05: | | conversion to 4:2:0 - [0.736%] [avg time: 0.007 ms]
14:43:05: Convert444Threads - [100%] [avg time: 1.209 ms] [children: 99.1%] [unaccounted: 0.91%]
14:43:05: | Convert444toNV12 - [99.1%] [avg time: 1.198 ms]
14:43:05: encoder thread frame - [100%] [avg time: 1.922 ms] [children: 3.02%] [unaccounted: 97%]
14:43:05: | sending stuff out - [3.02%] [avg time: 0.058 ms]
14:43:05: ==============================================================
14:43:05:
14:43:05:
14:43:05: Profiler CPU results:
14:43:05:
14:43:05: ==============================================================
14:43:05: video thread frame - [cpu time: avg 0.14 ms, total 1950.01 ms] [avg calls per frame: 1]
14:43:05: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
14:43:05: | GPU download and conversion - [cpu time: avg 0.084 ms, total 1170.01 ms] [avg calls per frame: 1]
14:43:05: | | flush - [cpu time: avg 0.071 ms, total 982.808 ms] [avg calls per frame: 1]
14:43:05: | | CopyResource - [cpu time: avg 0.004 ms, total 62.4 ms] [avg calls per frame: 1]
14:43:05: | | conversion to 4:2:0 - [cpu time: avg 0.003 ms, total 46.8 ms] [avg calls per frame: 1]
14:43:05: Convert444Threads - [cpu time: avg 1.272 ms, total 35147 ms] [avg calls per frame: 2]
14:43:05: | Convert444toNV12 - [cpu time: avg 1.27 ms, total 35084.6 ms] [avg calls per frame: 2]
14:43:05: encoder thread frame - [cpu time: avg 1.369 ms, total 18907.3 ms] [avg calls per frame: 1]
14:43:05: | sending stuff out - [cpu time: avg 0.063 ms, total 873.603 ms] [avg calls per frame: 1]
14:43:05: ==============================================================
14:43:05:
14:43:05: =====Stream End: 2015-01-12, 14:43:05=================================================
14:43:30: Terminating 0x878


Last game capture log:
2015-01-12, 13:08:57: we're booting up:
13:08:57: CaptureThread: attached to process Smite.exe
13:08:57: D3D9 Present
13:08:57: D3D9EndScene called
13:08:57: D3DPRESENT_PARAMETERS {
13:08:57: BackBufferWidth: 1920
13:08:57: BackBufferHeight: 1080
13:08:57: BackBufferFormat: D3DFMT_A8R8G8B8
13:08:57: BackBufferCount: 1
13:08:57: MultiSampleType: D3DMULTISAMPLE_NONE
13:08:57: MultiSampleQuality: 0
13:08:57: SwapEffect: D3DSWAPEFFECT_COPY
13:08:57: hDeviceWindow: 852490
13:08:57: Windowed: true
13:08:57: EnableAutoDepthStencil: false
13:08:57: AutoDepthStencilFormat: D3DFMT_UNKNOWN
13:08:57: Flags: D3DPRESENTFLAG_LOCKABLE_BACKBUFFER
13:08:57: FullScreen_RefreshRateInHz: 0
13:08:57: PresentationInterval: 2147483648
13:08:57: };
13:08:57: successfully set up d3d9 hooks
13:08:57: D3D9Present called
13:08:57: DXGI Present
13:08:57: (half life scientist) everything.. seems to be in order
13:08:57: DoD3D9GPUHook: success
13:08:57: D3DSURFACE_DESC {
13:08:57: Format: D3DFMT_A8R8G8B8
13:08:57: Type: D3DRTYPE_SURFACE
13:08:57: Usage: D3DUSAGE_RENDERTARGET
13:08:57: Pool: D3DPOOL_DEFAULT
13:08:57: MultiSampleType: D3DMULTISAMPLE_NONE
13:08:57: MultiSampleQuality: 0
13:08:57: Width: 1920
13:08:57: Height: 1080
13:08:57: };
13:08:57: successfully capturing d3d9 frames via GPU
13:10:56: ---------------------- Cleared D3D9 Capture ----------------------
13:10:56: D3D9EndScene called
13:10:56: D3D9Present called
13:39:06: received restart event, capturing
13:39:06: DoD3D9GPUHook: success
13:39:06: D3DSURFACE_DESC {
13:39:06: Format: D3DFMT_A8R8G8B8
13:39:06: Type: D3DRTYPE_SURFACE
13:39:06: Usage: D3DUSAGE_RENDERTARGET
13:39:06: Pool: D3DPOOL_DEFAULT
13:39:06: MultiSampleType: D3DMULTISAMPLE_NONE
13:39:06: MultiSampleQuality: 0
13:39:06: Width: 1920
13:39:06: Height: 1080
13:39:06: };
13:39:06: successfully capturing d3d9 frames via GPU
13:51:01: ---------------------- Cleared D3D9 Capture ----------------------
13:51:01: D3D9EndScene called
13:51:01: D3D9Present called
14:32:32: received restart event, capturing
14:32:32: DoD3D9GPUHook: success
14:32:32: D3DSURFACE_DESC {
14:32:32: Format: D3DFMT_A8R8G8B8
14:32:32: Type: D3DRTYPE_SURFACE
14:32:32: Usage: D3DUSAGE_RENDERTARGET
14:32:32: Pool: D3DPOOL_DEFAULT
14:32:32: MultiSampleType: D3DMULTISAMPLE_NONE
14:32:32: MultiSampleQuality: 0
14:32:32: Width: 1920
14:32:32: Height: 1080
14:32:32: };
14:32:32: successfully capturing d3d9 frames via GPU
14:32:36: ---------------------- Cleared D3D9 Capture ----------------------
14:32:36: D3D9EndScene called
14:32:36: D3D9Present called
14:35:22: received restart event, capturing
14:35:22: DoD3D9GPUHook: success
14:35:22: D3DSURFACE_DESC {
14:35:22: Format: D3DFMT_A8R8G8B8
14:35:22: Type: D3DRTYPE_SURFACE
14:35:22: Usage: D3DUSAGE_RENDERTARGET
14:35:22: Pool: D3DPOOL_DEFAULT
14:35:22: MultiSampleType: D3DMULTISAMPLE_NONE
14:35:22: MultiSampleQuality: 0
14:35:22: Width: 1920
14:35:22: Height: 1080
14:35:22: };
14:35:22: successfully capturing d3d9 frames via GPU
14:35:23: D3D9Reset called
14:35:23: ---------------------- Cleared D3D9 Capture ----------------------
14:35:23: successfully set up d3d9 hooks
14:35:23: D3D9EndScene called
14:35:23: D3D9Present called
14:35:23: DoD3D9GPUHook: success
14:35:23: D3DSURFACE_DESC {
14:35:23: Format: D3DFMT_A8R8G8B8
14:35:23: Type: D3DRTYPE_SURFACE
14:35:23: Usage: D3DUSAGE_RENDERTARGET
14:35:23: Pool: D3DPOOL_DEFAULT
14:35:23: MultiSampleType: D3DMULTISAMPLE_NONE
14:35:23: MultiSampleQuality: 0
14:35:23: Width: 1920
14:35:23: Height: 1080
14:35:23: };
14:35:23: successfully capturing d3d9 frames via GPU
14:43:05: ---------------------- Cleared D3D9 Capture ----------------------
14:43:05: D3D9EndScene called
14:43:05: D3D9Present called
 
Boildown

Boildown

Active Member
How about from the 64-bit version?

In order to eliminate other usual points of failure, try going back to the Very Fast preset (for testing purposes, for now).

Since you're not streaming, use this guide to set up your local recording (instead of using a target bitrate): https://obsproject.com/forum/threads/how-to-make-high-quality-local-recordings.12600

Also, since you're recording to disk, why are you downscaling? I doubt it has much to do with the problem, but you should keep it full resolution unless you're really limited by disk space or another special reason.

Anyways, if you can make all these changes and the problem still occurs, then there's a real mystery. Maybe disable or remove the audio entirely in case the Kraken is the problem as previously suspected.
 
T

Th3FancySauce

New Member
Boildown said:
How about from the 64-bit version?

In order to eliminate other usual points of failure, try going back to the Very Fast preset (for testing purposes, for now).

Since you're not streaming, use this guide to set up your local recording (instead of using a target bitrate): https://obsproject.com/forum/threads/how-to-make-high-quality-local-recordings.12600

Also, since you're recording to disk, why are you downscaling? I doubt it has much to do with the problem, but you should keep it full resolution unless you're really limited by disk space or another special reason.

Anyways, if you can make all these changes and the problem still occurs, then there's a real mystery. Maybe disable or remove the audio entirely in case the Kraken is the problem as previously suspected.
Click to expand...

Same issue, new settings.
 

Attachments

  • 2015-01-12-1510-34.log
    7.4 KB · Views: 16
L

lance kauffman

New Member
Ok I had this same problem and Boildown is right. Although if you have a specific mic you like to use do not disable it. instead set the default audio device to a "dummy mic". I think the problem is the game you are playing (for me its elite dangerous) is always listening and you cannot set which mic you want so it just assumes to use the default device.
 
D

DTBreezy

New Member
I'm having the same issue with a turtle beach PX3. I know this thread was over a year ago, but was a solution ever found.



Edit: Never mind, I found the issue. I was plugging a USB 2.0 cable into a 3.0 port. sorry for wasting people's time.
 
Last edited:
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